Sat.Jun 11, 2022 - Fri.Jun 17, 2022

Guest blog: The Ultimate Guide to Launching and Branding a Successful Customer Experience Program


If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. However, consistently achieving customer satisfaction across all aspects of your business is a considerable challenge.

Brands 196

12 Qualities of Good Survey Questions

InMoment XI

Surveys are a great way to collect information about people’s perceptions, opinions, thoughts, attitudes, etc. But what makes for a good survey or good survey question?

Survey 260

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Why Your Company Needs to Adopt a Customer First Strategy


Denyse Drummond-Dunn · What a customer first strategy means today. Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.”.

CX Tech Top-ups- New Features for the Summer!


Our team has been working hard to release new enhancements designed to make your life easier. This month, our featured releases are all about making your experience using the Intouch Platform and IntouchSurvey™ even better. Product Updates


2022 Contact Center Buyers' Guide

As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022


Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction.

More Trending

How to Use CX Metrics to Find Bottlenecks to Product Led Growth

InMoment XI

We are all competing in the End User Era now. Investor Blake Bartlett coined the term “ End User Era ” to capture an important shift that is happening on an organizational level across industries: “Today, software just shows up in the workplace unannounced.

What is Customer Effort Score (CES) and How to Measure It?


It is a fact of human nature (and customer relationship management) that people are more likely to complain than they are to give praise. When customers are unhappy, customer service agents are busy.

Changing Healthcare from Within



The DiJulius Group

Do you know how to recession-proof your business? I am probably one of the few business owners who actually likes a recession, in some cases, prefers it over a booming economy.

Groups 111

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Enhancing Customer Engagement Through Interactive Communications


Understanding that communication plays an integral role in our everyday lives aids in creating and executing on effective management strategies. Not only within a company, but this also is reflected in the way an organization communicates and interacts with their consumers and customers.

Why Now is the Time to Invest in Customer Success


Right now, we are on the cusp of an economic downturn. Inflation and interest rates are soaring, the stock market is plummeting, and organizations are being forced to make some difficult decisions.

6 Insights and 2 Themes to Help You on Your Customer Experience Journey


Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

How to Maximize Value from Employee Net Promoter Score?

Zonka Feedback

Happy employees spend longer time in their organizations and work more efficiently. And the onus of ensuring employee satisfaction and happiness is on the employers.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Manage Your Martech, Or It Will Manage You

Forrester Digital Transformation

I know that CMOs are busy — I mean, really busy. The scope of the CMO role continues to grow, customers are more demanding than ever, and marketing operates under constant disruption driven by factors beyond your control.

Blueshift and Snowflake Integrate to Mobilize Your Data for Customer Engagement


Our direct integration allows marketers to unify data in real-time, effortlessly activate that data, and gain comprehensive views of their relevant data. The post Blueshift and Snowflake Integrate to Mobilize Your Data for Customer Engagement appeared first on Blueshift.

Data 83

The Top Social Media Monitoring Tools

Brandwatch CX

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general.

Don't Pay for a Customer Feedback Tool Unless it has These Features

Zonka Feedback

Measuring customer feedback has become a necessity for every business in order to align with customers' needs and ensure satisfaction. It also showcases the intent of the organization to prioritize customers and their needs to be able to deliver remarkable experiences. Customer Feedback

How to Prevent Brand Ambassador Burnout

Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess

Your brand ambassadors are massively important to your business, actively promoting your brand and encouraging new business. But repeatedly requesting advocacy efforts from customers can lead to burnout and dissatisfaction. You need to avoid this at all costs! Learn how in this free webinar.

You Are Missing Out On Customer Feedback, And It’s On You

Forrester Digital Transformation

In the Age of the Customer, brands understand they need to place the customer at the center of everything they do. Voice of the customer programs aim at better engaging with customers, in what should be a meaningful dialog. But customers don’t rely only on those to share their experience.

Provide a Better Agent Experience with AI Application Integrations

Upstream Works

Artificial Intelligence (AI) applications and digital transformation remain core technology trends across all facets of business, but they are especially relevant for contact centers. AI in particular holds great promise but remains poorly understood.

An After-Hours Answering Service Is Essential

Call Experts

You may be asking yourself, “Why do I need after-hours answering service support for my business?” ” . After-hours support can help you provide a better customer experience and increase your customer base.

3 Things CROs Should Know During an Economic Downturn


What do you do if your job responsibilities include managing every revenue-generating function in your organization and driving predictable growth – and then the world is suddenly thrust into an unpredictable and unstable economic downturn?

Why Great CSMs Lead to Great Revenue Pipeline

Speaker: Christian Jakenfelds, CSM at Planhat

Customer success professionals have better access to customers than any other department, yet they may struggle to prove their impact on overall business growth. In this webinar, learn how CSMs can actively contribute to and influence new revenue by using what’s already in front of them.

Energize Your Agile Transformation

Forrester Digital Transformation

As technology executives embark on their journey in development and delivery modernization, they should have a comprehensive understanding of challenges, trends, and critical decisions in the industry. Agile development & operations (DevOps

How Do I Run a Successful PBM Campaign?


Humans are creatures of habit. Once we find something that works, and fits it into our routine, it can be hard to break away from it. However, what if that routine did not give as much breadth as the new option?

How to get your business on Google Maps


If your business isn’t listed on Google Maps, it may as well be invisible to potential customers. When people search for businesses and services in their area, they often rely on the top search results in Google Maps to make their decision.

Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC


You always want to provide a positive, nurturing experience for your customers through every step of their journey. But despite your best efforts, sometimes issues still arise.

How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Learn from the leaders at Digital Experience Virtual Summit ‘22, August 17-18. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Lunch is on us when you attend. Save your spot!