CloudCherry

DECEMBER 28, 2017

Startups by nature are ever evolving. Everything in nature is. Believers in Darwinism would vouch for the benefits of evolving faster than the ecosystem. Startups with a short half life would do well to read up on the Origin of the Species and fast forward to today. That was the overarching thought with which the management team decided to shun data and connectivity to solve some wicked challenges confronting us using the power of Systems Thinking.

Exercises 199

Exercises Video System Sales 199

GetFeedback

DECEMBER 28, 2017

Is your customer feedback sitting in an Excel spreadsheet? You're not alone. Get more from customer feedback by integrating your surveys with Salesforce.

Feedback 195

Feedback Survey Customers 195

Alida

DECEMBER 28, 2017

Anna Muzychuk is taking a stand for women’s rights at her own expense. The Chess Grandmaster won the 2016 Women’s World Rapid Chess Championship and the Women’s World Blitz Chess Championship. She’s currently ranked the number two woman by Fédération Internationale des Échecs ( FIDE ), which governs international chess competitions.

Government 198

Government 198

Experience Matters

DECEMBER 28, 2017

As the year winds down, it’s fun to look back and appreciate what’s been done. As you can see in the chart below, Temkin Group published a lot of interesting research in 2017. I’m very proud of what our team accomplished. We used many different research approaches (e.g., best practice interviews, company surveys, and large-scale consumer studies) to deliver insights about customer experience that shaped the thinking and actions of 1,000s of professionals around the world.

Groups 175

Groups ROI Study Survey 175

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

GetFeedback

DECEMBER 28, 2017

Is your customer feedback sitting in an Excel spreadsheet? You're not alone. Get more from customer feedback by integrating your surveys with Salesforce.

Feedback 150

Feedback Survey Customers 150

Michelli Experience

DECEMBER 28, 2017

Save Save. The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli.

Infographics 113

Infographics Retail Consulting Customer Experience Design 113

CX Journey

DECEMBER 28, 2017

Mentoring is a powerful way to enrich the careers of protégés and mentors alike. In our Everwise community, one protégé said mentorship is “about working through things together, finding your strengths and highlighting them. Having an independent, unbiased perspective is a big advantage.” A mentor added that they gain from their partnerships too, “I’ve discovered that my protégés introduce me to a totally different perspective on something that I thought was just one way.

Leadership 91

Leadership Guidelines Exercises Feedback 91

Michelli Experience

DECEMBER 28, 2017

Save Save. The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli.

Infographics 100

Infographics Retail Consulting Customer Experience Design 100

Win the Customer

DECEMBER 28, 2017

US $8.95 a month for a 20,000-prim region on the hypergrid-enabled Virtuality Grid. Other region sizes also available: 2×2 VAR region with 60,000 prims: $18.95. 3×32 VAR region with 80,000 prims: $28.95. 4×4 VAR region with 100,000 prims: $38.95. Full region purchase details here.

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Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

ClearAction

DECEMBER 28, 2017

The Art of Listening: A Key to Customer-Centricity Lynn Hunsaker. Curiosity is the key to great listening skills that improve customer experience. When you’re truly curious about your customer’s opinions, expectations and requests, you’ll find the customer to be more pleasant, interesting and fulfilling to you as well. Consider internal customers as well as external customers in honing this skill.

Customer Centricity 72

Customer Centricity Customer Focused Culture Communication 72

Magellan Solutions

DECEMBER 28, 2017

Money. This is the tangible thing that employees and business owners alike work hard for. . At times, money seems to be abundant everywhere you look. Wages increase, demand for products are on the rise, businesses sprout like mushrooms and thrive, and an overall feeling of wealth permeates society. But during times of recession, the reverse happens.

Financial 60

Financial Connections Strategy Engagement 60

Talkdesk

DECEMBER 28, 2017

Now available in AppConnect, eyeson is an innovative video meeting and webinar tool that is designed especially for teams. It has been featured in publications including The Wall Street Journal, Product Hunt and Der Standard. Customer support agents can use eyeson to initiate video meetings directly from within tickets, chat with other agents, invite customers and provide fast, impactful service from one platform.

Contact Center 49

Contact Center Video Conference Meeting 49

Myra Golden

DECEMBER 28, 2017

“I really do love your webinars, Myra. They are very well done and extremely beneficial. I always find little helpful hints in your information.”. Kristy L. Bolen, Project Manager. Carlson Hotels Worldwide. Learn more about my Full-Access Program.

Hotels 45

Hotels Management Customer Experience Design Customer Experience 45

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

Magellan Solutions

DECEMBER 28, 2017

Quick as a wink, the end of 2017 approaches. In this article, we take a look back at the key moments that defined the year for our company and the people behind us. International events participation. The Philippine delegation in CeBIT 2017. Our chief executive officer, Fred Chua, attended two known international technology and development events last May namely, CeBIT and SODEC 2017.

Government 45

Government Conference Call Center B2B 45

LiveChat

DECEMBER 28, 2017

Having a group of people who are bound together by a common interest is a strategy that only works in the short-run. Therefore, your company, no matter how small or how new, cannot be only profit-oriented. In order to make a great long-term basis for its growth, expansion and eventual industry dominance, you need to create a set of core-values that distinguish your business from those of your competitors.

Culture 49

Culture Company Leadership Policies 49

Talkdesk

DECEMBER 28, 2017

Now available in AppConnect, eyeson is an innovative video meeting and webinar tool that is designed especially for teams. It has been featured in publications including The Wall Street Journal, Product Hunt and Der Standard. Customer support agents can use eyeson to initiate video meetings directly from within tickets, chat with other agents, invite customers and provide fast, impactful service from one platform.

Contact Center 40

Contact Center Video Conference Meeting 40

Verint

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. Depending on where we sit around the business table, we all see the same things differently. One of the biggest differences has to do with how we acquire and then retain customers. When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®.

Customer Retention 36

Customer Retention Leadership Sales Innovation 36

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

ClearAction

DECEMBER 28, 2017

Solving System Silos for Customer Experience Excellence Lynn Hunsaker. The irony of technology is that it’s often marketed as customer experience management , yet it inevitably creates its own set of customer experience snafus. Examples I’ve heard recently include: “You’ll have to log-in to our other site” or “That mobile app isn’t available for the type of account you have” or “That went to the fax machine at our national site” Is it

System 59

System Customer Experience Return on Investment Technology 59

Provide Support

DECEMBER 28, 2017

Over the recent years customer experience has dramatically grown in value to supersede product quality and price. Companies that deliver outstanding customer experience can truly win over the competition, retain more loyal customers and improve their bottom line. So what’s trending in the world of CX today? Since customer expectations are changing just as rapidly as technology advancements, improving customer experience has become an ongoing goal for most companies.

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Trends Infographics Customer Experience Customer Expectations 60