Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Confirmit

MAY 29, 2019

But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Voice of the Employee Market Research Webinars. Usage and/or transactions. Our Speaker.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Webinar Details. But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Voice of the Employee Market Research Featured Webinars. Our Speaker.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Return on Investment Customers Customer Success 78

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Totango

JANUARY 7, 2020

Feedback can then be used to refine standard onboarding processes. . Consider sharing customer stories, reviews of features that helped customers achieve specific business goals, product roadmap sessions, new feature releases, customer webinars, community posts, and blogs detailing best practices.

How To 72

How To Roadmap Meeting Customers 72

SurveySparrow

MARCH 16, 2019

If your clients need some assistance with collecting feedback (which, in our experience, all companies crave), you’ve found your gold! Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics.

Marketing 75

Marketing Social Media e-support Video 75

Gainsight

SEPTEMBER 13, 2019

This Q&A is an excerpt from our webinar, Ask an Expert Q&A: How to Build Products That Drive Growth. Gainsight PX gives me that flexibility to reach out to very specific users and get feedback from them. What is product-led growth, exactly? Long gone are the days when sales-led or marketing-led growth reigned supreme.

Analytics 65

Analytics Sales Roadmap Exercises 65

Alida

NOVEMBER 8, 2017

In your experience, does customer feedback inform initiatives to improve the customer experience? What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Absolutely. I’m a bit of a Jack Welch fangirl!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. community, forums, training, professional service engagements, webinars, etc.)

Customer Success 10

Customer Success Roadmap ROI Customers 10

SmartKarrot

OCTOBER 20, 2020

Provide feedback to the product team by effectively communicating customer needs and help design ideal offerings/features by working cross-functionally across various teams. Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers, and other services and support activities as required.

Customer Success 10

Customer Success Roadmap ROI Customers 10

ClientSuccess

AUGUST 27, 2019

Once this is understood, I’d recommend speaking with customers to collect feedback about what success actually looks like. Another aspect we must remember is the ROI being derived from our product or services. . Join networks, read blogs, attend webinars, and participate in your local meetups. .

Software 40

Software Customer Success Culture Customers 40

SmartKarrot

FEBRUARY 3, 2021

Help customers get the most out of the product by answering technical and content-based questions via telephone/ webinar/ in-person meetings. Provide feedback and data insights to the customers and help them to understand the analytics provided. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Case Study Roadmap 10

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7

Strategy 52

Strategy Marketing Advertising Airlines 52

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Customer Success 52

Customer Success How To Culture Leadership 52

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. Effective webinars should provide value on their own.

Training 52

Training Course Consulting Software 52

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Increased needs of ROI for the customers. In-App Guides/Survey.

Customer Success 59

Customer Success Customer Experience Roadmap ROI 59