Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. KEY TAKEAWAYS. Finding value-driven leaders.

Leadership 52

Leadership Culture Exercises Airlines 52

inmoment

JULY 9, 2019

Employee experience (EX) is quickly becoming a mainstay metric for businesses. Much like customer experience, EX is a critical factor for success with its ability to identify and drive impactful change within organizations. 5 Elements for Employee Experience Measurement.

Employee Experience 68

Employee Experience Measurement Employee Engagement Culture 68

Michel Falcon Experience

MARCH 10, 2019

We simply need to adhere to some sound employee management tips and strategies to become great companies. I’ve come a long way in my leadership ability to manage a team. I now define my leadership style as being a benevolent and servant leader to the 150 employees we have today at my businesses in Toronto.

Tips 112

Tips Management Culture Meeting 112

Playvox

FEBRUARY 27, 2024

Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization. In a buyer’s market, what is the future of workforce engagement? How do you keep your best employees engaged, motivated, and empowered? What is Workforce Engagement?

Engagement 73

Engagement Contact Center How To Employee Engagement 73

SurveyGizmo

JUNE 19, 2018

What really is employee engagement? As the healthcare industry becomes increasingly competitive, it is imperative for healthcare organizations to invest in their patient, employee, and brand experiences. 

 Related: 3 Types of Employee Satisfaction Surveys That Will Benefit Your Business.

Employee Engagement 49

Employee Engagement Healthcare Engagement Data 49

Oracle

MAY 6, 2020

Here are 3 tips to maintain company culture in a virtual world. Mukherjee, professor of leadership and strategy at Hult International Business School, wrote that crises act as leadership crucibles. Recognize leadership within your teams. 4 Ways to Boost Remote Employee Engagement.

Culture 69

Culture Tips Company Leadership 69

CloudCherry

NOVEMBER 11, 2019

Sarah made an incredible video with testimonials from Customers, Employees, and Executive Leadership. Lisa Vander Weide – Enterprise Client Success Lead at Smile.io, whose “empathetic nature” comes through there on the front line, where she’s working directly with customers AND impacting the employee experience.

Leadership 170

Leadership Consulting Video Government 170

Beyond Philosophy

DECEMBER 20, 2016

CMC Thought Leadership Principal, Beyond Philosophy. In the consumer world, satisfaction has only incidental proven connection to customer experience and behavior, and engagement has similar challenges for employees (and customers). That is what the scope of employee ambassadorship helps to provide.

Leadership 60

Leadership Engagement Customer Centricity Employee Engagement 60

inmoment

SEPTEMBER 3, 2019

Over the past decade it’s become clear that customer experience (CX) and employee experience (EX) are tightly intertwined. 5 Employee Experience Metrics Your Company Should Be Measuring. Survey questions that measure culture include: Do you feel supported by leadership, your manager and your colleagues?

Employee Experience 40

Employee Experience Measurement Customer Experience Net Promoter Score 40

Qualtrics

FEBRUARY 17, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see employee experience (EX) sessions at this year’s X4. Hear inspirational stories and thought leadership that will give you plenty to take back to your organization. What’s new in EX?

Employee Experience 29

Employee Experience Leadership Automotive Employee Engagement 29

CX Journey

SEPTEMBER 9, 2014

The book is about employee engagement through trust relationships, or in a nutshell, building a culture of trust. employee engagement employee experience leadership trust' He wanted to get my thoughts on his stance on trust. So it sounds like we might just be in agreement. Ernest Hemingway.

Effort Score 194

Effort Score Employee Engagement Guidelines Culture 194

Doing CX Right

MARCH 19, 2023

Tia Graham, speaker and author about Happy Leaders, and Stacy Sherman share actionable tips to increase employee engagement and bottom-line results based on working with dozens of global companies. The post The Science Behind Happy Leaders and Improved Customer Service Experiences appeared first on Doing CX Right.

Customer Service 59

Customer Service Customer Experience Employee Engagement Tips 59

Russel Lolacher

APRIL 24, 2023

In this episode of Relationships at Work, Russel chats with author, consultant and former WD-40 CEO Garry Ridge on how learning moments for leadership are integral to the success of culture change. What is your best or worst employee experience you can share with us, Garry? So I did a master’s degree in leadership.

Culture 52

Culture Leadership Employee Engagement Consulting 52

Russel Lolacher

SEPTEMBER 22, 2020

If anything a global pandemic has taught us, is the importance of engaging with our staff, especially remote employees. A pandemic certainly changes the way we work, but it shouldn’t change prioritizing the employee experience and maintaining relationships with them. How You are Being Kept Engaged.

Engagement 75

Engagement How To Employee Engagement Hospitality 75

Think Customers

JUNE 29, 2022

Digital experiences have been “fluid in the sense that they’ve been volatile,” she said. IBM uses authentic leadership and abides by a work-from-home pledge. Patagonia goes to great lengths to reinforce to employees its mission and vision, so employees know “why we’re here.”. Values are what we say we do.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Qualtrics

APRIL 10, 2020

David Landman, Head of Talent Assessment at Goldman Sachs Qualtrics Manager of EX Solutions Strategy Steve Bennetts agrees: “What we’ve found is that companies that listen more and take action off the back of that listening have a significant increase in employee engagement.” Read more about communicating effectively with your teams.

Tips 32

Tips Management How To Leadership 32

Qualtrics

MARCH 19, 2021

At the end of 2020, we asked 11,800 employees about their experiences at work in order to find out what matters most to them. We heard loud and clear: managers play a critical role in the employee experience. Leaders influence organizational culture along every step of the employee journey.

Engagement 26

Engagement How To Employee Engagement Culture 26

Qualtrics

OCTOBER 30, 2020

Here’s how to speak the language of your leadership team to get buy-in for your DEI program. But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty? But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty?

Strategy 39

Strategy Competitive Advantage How To Tips 39

Integrity Solutions

SEPTEMBER 22, 2022

Ultimately, this is the kind of leadership that transforms sales teams and elevates business results. The question is, how well do your sales leadership skills measure up where it really counts? Those same benefits should also apply to the customer experience. Developing Stellar Sales Leadership Skills. The second time?

Leadership 24

Leadership Sales Culture Exercises 24

Russel Lolacher

SEPTEMBER 22, 2020

If anything a global pandemic has taught us, is the importance of engaging with our staff, especially remote employees. A pandemic certainly changes the way we work, but it shouldn’t change prioritizing the employee experience and maintaining relationships with them. How You are Being Kept Engaged.

Engagement 52

Engagement How To Employee Engagement Hospitality 52

SurveySparrow

JULY 11, 2022

Build digital skills in the workforce and enable a tech-first culture to optimize and improve employee experience and performance. Digital leadership. Pick a template to start customizing it: Employee Engagement Survey. Employee Satisfaction Survey. Digital culture building. Digital fostering.

Culture 52

Culture Survey Policies Employee Engagement 52

BlueOcean

DECEMBER 20, 2017

A commitment to employee engagement , clear career path opportunities, and a well-articulated value-proposition for the employee will take you a long way as an employer. Can you offer work, even at the agent level, that adds to an employee’s résumé? What Do Millennials Want in their Work?

Omni-Channel 159

Omni-Channel Contact Center Employee Engagement eBook 159

inmoment

MAY 5, 2020

That’s why your customer experience (CX) and employee experience (EX) programs may be the heroes your company needs —even in the post-COVID-19 world. The work you do now to listen attentively to feedback from employees and customers will help you guide your organization through the current crisis and beyond.

Call Center 52

Call Center Banking Metrics Trends 52

Qualtrics

FEBRUARY 20, 2020

You’ll find it all at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping XM professionals reach new heights in employee experience. World-class thought leadership. XM leadership - taking the whole company with you.

Government 32

Government Employee Experience Leadership Employee Engagement 32

Playvox

JANUARY 11, 2024

These include staffing levels, employee experience, customer experience, agent workloads, team productivity, team morale, and the cost of labor. According to a study by Joseph Folkman, a behavioral statistician, leaders who exhibit very poor candor (bottom 10%) were in the 20th percentile of overall leadership effectiveness.

Call Center 52

Call Center Management Contact Center Omni-Channel 52

Russel Lolacher

APRIL 17, 2023

But before we get there, we have to start here, which is the first question, which is what’s your best or worst employee experience, Lisa? And on the leadership leadership team that I’m on, we talk about facts versus story. And I’m really curious about how you define candour. So how do you approach that?

Communication 52

Communication How To Leadership Meeting 52

Qualtrics

FEBRUARY 2, 2021

Based on employee trends, here are five areas of employee experience we think HR will go all-in on this year. That’s the question we’ve been asking ourselves – and, well, lots of other people, too – in an effort to anticipate where employee experience is headed. Optimizing the candidate experience.

Employee Experience 26

Employee Experience Employee Engagement Feedback Trends 26

SurveySparrow

NOVEMBER 11, 2021

“A number of employees who worked remotely felt like they could be more of themselves than they could in the office,” says Klotz. 12 Tips for Companies to Come Out on Top of the Great Resignation. Create great employee experiences. They also bridge the gap between staff and top leadership. Vaccinate against gossip.

How To 52

How To Policies Roadmap Culture 52

SurveySparrow

NOVEMBER 11, 2021

“A number of employees who worked remotely felt like they could be more of themselves than they could in the office,” says Klotz. 12 Tips for Companies to Come Out on Top of the Great Resignation. Create great employee experiences. They also bridge the gap between staff and top leadership. Vaccinate against gossip.

How To 52

How To Policies Roadmap Culture 52

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52

Qualtrics

APRIL 30, 2021

And yet, despite your talent acquisition team’s efforts to proactively recruit and select a pool of diverse candidates, interviewer bias can derail the entire process – ultimately hindering your organization’s ability to hire employees with myriad backgrounds and experiences. What are the types of bias? Why reduce bias?

How To 29

How To Culture Employee Engagement Employee Experience 29

SurveySparrow

NOVEMBER 11, 2020

With 360 degree appraisals, each employee gets the opportunity to receive useful feedback from their superiors, peers, co-workers, staff members, and customers. . The 360 degree performance appraisal offers a holistic approach toward your employees’ performances. Thus, it gives employee satisfaction.

Survey 52

Survey Feedback Software Net Promoter Score 52

SurveySparrow

MARCH 7, 2021

If you’re looking for ideas to make your employees feel recognized, there’s no need to fret. At SurveySparrow, we care deeply about employee engagement and satisfaction. That is why we’ve brought you 25 employee appreciation ideas in 2021. . 25 Employee Appreciation Ideas For A Happier 2021.

Employee Engagement 52

Employee Engagement Exercises Survey Culture 52

SurveySparrow

MARCH 7, 2021

If you’re looking for ideas to make your employees feel recognized, there’s no need to fret. At SurveySparrow, we care deeply about employee engagement and satisfaction. That is why we’ve brought you 25 unique ideas for showing employee appreciation in 2021. . 25 Employee Appreciation Ideas For A Happier 2021.

Employee Engagement 52

Employee Engagement Exercises Survey Culture 52

Call Experts

SEPTEMBER 18, 2019

The training continues with 3 weeks of on the job coaching, Quality Assurance monitoring, and regular feedback sessions with their trainers and leadership. This additional learning helps the new agents grow into their role and build on the experience they gained during their initial orientation. Tips for getting new customers.

Training 40

Training Call Center Conference Contact Center 40

Call Experts

NOVEMBER 8, 2019

Leadership regularly invests in their HR departments and as the workload for this team increases, they need more support than ever to prioritize and tackle the projects that matter. . 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. FCC blocks Robo-Calls.

Company 45

Company Call Center Customer Journeys Conference 45

Russel Lolacher

MARCH 20, 2023

What’s your best or worst employee experience, Lauren? Lauren Appio So my best employee experience was I… I’m a psychologist, as you mentioned, I did my training out in California, and a college counseling center. This is not pretty much the example you gave of a bad employee experience.

Culture 98

Culture Policies Employee Experience Course 98