Tue.Jul 20, 2021

How Customer Listening Assessments Create Better CX

Experience Investigators

How Customer Experience Maturity Develops. There is a natural arc to how an organization matures when it comes to customer experience. Let’s look at a common example scenario: First, it starts with an idea: customers are important! We should pay more attention to them.

Chatbot vs. Live Chat: Which is Better for your Customer Service?


Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are reluctant to experiment with customer service channels they’re unfamiliar with.


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5 Steps to Building a Seamless Customer Experience


A seamless customer experience gets delivered when you answer the questions your customer is asking. It’s as simple as that. Getting there, however, takes a lot of work. Customer Experience

Building a Customer-Oriented Company: Strategies & Examples

Help Scout

Being “customer-oriented” boils down to one idea: helping people. As simplistic as it sounds, this ethos is the key to making it work as an organization.

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

Overcoming the Challenges of Medical Device Support


In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings, including hospitals, urgent care centers, physicians’ offices, nursing homes, mobile units, and even individual homes.

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Why you need to map the customer's ecosystem


Engagement Why you need to map the customer's ecosystem

Building Sales Confidence is Everything

Integrity Solutions

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently.

Sales 63

How to Use Call Tagging to Enhance Your Contact Center?


Imagine having to manage hundreds of document on a daily basis without a way to categorize them. In this regard, contact centers require a system for sorting, categorizing, and organizing all of their call data.

Website Copywriting: 4 Tips for Creating Great Content


Everywhere. Organic Search Content Marketing

Tips 56

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

How to Engage Customers on Instagram


It’s a platform built for consumers to follow, engage and connect with their favourite brands. Of the 1bn monthly active users, 90% of them follow at least one business, with 200m+ business accounts being visited every day.

How Do I Hire a Content Writer for My Website?


Hiring a content writer for your website means finding someone with excellent writing skills who can also achieve the voice, tone, and professionalism that define your brand presence online. Organic Search Content Marketing

7 Books that changed our lives, will they change yours? – Essential summer reading

Beyond Philosophy

It’s summer reading season. Today, I will share seven books that are an essential summer read for anyone in business. I hope that these books will make the same impact on you that they did on me.

Survey Design Guidelines: The What, Why and How (with Examples)


Picture this. You’ve been asked to design a survey for your company. But the closer you get to its deadline, the more you find yourself wondering where to begin. And before you know it, you’re losing sleep just trying to figure it all out! Sounds exhausting, right?

Plugging Your Community Into the Customer Lifecycle

Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth

Customer experience professionals understand the importance of both creating and maintaining easily available programs that improve CX. Nichole Devolites is joining us for a webinar on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Register today!

How Philippines Call Center Outsourcing Can Triple Your Business Value

Magellan Solutions

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous.

Building Confidence in Sales is Everything

Integrity Solutions

In many ways, building confidence in sales is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently.

Sales 52

What Is Predictive Search? Reasons & Tips to Implement It


Contents: What is predictive search? Are autocomplete and predictive search synonyms? =. How does predictive search work? Reasons to implement predictive search. Implementing predictive search with Inbenta.

Tips 52

Best Zoho Survey Alternatives & Competitors

ProProfs Chat

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey.

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!

Technology’s Most Significant Contribution to Sports Development

CSM Magazine

As we all know, technology has progressed throughout time. This implies it has taken a significant step toward making our lives smoother, and it is constantly striving to improve and provide a more industrialized living for all.

Importance of Employee Satisfaction Survey: Top 9 Reasons Decoded

ProProfs Chat

“It is true that work gives life its true meaning and makes it worthwhile. But when you are not appreciated by your leaders, are asked to work overtime, and the only thing you look forward to is the weekend – you might wonder if it’s really worth it?”

3 Things You Need to Know About Measuring and Boosting Customer Net Retention


As a CSM working in SaaS, you already know customers are worth their weight in gold to your business. It can be markedly more expensive to find new customers rather than keeping existing ones, not to mention taxing on internal resources.

[EP.4] Invest for Impact: Transforming a Legacy Brand with Digital Engagement


Invest for Impact: Transforming a Legacy Brand with Digital Engagement. For our 4th episode of Titans of Customer Engagement, we talked with Kelsey Jones Art ( ), Social Media Lead at MITRE Corporation , about shifting a longstanding organization into the social media space.

5 Reasons to Consider Managed Services for Cloud Contact Centers

Learn how cloud-based solutions and a managed services approach can reduce costs. Give your contact center the flexibility and scalability it needs to meet ever-changing demands!

How to Ask Sensitive Questions in Surveys

ProProfs Chat

A survey is an effective medium to collect feedback from your target audience. Sensitive questions on age, income, race, and religion form an unavoidable part of demographic surveys, market research surveys, health surveys, and so on.

Leon Livermore, the former CTSI CEO talks to The Complaining Cow Part 3

Helen Dewdney

I talk with former CEO of Chartered Trading Standards Institute (CTSI), Leon Livermore, in a series of exclusive interviews. In the first one we discussed his achievements and challenges at CTSI.

Why experts are wrong to encourage effortless customer experience


Engagement Why encouraging effortless experiences is wrong

How to get started understanding and improving employee satisfaction


At the end of the day, do your employees feel a sense of pride in the work they’ve accomplished? Do they feel motivated to reopen their laptops the next day to keep pursuing and achieving their goals? Do they feel productive, valued, and recognized for their contributions?

How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not. Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.