GetFeedback
MAY 13, 2019
The big event your team spent months planning for has finally come to a close, and it was a success. At least, you’re pretty sure it was. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights.
Vonage
MAY 13, 2019
You know it’s Salesforce World Tour when a legion of exuberant mavens native to AI, omni-channel and the IoT pack the Jacob K. Javits Convention Center in Midtown Manhattan to inspire and innovate. And just like in December of 2019, we brought together a group of thought leaders to exchange ideas over a breakfast about customer service in the context of inherently connected and demanding customers.
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Survicate
MAY 13, 2019
The post How To Get Survey Completion Rates of Over 80%? appeared first on Survicate.
Grade.us
MAY 13, 2019
The practice is especially prevalent in the hospitality , wedding , and food industries. But every company gets a handful of customers who want to engage in a little low-level extortion. They sound something like this: " I want this meal for free, or I'm going to leave you a one-star review. ". " Comp my room or I'll trash your business online. ". In a review-based economy, these threats can be enough to send any business owner into a tailspin.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Steve DiGioia
MAY 13, 2019
I watched her smile at everyone who passed her. Her gaze fell naturally on each person and she took the time to acknowledge the children. Waves, “high-fives” and plenty of thank-yous always seem to be around her. No wonder why the customers love her. How does she do it? Good question? Is her friendly demeanor something she’s learned or was taught, or is she just “naturally friendly”?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
GetFeedback
MAY 13, 2019
How to create and distribute post-even surveys that'll help you measure the success of your event and learn how to improve future events.
Uniphore
MAY 13, 2019
In today's world we have come to realize that technology makes our lives easier. Incorporated into almost all daily used devices, from smart phones to smart refrigerators, technology simply makes our personal lives easier to manage thereby creating a more efficient use of our personal time. Read More.
GetFeedback
MAY 13, 2019
Learn how to gather Voice of the Customer (VoC) feedback, take action and how to prove the value of this program to your company.
Wired and Dangerous
MAY 13, 2019
Today’s wired and dangerous customers crave organizations that consistently deliver great service and create emotional connections with customers. Do you have people in your organization who consistently deliver great customer service? We walked into the Marriott Windsor, Connecticut on a Monday about 8:20pm after a two hour flight from Atlanta to find a crowd at the Front Desk.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Myra Golden
MAY 13, 2019
Escalated calls are frustrating for everybody – the employee who knows she could’ve done the exact same thing the supervisor did, the supervisor whose hair is on fire, and for the customer who has lost time. It’s time to fix the escalation problem. Here are three ways you can prepare your employees to de-escalate so you can take a little stress out of everybody’s life. 1.
Bold360
MAY 13, 2019
Subscribe via iTunes , Spotify and more. Which is a better therapist, an AI app or a human? According to two recent studies, an app is just as good, and in some cases better, than a human therapist. The free app is called Woebot , a friendly AI powered chatbot that delivers cognitive behavioral therapy at scale to make such therapy much more accessible.
Myra Golden
MAY 13, 2019
Imagine your newest and most timid employee’s next call is from an irate customer. The customer is ranting so loudly that the person across from her can hear his voice. But your employee is calm and confident. She’s saying things like, “Umm…hmm,” “I see….” and “I realize this whole thing has been frustrating for you.”. She’s leaning in toward her computer and listening to the customer.
Helen Dewdney
MAY 13, 2019
How to complain about your train, airline, bus, tube, ferry or cruise. How to complain about buses. How to complain about buses all the info you need. How to complain about trains. Transport for London unmoved on issue of equality Story about equality and Transport for London. Failures in service, policies, and redress. Taken for a ride. Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showe
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Myra Golden
MAY 13, 2019
Anger Can’t Be Ignored. We’ve all chosen to not dignify a person’s absurd comment with a response, or perhaps you’ve stepped over a toddler sprawled on the floor in a tantrum, letting them scream. Dismissing fits of anger can be a healthy response in some situations – unless the infuriated person is your customer. Let me unpack this.
Andrew Mcfarland
MAY 13, 2019
Since retaining customers is anywhere from 5x to 10x more cost-effecive than acquiring new customers, your business ought to start thinking about customer retention as a full time job. In a previous post I remarked about companies that view customer.
Oracle
MAY 13, 2019
What drives a human-driven company, and how does a company embrace its humanity to create better customer experience? At Modern CX 2019, Bryan Kramer, CEO of H2H Companies , discusses how the process of making coffee uses the same tenants that help brands become truly human-driven in the eyes of their customers. Here are 3 ways making coffee is similar to building a human-driven company.
NetBase
MAY 13, 2019
Not so very long ago, when Mother’s Day rolled around, we’d see families scheduling dinners to celebrate and most local flower shops left in short supply. This still happens today, of course, but there is also a definite shift away from these generic ideas and toward more personalized experiences. Let’s see how it looks! Mother’s Day Through the Ages.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
MAY 13, 2019
I’m just attending the CFA Institute Annual Conference here in London and one presentation really caught my attention today. Jane Henshaw, Head of Digital Research at Vanguard, shared her team’s research on Digital Financial Attention.[1] This research uses three sources of data: web data from Vanguard’s large base of eight million customers across retail and […].
GetFeedback
MAY 13, 2019
The most critical element to improving your company is not having a visionary CEO, leaders who have “been there/done that,” or teams working long hours to deliver the product: it’s actively capitalizing on the voice of the customer feedback. Voice of the customer feedback is any comment or concern given by a customer to your company. 67% of customers are willing to pay more for better customer experience and the best way to improve is to listen to your customers.
inSided
MAY 13, 2019
Wouldn’t it be great if there was a quick way to escalate customer issues from your community directly to Zendesk ?! Well.drumroll please.the wait is over! Zendesk integration with your inSided community has been one of the most sought-after requests from our customers and we are proud to announce its launch.
Comm100
MAY 13, 2019
Most people who have used live chat as a customer know its?biggest?advantages: it’s?quick, convenient, and fits your need for instant communication when you can’t (or don’t want to) pick up the phone. Nowadays, customers expect to be able to choose how they contact your business, in ways which are convenient for them. Imagine if your bank only provided information over the phone – it would be?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Qualtrics
MAY 13, 2019
At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. This is Maria’s “Why Qualtrics” story. Every morning I am grateful to have 4 innocent eyes that look up to me. Not only because they are dependent on me, but because they are looking for inspiration, encouragement, and love.
One Millimeter Mindset
MAY 13, 2019
All of us have professional communication habits. And these habits, both consciously and unconsciously, can reflect our professional biases. Biased behavior often reflects professional baggage created by embarrassing, humiliating or toxic encounters with clients and colleagues. When professional bias and baggage influences our professional communication, everyone is impacted.
Uniphore
MAY 13, 2019
There was a time when customers only had a single choice when it came to contacting a company's customer service department. They had to dial a number to reach the department by phone—and make sure that they did so during the company's customer service department's hours of operation. Read More.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Maru Group
MAY 13, 2019
Customers were the centre of the conversation at the recent CX Exchange for Telecoms event. It was great to hear from speakers across the industry talk about the benefits, challenges and various telecom customer experience strategies to ensure that their business places the customer at the heart of their decision making. However, despite engagement and focus on ‘doing the right thing’ Telecom providers aren’t known for their great customer experience.
Playvox
MAY 13, 2019
Are you helping your customer service team unlock its full potential? Sadly, many companies aren’t. In fact, according to a stat-filled infographic created by the team at SHIFTelearning, ineffective training costs over $13.5m each year yet a staggering 74 percent of workers feel they aren’t achieving their full potential.
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