Customer Enthusiast

DECEMBER 9, 2014

Without follow up, training employees is like throwing seeds on rock: It doesn’t take root or produce much fruit. In one well-known Stanford University study, in the absence of follow up, within 30 days participants forgot 95 percent of what they were exposed to during a training seminar. Watch the 90-second book trailer.

Employee Engagement 63

Employee Engagement Training Conference Retail 63

SurveySparrow

SEPTEMBER 8, 2021

Engagement Level. This is again a stage where organizations falter in the employee mapping process. Once the employees are settled well, the engagement level with them dives. The only proper engagement that takes place during business hours is about work. What about employee engagement and their wellness?

Customer Journeys 52

Customer Journeys How To Employee Experience Feedback 52

ProProfs Chat

SEPTEMBER 17, 2021

When employees are satisfied with their work challenges, perks, benefits, etc., they seldom think about shifting their company, reducing the employee turnover rate. Improve Employee Engagement Level: Your happy employees are also highly engaged in their workplace. 31 Ways to Improve Employee Experience.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

Confirmit

JULY 23, 2017

Last week, I had the pleasure of joining 50 CX professionals at our seminar “Next big thing in measurement and metrics: Harness the power of CX innovations” We were very lucky to have this event hosted by our client, Be The Match , in their state of the art offices in Minneapolis.

Metrics 40

Metrics Measurement Innovation Net Promoter Score 40

SurveySparrow

JULY 24, 2020

As some countries are still reeling under the after-effects of the pandemic, there is no surety about how and when employees will return to their office desks. The reasons are aplenty – It is something that will engage the employees with a mission. There will be something to look forward to every month. Conclusion.

Video 52

Video Culture Social Media Exercises 52

Customer Enthusiast

FEBRUARY 14, 2017

If you’ve gotten to know Chip through one of his previous books or by attending one of his seminars, then you’re familiar with his extensive repertoire of illustrations that teach—like those contained in this post. Chip’s latest book, Kaleidoscope , uses stories, anecdotes, and quotes to inspire and instruct.

Customer Experience 49

Customer Experience Hotels Insurance Customers 49

SmartKarrot

JULY 2, 2021

Effectively manage performance through your leadership team providing guidance, support and direction to ensure motivation and engagement of Client Success through utilization of talent management and rewards & recognition programs. Manage client engagement and satisfaction through check-ins and health checks.

Customer Success 10

Customer Success Roadmap Customers Meeting 10

Grade.us

MARCH 15, 2019

They tell employees about raises that aren’t coming, new equipment that is never going to materialize, and more. Every time you do it, you erode your credibility, destroy team spirit, and kill employee engagement. Every other effort you make to bring the team together will become lame and laughable in the eyes of your employees.

Management 33

Management Effort Score Culture Communication 33

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ChurnZero

MAY 20, 2022

The webinar’s Q&A session uncovered a ton of tips and insights, including how to increase domain expertise, gauge employee engagement, and strengthen leadership skills beyond certifications. There are tons of seminars or webinars you can attend that are very 101. Q: How do you define an engaged employee?

Customer Success 98

Customer Success How To Banking Leadership 98

SurveySparrow

APRIL 28, 2022

As the name suggests, this employee satisfaction survey directly aims to find the parameter or change that’ll make employees satisfied. This survey is not over 3 questions long, and in most cases, the HR team finds what keeps employees engaged and focused for long. How was yesterday’s seminar/training? 8 The Test!

Examples 52

Examples Survey Tips Culture 52

SurveySparrow

SEPTEMBER 3, 2019

Problem areas in specific divisions or job roles can be identified by conducting employee engagement, employee satisfaction, and exit interview surveys. However, the Interns who plan to attend the seminar look different, with only under half (46%) of them intending to come. Market / Product Researchers.

Analysis 40

Analysis Survey Study Measurement 40

Qualtrics

JUNE 26, 2020

Koç Academy also organized public online seminars with coaches who are experts in people management to guide the remote-working managers. In addition, during the pandemic, KoçAilem online games were conducted on Instagram for the remote working employees with children. So far, more than 1.35 million times.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

CSM Magazine

JULY 21, 2016

Learn what causes employees to stay or leave and how you can tip the balance to keeping your employees engaged and energized! A recent survey of human resource managers shows that employee turnover remains one of the most critical workplace issues. “Show me the money” is not the singular solution.

Conference 40

Conference Training Banking Employee Engagement 40