InMoment XI
DECEMBER 30, 2021
To inspire you and your team’s efforts to improve experiences—for customers, employees, and beyond—we’ve pulled together a quick recap of our latest and most viewed CX strategy webinars. From an employee side, are you doing something beyond your classic employee engagement study.
Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. Our customers are comparing us to the last great customer experience they had, not other government agencies. “Yes, but what do you do? Thanks, Dad.
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Daniel Group
AUGUST 13, 2021
B2B Customer Feedback Surveys – Practical Tips to Improve Your Program Now. Let’s start with a few tips to help you improve your program. To summarize our tips to improve your program, here’s a list of Do’s and Don’ts. It’s so much more than numbers and scales. Take the Assessment.
Confirmit
SEPTEMBER 10, 2018
I’ve reported back a little last week about the recent HCI Employee Engagement conference in Denver. King County believes that government has an unfair advantage in employee engagement ! People development is key: One government organization had put in a big effort for learning and development platform.
Genroe
JUNE 25, 2015
By introducing eNPS at the same time as NPS, employees can see how the process works, from the inside, so to speak. It will also allow you to keep a track of employee engagement over the long term. Share insights with customers and employees. In that governance structure we put a lot of emphasis on the Process Team.
CloudCherry
NOVEMBER 11, 2019
Her nominator, Kimberley Fridley calls her “the 2019 Mother Teresa”, and our judges add that, “Donna’s unique experience working at a government level entity and her willingness to give back to the community in a variety of ways, exemplifies the inner aptitude of individuals that live CX outside of work and just strive to be good human beings.”
Lumoa
FEBRUARY 9, 2023
Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.
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