SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

Lumoa

FEBRUARY 21, 2023

Primary Areas That Define the Impact of a VoC Program Sian Kerr shared the three key areas to consider when assessing the impact of a VoC or CX program: How Each Team Uses the Results Look at how individual teams can use the insights and feedback they get from customers. According to Kerr, the tactical side of things comes first.

Gamification 208

Gamification How To Customer Journeys Omni-Channel 208

Playvox

FEBRUARY 13, 2024

As a contact center leader, the top agents you hire, train, and manage are the clutch players. Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader. Job training doesn’t have to come only from managers or human resources trainers.

Contact Center 88

Contact Center Gamification Measurement Training 88

delighted

APRIL 27, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. For many product managers, customer feedback is the key to making a product successful. Great product managers avoid failed products and stay ahead of changing attitudes by actively engaging their target audience in honest discussion.

Feedback 98

Feedback Survey Management Net Promoter Score 98

Customercount

OCTOBER 31, 2019

At CustomerCount, we value our client feedback so much that we use it to guide our innovations and enhancements including text analytics and gamification Continue reading → The post How customer feedback fuels our innovation appeared first on CustomerCount.

Innovation 66

Innovation Feedback Gamification Analytics 66

SurveySparrow

FEBRUARY 22, 2024

Customer Support and Feedback Tools: Listening and Responding to Customer Needs THE key to successful customer retention is listening to what they say. And for this, customer support and feedback tools are essential. These features enable you to collect and manage customer feedback. Let’s get to it.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B Tools Feedback Comparison 52

CSM Magazine

JULY 28, 2022

To optimize the work of staff, HR managers today are actively introducing various software into the work of the team. Find out from this article which HR management software is the most popular and effective and put it into practice! As practice shows, modern technologies provide wide opportunities in the field of HR management.

Software 59

Software Management Gamification Self Service 59

Calabrio

JUNE 17, 2019

As contact center professionals, we all understand the importance of workforce management tools and processes in ensuring that we have enough agents to work each shift. In addition, employees want insight into the impact their time and effort have to customers and the organization through feedback sessions, reporting and recognition.

Contact Center 100

Contact Center Gamification Management Call Center 100

NICE inContact

NOVEMBER 6, 2018

Contact center management is hard. You manage employees in an industry that has one of the highest turnover rates out there. Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. Managing your contact center takes time and effort.

Contact Center 122

Contact Center Tips Management Gamification 122

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful.

Contact Center 52

Contact Center Call Center Management Gamification 52

COPC

MARCH 11, 2024

Are we providing insights into attrition rates and qualitative and quantitative feedback on recruitment quality and class pass rates? Are we getting feedback in this area to inform recruiting and training? Do new hires feel confident in managing their workload and responsibilities? If not, what support is available to them?

Call Center 99

Call Center Gamification Contact Center Training 99

NICE inContact

MARCH 13, 2019

Why would I get a performance management tool as well?” This experience might sound crazy, but there many contact center managers reading this and nodding their heads because they’ve been there! Looking back now, I laugh, because all these problems could have been avoided with a performance management platform.

Report 136

Report Management Average Handle Time Gamification 136

Playvox

APRIL 11, 2023

Managers should make it clear how their team’s work impacts the customer journey and, ultimately, the long-term health of the company. Offer Feedback Regularly offering agents feedback is key in helping contact center agents understand how they are performing.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Processes and associated scoring in your gamification rules need to be established so that agents can categorize calls that needed additional time or escalation. In that kind of game, everyone wins.

Gamification 53

Gamification Call Center Culture System 53

Playvox

NOVEMBER 16, 2021

A Quality Management Solution with Muscle. It became clear that the company’s old quality management tool simply couldn’t keep pace with the company’s evolving business needs. Sweaty Betty turned to Playvox to quickly implement, launch, and scale its contact center quality management software.

Management 78

Management Contact Center Gamification Retail 78

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool? So, what’s the solution here? →

User Experience 52

User Experience Tools Feedback Analysis 52

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.

ROI 86

ROI Software Management Contact Center 86

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. This doesn’t mean giving out empty praise or insincere feedback.

Contact Center 78

Contact Center How To Call Center Gamification 78

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. Hold queues and smart call routing play a pivotal role.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

COPC

APRIL 1, 2024

They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Personalized Agent Training The adoption of digital gamification is a major component of this change. Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction.

Customer Experience 91

Customer Experience Contact Center Gamification Chatbots 91

NICE inContact

JULY 25, 2019

Recognition via a performance management program in the workplace can fulfill that need and keep employees around longer. 2) Ask for Feedback. The ability for agents to give feedback and communicate how they feel is a way to engage them that doesn’t require a promotion or raise. and quality management products.

Call Center 141

Call Center Gamification Contact Center Social Media 141

Calabrio

AUGUST 7, 2019

Agents are empowered to make on-the-spot, real-time decisions—such as giving an overdraft refund without first obtaining manager approval—without being penalized for it on their individual performance scorecards. Every team member—including management—is required to complete each training course with a minimum passing score of 100 percent.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

NICE inContact

MARCH 29, 2018

Young Energy uses a variety of CXone solutions, including NICE inContact CXone Workforce Management Enterprise, NICE inContact inView TM Performance Management for CXone and NICE inContact CXone Quality Management Enterprise. Issues are identified and addressed immediately.

Average Handle Time 120

Average Handle Time Contact Center Gamification Retail 120

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Feedback can be collected regularly from staff; agents are well placed to highlight any roadblocks or barriers to success.

Call Center 196

Call Center Self Service Strategy Contact Center 196

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

Tips 98

Tips Gamification Feedback Customer Success 98

Playvox

APRIL 25, 2023

Incorporate feedback. Playvox research shows some disconnect between what agents desire when it comes to proper training versus which elements managers believe are important. Taking the time to incorporate agent feedback helps make your training more effective. Provide opportunities to role-play on video with peers and managers.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

CSM Magazine

MARCH 5, 2024

Enhanced self-management: the patient mobile app can help patients track their symptoms, adherence to treatment, and other health metrics. They can also provide educational resources and personalized guidance to help patients manage chronic conditions. Improve the app by addressing user feedback, fixing bugs, and adding new features.

Engagement 52

Engagement Healthcare Hospitality Gamification 52

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Did they seek support at similar times or stop engaging with the product or relationship manager? Others might be motivated by gamification. Seek feedback when a customer leaves. Review milestones along the customer journey.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? People love games.

Gamification 11

Gamification Customer Success Social Media Loyalty 11

COPC

JANUARY 15, 2024

The first 90 days set the tone for the new hire’s relationship with the company, manager, and team.  Lack of Manager Support   Coaching is an integral part of an effective onboarding process. By providing feedback and constructive criticism, staff productivity and performance will improve.  

Employee Engagement 79

Employee Engagement Contact Center Training Call Center 79

NICE inContact

AUGUST 1, 2017

Additionally, think about the last time you provided verbal feedback about lagging performance. Thus, it’s not surprising to see this behavior in coaching and management as well. Coming up with positive feedback on the spot can be difficult when the “bad” is staring you in the face. Implement performance management tools.

Contact Center 122

Contact Center Gamification Feedback Meeting 122

Playvox

JANUARY 13, 2022

Maximize Workforce Engagement Management (WEM) Solutions. They can also help you manage your team’s workload, and enhance the experience of your agents. A cloud-based workforce management (WFM) solution gives you a real-time view into every agent and every channel. Quality Management (QM) Solution. Gamification.

Contact Center 52

Contact Center Gamification Training Social Media 52

Talkdesk

JULY 16, 2019

What is Performance Management? Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. That’s where leveraging contact center performance management software can help. The answer is both.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43