Customer Enthusiast
OCTOBER 9, 2014
Beyond that, consider guidelines that will contribute to the effectiveness of electronic communication, such as: Always add a brief greeting rather than jumping right in to the business at hand. Customer Service Employee Engagement Enthusiasm at Work! So, first and foremost, self-awareness is key. Don’t settle for ordinary.
Bill Quiseng
JANUARY 10, 2016
Here is a simple 4-step formula to help your team remember how to GIVE exceptional customer service each and every time they interact with customers. 4 Steps to Provide Exceptional Customer Service. Why Your People Need Guidelines, Not Policies.
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CSM Magazine
DECEMBER 8, 2015
From full and properly stocked shelves, to offering a friendly smile, or guiding a customer to a sought after product, the way you treat your customers will determine whether they return, or move on to the competition. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit.
Bill Quiseng
OCTOBER 26, 2020
Re-orient your Associates to the delivery of the customer experience in what is now the “not-so-new-normal” In the first weeks of the pandemic, you were focused on introducing all the new protocols. Over the last few months, your associates consistently follow the safety guidelines, from temp checks to facemasks.
Bill Quiseng
MAY 2, 2021
STEP ONE: Thank ALL customers who gave you survey feedback. Businesses do a good job at responding with a “mea culpa” message to customers who were dissatisfied. But in this age of opt-in privacy guidelines, many do not reply to customers who offer complimentary feedback. That is just wrong.
CSM Magazine
NOVEMBER 24, 2022
It is important to use the customer’s name whenever feasible to provide excellent customer service because doing so demonstrates that you regard the consumer as an individual. Guidelines to follow to provide excellent service to customers.
Magellan Solutions
APRIL 3, 2024
Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. Provide them with comprehensive knowledge bases, product documentation, and best practices so they can effectively address customer inquiries and represent your brand like true ambassadors.
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