Stella Connect
JANUARY 4, 2022
When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. Exceptional Customer Service starts with hiring, training and empowering the right people. Keep it simple. This takes an investment, but the rewards are worth it!”.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Put things in context.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Keep it simple.
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