Optimove
SEPTEMBER 28, 2020
In CRM marketing, you analyze your customers’ behavior and segment them accordingly. That’s the first step for everything. Then you think about the entire journey of communications you would like for your customers to have in order to reach their full LTV potential. But optimizing existing marketing plans is not an easy task. There are some essential ways to make the process simpler, though.
GetFeedback
SEPTEMBER 28, 2020
Learn how to build customer service surveys and create an exceptional customer experience that will help your business thrive.
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NICE inContact
SEPTEMBER 28, 2020
No matter how much QA and UAT are built into our process, end users out in the real world will inevitably find things we missed or see better ways to perform functions, so we take a lot of interest in the feedback that comes through this channel. In fact, it's so important to us that we created a special forum within our Customer Community, called IdeaConneXion, to gather user-generated ideas and foster collaboration between users and product owners.
Alida
SEPTEMBER 28, 2020
Q&A with Senior Director of Brand, Kristin Dorsey.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Wired and Dangerous
SEPTEMBER 28, 2020
I once had a wonderful colleague whom I worked with as a co-facilitator of workshops with senior leaders. He was a very bright and confident presenter who could lead a spirited discussion with the most challenging participant. He also loved to tell stories. . His stories were typically long and detailed. But, he never learned an important storytelling principle: enchanting participants to join him on a long, detailed fable only works if the story’s punch line is insightful or compelling en
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Gainsight
SEPTEMBER 28, 2020
Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. With over 30 sessions across two days, it was hard to determine which sessions would be the most impactful but we’ve done the hard work so you don’t have to! Here are our top three themes from sessions hosted by Stripe , Hootsuite , Zendesk , InVision and of course, Gainsight.
MyCustomer
SEPTEMBER 28, 2020
Engagement CX Leader of the Year 2020 finalists revealed.
Uplight
SEPTEMBER 28, 2020
Every month, we interview an Uplight employee to get to know more about what they do at Uplight, why they love working here, and what inspired them to get into this industry! This month, I chat with Margot Moseley, a member of our Orchestrated Energy team! What do you do for Uplight? I manage the Read More. The post Team Spotlight: Margot Moseley appeared first on Uplight.
MyCustomer
SEPTEMBER 28, 2020
Loyalty Ryanair: Poor service or CX success story?
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Knowmax
SEPTEMBER 28, 2020
Call Deflection brings Customer Success in the Digital age.
Forrester's Customer Insights
SEPTEMBER 28, 2020
Over the last 10 years we’ve watched big data, cloud, advanced analytics, and now AI and machine learning drive increased data platform investment. Yet, there wasn’t any real change from traditional data strategy and approaches. The evidence? Massive blind spots and hardened data arteries in the disruption of COVID-19. We were looking back, even when […].
Quadient
SEPTEMBER 28, 2020
What Covid-19 has Taught Telecoms about Customer Experience Management. Stephanie Clarke. Mon, 09/28/2020 - 16:27. If they weren’t before, Covid-19 has made broadband services a vital lifeline for many people. . Throughout the pandemic a broadband connection has been the only way for many of us to socialize, check on our loved ones, work and learn. .
John Paul
SEPTEMBER 28, 2020
Tangi, John Paulee since 2017, talks to us about his career evolution, his daily duties as General Manager of Opérations in the Paris office, and how his team had to adjust to working during a lockdown! Hello Tangi! Can you explain your evolution at John Paul, and what you do now? My career so far has been in International Customer Service Management (IT, Retail, Hospitality).
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Practice
SEPTEMBER 28, 2020
In SaaS, renewals are a natural part of the customer journey. Sometimes they are seamless, other times a forcing function for change: either you pivot to increase the value of your solution or use it as a time to ‘part ways’ with an unfit customer. Either way, it is something all companies learn to manage as they scale. . Scaling being the key component, which may mean different things depending on a company’s product maturity, customer type, pricing, etc.
Uplight
SEPTEMBER 28, 2020
The COVID-19 pandemic has affected everyone. For many utility customers this has meant lost or furloughed jobs, more time spent at home, and higher energy bills. Our recent research on utility customer engagement found that during the pandemic: 50% of customers reported an increase in home energy usage 15% of customers have postponed paying a Read More.
CSM Magazine
SEPTEMBER 28, 2020
Having a good insurance policy for the car you drive is an essential part of owning a vehicle. Dealing with a company that gives great customer service and knowing that your policy will be honored when needed, is something all car owners strive for. Car accidents are more common than anyone would like to believe, but having a good car insurance policy will give you the peace of mind you need.
John Paul
SEPTEMBER 28, 2020
Bibiana, who joined the John Paul family in 2018, talks to us about her daily life on the Digital team, the impact of Covid-19 on her work, and how the lockdown changed her team! Hello Bibiana! Can you explain your evolution at John Paul, and what you do now? I am a technical project and technical product manager at John Paul. I spend a lot of my time alongside the developers; my role is to motivate them and guide them to achieve our goals on time.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
PK
SEPTEMBER 28, 2020
Employee experience has been upended by COVID. At the start of the pandemic, organizations were forced to fast-track flexible work arrangements, and many made rapid adjustments to employee experience for […]. The post Employee experience during COVID: Unlocking better engagement appeared first on PK.
Topdown
SEPTEMBER 28, 2020
The age-old saying goes, “Rome wasn’t built in a day”. In modern parlance, developing a new entity isn’t going to happen overnight, and neither will implementing a significant change to an already well-established organization. This concept holds especially true in the development of a comprehensive customer experience (CX) by creating and enacting a true CX implementation strategy.
Bizagi
SEPTEMBER 28, 2020
Bizagi Catalyst, our annual event is back. And this year is going to be the best yet. Our new virtual conference means that we can bring together up to 10X more members of the Bizagi community than ever before. And, it’s 100% free to attend! Sign up for your place at the event now. Join us from October 13-15 to celebrate the incredible innovation achieved by our community amid the global pandemic.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
SEPTEMBER 28, 2020
Sales leaders should set themselves and their teams up for a successful 2021 by negotiating a realistic and achievable annual quota.
Forrester's Customer Insights
SEPTEMBER 28, 2020
Security and risk pros rely on Forrester Wave™ evaluations to guide them through their purchase journey, help them understand what is and isn’t important, and help them avoid the pitfalls when identifying strategic partners. This time, our analyses focused on two vendor categories: global and midsize managed security service providers (MSSPs), a market almost 25 […].
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
SEPTEMBER 28, 2020
Forrester SiriusDecisions Summit EMEA is almost here! Don’t miss Seth Marrs and Anne Slough’s presentation “Dynamic Guided Selling: Sales Technology That Actually Works for Sales Reps” and learn how to use quoting results to identify cross-sell opportunities.
SmartKarrot
SEPTEMBER 28, 2020
SaaS industry has been taking a massive shape in the recent few years. The global SaaS market is expected to reach worth $130 billion by the end of the year 2020. With such a boom in the industry, entrepreneurs and SaaS founders are more than willing to stay updated on the current trends. There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending.
Forrester's Customer Insights
SEPTEMBER 28, 2020
The great thing about digital businesses is that there’s a data trail of breadcrumbs for everything you, your customers, and your partners do. The tough thing about digital businesses is that actually using that data to optimize your business takes a degree of data management maturity very few organizations have. Many firms are working hard […].
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