Uniphore
NOVEMBER 9, 2021
Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. Over a year after the onset of the pandemic, contact centers have stepped up digital transformation plans at scale. To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies.
InMoment XI
NOVEMBER 9, 2021
Whether your program is just getting started or has stagnated over the years, this post is for you! Every brand—across industries and around the globe—has a unique opportunity to overhaul outdated ways of managing customer experiences, and move toward actually improving experiences for customers and employees. Achieving this is no small task, and often requires customer experience transformation.
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Uniphore
NOVEMBER 9, 2021
Contact centers can adapt to a post-pandemic world and be future-ready with conversational AI and automation. Over a year after the onset of the pandemic, contact centers are looking to transform and enrich their operations with conversational AI and Automation technologies. Call volumes have increased and the pressure to deliver an exceptional customer experience while keeping costs down continues to be a challenge.
InMoment XI
NOVEMBER 9, 2021
Whether your program is just getting started or has stagnated over the years, this post is for you! Every brand—across industries and around the globe—has a unique opportunity to overhaul outdated ways of managing customer experiences, and move toward actually improving experiences for customers and employees. Achieving this is no small task, and often requires customer experience transformation.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Uniphore
NOVEMBER 9, 2021
Contact centers can deliver superior CX and agent experience with conversational AI and automation tools. In a digital-first post-pandemic world, organizations need to pay close attention to the customer experience and agent experience alike. Emerging technologies like Artificial Intelligence, Machine Learning, and Intelligent Automation are helping brands not just to thrive but succeed in a post-pandemic world.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
DemandJump
NOVEMBER 9, 2021
Thirty years ago, we consumed news and searched for information in a vastly different way. Thirty years ago, marketing strategies reflected the domination of print and broadcast.
Zonka Feedback
NOVEMBER 9, 2021
The Software-as-a-Service (SaaS) business industry is one of the fiercely competitive marketplaces. No wonder the brands have to go out of their way to acquire customers. However, the challenge doesn’t end there.
DemandJump
NOVEMBER 9, 2021
Content marketing , as defined by the Content Marketing Institute , is “a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience—and, ultimately, to drive profitable customer action.”.
ChurnZero
NOVEMBER 9, 2021
6 Tips to Improve Customer Onboarding. The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. Whether you’re rethinking your customer onboarding , building a process from the ground up, or just thinking it’s time for some customer onboarding improvements , it’s a worthwhile investment that substantially increases your return.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ProProfs Chat
NOVEMBER 9, 2021
Have you ever heard, “Customer Satisfaction isn’t necessary for a business success?”. Probably not! Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. Hence, if you aren’t strategically thinking about customer satisfaction, you’re probably following a risky approach.
ChurnZero
NOVEMBER 9, 2021
Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? One great place to start when it comes to reducing churn is focusing on creating a consistent customer experience.
Inbenta
NOVEMBER 9, 2021
Digital transformation has affected almost every industry, as organizations try to gain a competitive advantage and cater to changing customer demands. The banking sector has also recognized the game-changing effects innovative technological disruptors like Artificial Intelligence (AI) can have and acted promptly to optimize their online and mobile banking models with customer interaction platforms.
SurveyGizmo
NOVEMBER 9, 2021
This is part 4 in a 5-part series. Please download our CX Predictions for 2022 ebook for our full report. Robots are coming for your job. And you will grow to love them. Automation still provokes anxiety in some people though. PwC reports that 60% of people are worried about automation putting many jobs at risk. The thinking goes that all types of roles are at risk — from CEOs to baseball umpires — and that the automatons will come for us all eventually.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Stella Connect
NOVEMBER 9, 2021
If past years have taught us anything, it’s that it’s never too soon to start preparing for the holiday season. From Black Friday until well into January, your customer service agents will face overwhelming call and chat volumes. Considering the phone and chat speeds we saw last year among leading brands, customers will expect lightning-fast response times.
PeopleMetrics
NOVEMBER 9, 2021
Customer experience feedback and market research are not the same thing, BUT that doesn’t mean there aren’t parallels. These programs often have shared stakeholders, reach out to the same audience, and may share a budget. As such, it’s imperative that your market research and CX programs operate as a joint package. In this session, we review how market research and customer experience feedback are converging and how you can use this convergence to get the most out of the feedback programs you ru
ShepHyken
NOVEMBER 9, 2021
Leading With We . How Businesses Can Lean into Their Purpose. Shep Hyken interviews Simon Mainwaring, Founder & CEO of We First , a strategic consultancy accelerating growth and impact for purpose-driven brands.?He is the author of Lead with We: The Business Revolution That Will Save Our Future. They discuss why companies should take part in creating solutions to the significant issues that the world is facing today.
MyCustomer
NOVEMBER 9, 2021
Engagement What will CX programmes prioritise in 2022?
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Centercode
NOVEMBER 9, 2021
At some level, you probably already understand segmentation as a concept. But let's talk about how it applies to user testing. In user testing, segmentation means splitting your tester pool into subsets based on certain characteristics.
CSM Magazine
NOVEMBER 9, 2021
New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team. Calabrio , the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Klein brings decades of knowledge in corporate development, mergers and acquisitions, investment banking and finance.
MyCustomer
NOVEMBER 9, 2021
Engagement The 5 stories that shook CX in 2021.
SAP Customer Experience
NOVEMBER 9, 2021
Virtual December 1-2 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “How to create Digital Workplace Experience for the New World of Work” taking place virtually on December 1-2, 2021. Please find the current agenda for the workshop here. In.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
ChurnZero
NOVEMBER 9, 2021
The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. Whether you’re rethinking your customer onboarding , building a process from the ground up, or just thinking it’s time for some customer onboarding improvements , it’s a worthwhile investment that substantially increases your return.
NobelBiz
NOVEMBER 9, 2021
The customer-centric strategy is now on everyone’s mind, even among contact center experts and customer relationship specialists. But why is there such a sudden interest in this age-old practice? In recent years, there has been a paradigm shift in the business world. Consumers no longer want to compete for the lowest price. Instead, they value quality and relationships above all else.
ChurnZero
NOVEMBER 9, 2021
Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? One great place to start when it comes to reducing churn is focusing on creating a consistent customer experience.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
SurveySensum
NOVEMBER 9, 2021
What is a survey response rate? What is the significance of survey response rates? How to achieve an 80% survey response rate for your B2B SaaS? Set the expectations while onboarding. Segmentation. Pre-notify your customers . Survey frequency . Personalize your emails. Make your survey fun and easy on the eyes. Set-up reminders. Get your email address whitelisted.
Magellan Solutions
NOVEMBER 9, 2021
Beat the Holiday Hassle with a 24/7 Answering Service for Your Supply Chain. The Christmas season is the busiest time of the year, and the hectic atmosphere everywhere is truly a mark of the holiday rush. Businesses are always at their peak during the holidays. With the influx of business transactions and orders, supply chains often bear the weight of making sure everything is produced, packed, shipped and delivered on time.
CSM Magazine
NOVEMBER 9, 2021
Do you ever feel mentally drained, sleepy or anxious after video conferencing? Well, you’re not alone. While video chat has helped many businesses stay connected, there’s a new ailment that’s sweeping online workers. “Zoom fatigue” first seemed like a passing problem, but long-term hybrid working could be detrimental to workforces without video call respite.
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