ShepHyken

JUNE 6, 2022

My Comment: Just as the title of the article implies, here are 15 great ideas from the Forbes Business Council on how to encourage your customers to come back. The first tip reminded me of a strategy where customers send in videos about how they use products. I’m always careful when using the term “loyalty program.”

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

InMoment XI

JANUARY 17, 2024

Guest experience refers to the overall impression and satisfaction that a guest has during their interactions with a hospitality brand or establishment, such as hotels, restaurants, resorts, and attractions. How to Measure Guest Experience You cannot manage something you aren’t measuring. What is Guest Experience?

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Every business needs a loyalty strategy, but not every business needs a loyalty points program.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

BirdEye

NOVEMBER 30, 2023

Know your market Getting the lay of the land will let you know how to compete in the market. Analyze the average travel budget and how much clients are willing to spend annually on travel businesses. How-to videos on packing, flight arrangements, visa application, etc. How do you advertise your travel agency?

Travel 109

Travel Marketing Social Media Hotels 109

ShepHyken

AUGUST 30, 2019

Most marketers focus on maximizing the profits from the initial sale, but how do you grow and sustain customer lifetime value for the entire customer cycle? How to Start the Process of Growing Your Customer Lifetime Value. Create Loyalty Programs with Enticing Rewards. Conclusion.

Loyalty Programs 105

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 105

ShepHyken

DECEMBER 28, 2020

In contrast to a loyalty program, gifting is a cost effective way to achieve tangible and significant results. My Comment: Here is a fascinating article about loyalty and the customer experience. It turns out that loyalty programs that give you points for your business may be taking a second seat to the customer experience.

Customer Service 140

Customer Service Loyalty Programs B2B Competitive Advantage 140

ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Here’s How to Cultivate It. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. by Matt Bertram.

Customer Service 64

Customer Service Loyalty Programs e-support Loyalty 64

Alida

MARCH 27, 2018

At Customers for Life, a recent Vision Critical event in Hong Kong, we immediately felt the grandeur, magnificent presence and ambience of the flagship Mandarin Oriental (MO) hotel in Central Hong Kong as soon as we stepped in. Mandarin Oriental Hotel Group: Not all customers are created equal. Join the movement.

Brands 124

Brands Hotels Rewards Programs Insurance 124

ShepHyken

JANUARY 21, 2024

How To Fire A Customer by Chip Bell (Forbes) At what point do the pluses outweigh the minuses for bidding farewell to a customer? You will love his opening story about what happened in a well-known, name-brand hotel. Product quality is important – and so is the customer service and experience that goes along with it!

Customer Service 59

Customer Service Self Service Trends Loyalty Programs 59

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Currency Alliance

JUNE 1, 2020

Loyalty marketing is a mix of science and art, but in its most basic form, loyalty programs are a value exchange. I hate bashing the industry, but a great many loyalty programs still don’t even have this basic equation right. They don’t use the data that customers provide. It is making people more deliberate.

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

ProProfs Chat

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Benefits of Improving Customer Loyalty.

Loyalty 109

Loyalty Loyalty Programs Social Media Retail 109

Up Your Service

MAY 3, 2017

For airlines, hotels, resorts and other companies in the travel and hospitality industry, this presents new challenges in terms of managing their reputation. Personalization and memorization deal with the fact that airlines or hotel brands should already know something about who I am and what I like.”.

Hospitality 74

Hospitality Travel Industry Brands 74

ShepHyken

OCTOBER 11, 2021

Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? Hospitality Net) The best demonstration of brand loyalty in hospitality and travel, in general, is the share of repeat business. There are some interesting stats and facts that prove how important some of these programs are.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

Zeisler Consulting

NOVEMBER 30, 2020

My partner and I actually had a hotel cancel our reservation after the world ended. I don’t know if the problem was that any of the front-line agents my partner spoke with didn’t know how to fix the problem or perhaps didn’t have the tools to do so. This spring and summer have been rough on travel.

Loyalty Programs 93

Loyalty Programs Hotels Retail Course 93

Currency Alliance

FEBRUARY 20, 2023

It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. The loyalty rules engine is the module that enables the types of promotions that are familiar from every major loyalty program. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Customer Bliss

JUNE 6, 2017

Our conversation charts Brad’s path from consultant to Bain, to Starwood hotels and his groundbreaking work at Peloton. As head of Member Experience, Brad is responsible for retention marketing, member lifecycle and loyalty, community, social media, email marketing, and member. About Brad.

Hotels 149

Hotels Social Media Consulting Loyalty Programs 149

Beyond Philosophy

FEBRUARY 27, 2017

Hotel giant Hilton recently dropped the H from its rewards program , replacing the linguistically puzzling Hilton HHonors with an easier to pronounce version, Hilton Honors. The new rewards program will be the first in the industry to allow members to combine points and money for a hotel visit. I like these changes.

Rewards Programs 60

Rewards Programs Hotels Travel Chief Customer Officer 60

ShepHyken

JANUARY 22, 2023

How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. Hybrid points programs.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

LiveChat

JULY 10, 2015

Seduce your customers with an awesome loyalty program or by representing the same values that your audience believe in. Customer loyalty hack #1: reward your customers. There is no better way of showing that you care about your customers than by introducing a great loyalty program. loyalty programs of all times.

Loyalty 28

Loyalty How To Loyalty Programs Airlines 28

LiveChat

JULY 10, 2015

Seduce your customers with an awesome loyalty program or by representing the same values that your audience believe in. Customer loyalty hack #1: reward your customers. There is no better way of showing that you care about your customers than by introducing a great loyalty program. loyalty programs of all times.

Loyalty 28

Loyalty How To Loyalty Programs Airlines 28

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever.

Tourism 56

Tourism Travel Customer Service e-support 56

Currency Alliance

MARCH 20, 2020

There are really only four ways to create value for all stakeholders in a loyalty program: maintain low operating costs, and funnel the savings into rewards. add complementary partners in every spending category so the program and the currency are more useful and interesting. Not every loyalty program seems to appreciate this.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

SurveySparrow

JUNE 28, 2023

Hence, this level of personalization not only enriches the customer experience but also fortifies trust, leading to an increased sense of loyalty. Spotify: Master of Personalization Spotify stands out as an epitome of how personalization can transform customer experiences.

Industry 52

Industry Tips Customer Experience Healthcare 52

Oracle

NOVEMBER 5, 2018

Innovation Business Cases: Driven by Business, Enabled by Technology: Yamaha Motors and Melia Hotels. Successful companies know how to recognize the expectations of their customers and derive value-adding solutions from them. At Stockholm, become inspired on how to plan for tomorrow’s customer experience, today.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. We’ll also show you how technology can help you automate your engagement strategy. Engagement is key to retention and referrals. Ask for Customer Feedback.

Customer Engagement 62

Customer Engagement Engagement Customer Journeys B2C 62

Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. For a time, banks hoped that third-party CLO providers would help banks achieve their loyalty goals.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Beyond Philosophy

JUNE 18, 2015

In a recent post, Zhecho Dobrev, discussed how some organizations are using this concept to create new experiences for Customers. No matter how whiz-bang the gadget is, it is still set apart from us, not part of ourselves the way our experiences are. How to do that?

Loyalty Programs 60

Loyalty Programs B2C Hotels Leadership 60

ProProfs Chat

JANUARY 18, 2022

How likely are you to recommend this product to a friend or family member? ? How disinterested or interested are you in becoming a member of our loyalty program? ? 4 How would you rate your recent customer service experience? . *0-10 How would you rate your recent stay at our hotel? *5 Unlikely. ?

Examples 95

Examples Net Promoter Score NPS Survey 95

BirdEye

DECEMBER 8, 2022

How to use them: Create a business page. How to use them: Create and post engaging, eye-catching images pointing followers to your business. How to use them: Post how-to and tutorial videos of your products and services. How to use them: Link to sales and discounts only accessible while the post is available.

Social Media 98

Social Media Brands Video Entertainment 98

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. And there are many, many more of these lookalike programs. Why hasn’t loyalty? Why should investing in loyalty be different?

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

Service Untitled

OCTOBER 9, 2012

Appreciation: Remember to offer “thank-you” after every sale and remember to show appreciation to customers by loyalty programs and special discounts. British Airways has initiated a new customer service program called. photo by: bloomsburys. The conversion.

Customer Service 72

Customer Service Loyalty Programs Hotels Customers 72

SurveySparrow

JANUARY 5, 2021

They’re not aware of the benefits of employee experience, or they don’t know how to measure the returns on employee experience. Gradually, companies are learning how to calculate returns on employee experience and invest more effort in enhancing employee engagement. .

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

Currency Alliance

NOVEMBER 29, 2017

As consumers grow more empowered, with more control and choice than they’ve ever had before, their loyalty to a brand and preference for concentrating their purchasing power becomes even more crucial to merchants. A more useful loyalty program for the customer is one that offers them a loyalty currency that they desire.

Loyalty Programs 40

Loyalty Programs Loyalty Retail Consumers 40

OpinionLab

MARCH 12, 2015

They are upset, can’t figure out how to do something, have run into an error/issue, or just generally think you deserve to be yelled at for some reason (more likely). Empower your store managers, hotel managers, etc. The true power of VOC is action.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68