Retently

MARCH 26, 2024

While support is readily available across channels at all times, with the higher-tier plans, you get your go-to Customer Success representative to help you make the most of the tool. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Optimove

JUNE 24, 2019

We ‘geek out’ on a daily basis over the near-limitless options we have to customize campaigns and the actionable insights we see via the reporting.”. Its multi-channel campaign automation also helps us ensure that players are aware of everything we can offer them.”. The post Request Demo Survey appeared first on Optimove.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. Reporting and Analysis Gain actionable insights with the full out-of-the-box reporting suite and real-time mission control dashboard.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

BirdEye

MARCH 22, 2024

Cross-platform integration For multi-location businesses managing various social platforms, choosing an Instagram tracker that integrates smoothly with other networks is key. User-friendly interface and reporting A well-designed user interface and clear reporting features can greatly enhance your experience with the follower tracker.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Team Support

APRIL 11, 2024

This powerful tool facilitates seamless integration with third-party tools, supports proactive engagement, and provides multi-channel support that gives customers several options to reach agents. Book a demo with us today. With TeamSupport’s chat function, agents can communicate with customers across the world at any time.

Self Service 40

Self Service Multi-Channel Knowledge Base Strategy 40

SurveySensum

FEBRUARY 1, 2024

Get Started with SurveySensum Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2. Provide Convenient Channels to Share Feedback Off ering accessible channels for feedback encourages more involvement from customers. These gaps reveal new feature ideas or subtle friction points 1.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. With the right reputation management company, businesses can proactively collect positive feedback across various channels, rather than merely reacting to negative reviews. “I I reviewed over 20 different offerings.

Company 111

Company Management Social Media How To 111

NobelBiz

OCTOBER 2, 2023

Essential Components of a Contact Center Ticketing System Unified Interface: Provides agents with a consolidated view of customer interactions across all channels, allowing for seamless transitions and cohesive communication. Our Supervisor Dashboards offer real-time insights and customizable reports for monitoring agent and call activity.

System 106

System Contact Center Contact Center Software Social Media 106

BirdEye

NOVEMBER 20, 2023

Benefits of doing referral marketing A whopping 83% of individuals trust referrals or recommendations from friends and family more than any other marketing channel. Watch the Free Demo Now. When it comes to B2B companies, the conversion rate for referrals stands at 11%, surpassing the average across all industries. Look no further.

Software 64

Software Marketing Multi-Channel e-support 64

SurveySensum

SEPTEMBER 14, 2023

5) HelpStack Multi-Channel Support In-App Knowledge Base Customizable Widgets Contact their team Contact their team 3.9 (5) Effortless Integration Multi-Service Compatibility Real-Time Engagement Free trial available Starts at $29/month 4.3 (5) 5) Doorbell.io 5) Doorbell.io

Tools 52

Tools Feedback Multi-Channel Social Media 52

BirdEye

JANUARY 5, 2023

Online reputation manager skill set Technical knowledge for an online reputation manager The day-to-day of an online reputation manager Public relations and reputation management working together Why multi-location companies need to manage their online reputation FAQs of an online reputation manager Birdeye: All-in-one online reputation management.

Company 98

Company Management Multi-Channel Social Media 98

inQuba

MAY 23, 2022

According to Forrester’s CX Index 1 , 81% of brands have reported stagnant growth from their CX investment in recent years. As such, their journeys are multi-touch, omni-channel and cross functional. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3.

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

BirdEye

OCTOBER 17, 2023

This blog provides a comprehensive overview of a panel discussion that delves into how AI takes the busy work out of brand building and how Birdeye Social, with its amazing AI capabilities, makes managing the social media of multi-location businesses easy. AI can significantly make brand building more effective for multi-location businesses.

Brands 59

Brands Social Media Multi-Channel Tools 59

inQuba

APRIL 11, 2023

inQuba’s WhatsApp-enabled journey orchestration achieves never-seen-before results In recent years, businesses have relied heavily on email and SMS as channels to communicate with their customers. However, as these channels have become saturated with marketing messages and spam, customers have become less responsive to them.

Customer Journeys 52

Customer Journeys Engagement Multi-Channel Infographics 52

SurveySparrow

FEBRUARY 22, 2024

Analytics and Reporting: Gaining Insights into Customer Behavior We learned about the importance of personalization, and for that, you need to analyze the customer data. That’s where analytics and reporting features come into play. The channels can be anything from email and social media surveys to website and in-app surveys.

Customer Retention 52

Customer Retention Software Gamification e-support 52

BirdEye

SEPTEMBER 25, 2023

This allows an AI assistant to monitor multiple channels, help customers, and capture leads across multiple channels. AI can also provide reports and predictive analytics. Watch the Free Demo Now. See Pricing FREE DEMO 5. Our AI tools make it easy to view engagement reports and respond immediately.

Marketing 111

Marketing Social Media Advertising e-support 111

SurveySparrow

SEPTEMBER 20, 2021

Bonus points if the user gets a free trial along with a demo. It has a 14-day free trial as well as a demo. Feedback collection for diverse channels. Real-time reporting. They also have a 30-day free trial and a free demo. #3 While other prices are not mentioned, you can book demos for all of their tools. #4

Omni-Channel 52

Omni-Channel Software Tools Management 52

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. We provide an overview of the leading tools available in the market.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

SurveySensum

SEPTEMBER 13, 2023

5) Freshdesk Multi-Channel Support Ticketing System Automation Free trial available Starts at ₹999 /agent/month 4.4 (5) 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) Improve Your CX with SurveySensum – Request a Demo 2.

B2B 52

B2B Tools Feedback Multi-Channel 52

BirdEye

NOVEMBER 20, 2023

The challenges only become more intense for growing businesses or multi-location businesses. Birdeye’s reporting features especially allow you to create custom reports across multiple accounts for the social media metrics your CMO wants to see. Multi-platform support Most businesses use multiple social media platforms.

Social Media 64

Social Media Multi-Channel Tools Video 64

customer sure

JANUARY 16, 2024

Due to the multi-faceted nature of ‘experience’, there’s no convenient single metric for measuring experiences – though concepts such as NPS (Net Promoter Score) , or CES (Customer Effort Score) make a good go of it. 75% of consumers expect a consistent experience across all channels - both offline and online.

Customer Experience 62

Customer Experience Customer Journeys Management Net Promoter Score 62

SurveySparrow

JUNE 19, 2023

Customize surveys with ease using smart logic and reach respondents through various channels for maximum impact. Advanced analytics and reporting capabilities : Gain deep insights into employee engagement, satisfaction, and turnover trends. Pricing: Request a free demo and contact the team for a detailed quote.

Omni-Channel 52

Omni-Channel Employee Engagement Multi-Channel Social Media 52

SurveySensum

SEPTEMBER 15, 2023

Feedback Channels: Consider how and where you want to collect feedback. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) Feedier Interactive feedback collection Feedback automation Multi-language support None Contact their team 4.5 (5)

B2B 52

B2B Tools Feedback Comparison 52

BirdEye

FEBRUARY 23, 2024

It can be written and verbal communication, spanning various channels and formats. Written communication Encompasses all forms of nonverbal communication, from emails to reports, known for its permanence and clarity. Watch the Free Demo Now. It is the lifeline of every organization for smooth operation and growth.

Communication 64

Communication Multi-Channel Culture Social Media 64

BirdEye

MARCH 1, 2024

Are you a multi-location business struggling with time zone headaches and frustrated customers? Maintaining efficiency in communication is a priority for any large-scale multi-location business. See Pricing FREE DEMO Why do you need business call forwarding? Because it directly influences the customer experience.

Customer Service 59

Customer Service Multi-Channel Call Recording System 59

BirdEye

FEBRUARY 27, 2024

billion dollars in 2023 as per their mid-year report. Additionally, the report shows that investment in car dealer advertising campaigns has steadily increased since 2020. You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations.

Advertising 64

Advertising Automotive Social Media Multi-Channel 64

Playvox

FEBRUARY 27, 2023

The end result is a true omni-channel and case-centric solution that puts customers first while also keeping agents front and center. With a 360 customer view, AI-driven forecasting and scheduling for digital channels. Playvox’s out-of-the-box reports let you run your support center more efficiently and cost effectively.

Omni-Channel 75

Omni-Channel Contact Center Management Multi-Channel 75

SurveySensum

NOVEMBER 1, 2023

SurveySensum SurveySensum ranks first on our list of SurveySparrow alternatives with its amazing survey features like unlimited free customizable surveys, multiple language support, multi-channel survey distribution, and industry-specific survey templates. It supports real-time analytics and reporting.

Tools 52

Tools Survey Multi-Channel Analytics 52

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Software Tools 52

BirdEye

MARCH 20, 2024

Our research also shows that 79% of multi-location businesses post social media content centrally and manage content creation, scheduling, and publishing from the corporate offices. Level up Instagram marketing for your multi-location businesses Create, schedule, publish, optimize, and engage from a single dashboard.

Engagement 64

Engagement Social Media Multi-Channel Video 64

BirdEye

OCTOBER 26, 2023

The panel discussion, hosted by Lauren Schwab, featured Nicole Woody, Owner and Founder of Orange Fish Consulting, and Zach Chambers, Channel Sales Director at Birdeye. So today, you’ll be hearing from Nicole Woody, owner of Orange Fish Consulting in long-term Birdeye Partner, and Zach Chambers, Birdeye’s Channel Sales Director.

Brands 116

Brands Multi-Channel Consulting Report 116

SurveySensum

OCTOBER 9, 2023

Creating and sharing NPS, CES, CSAT, and other surveys across various channels is effortless with SurveySensum. You can easily create and distribute surveys across various channels , reaching their target audience wherever they are. Enhance your Customer Experience – Request a Demo 2. You can see responses in real-time.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

SurveySparrow

DECEMBER 18, 2023

Here are some features that’ll make you feel secure: Multi-layered Access Control: Granting various access levels ensures that only authorized personnel can handle sensitive health data. Multi-Channel Distribution: Reach your audience wherever they are – via email, social media, or embedding surveys on your website.

Tools 52

Tools Survey Data Healthcare 52

BirdEye

DECEMBER 5, 2023

Local reputation marketing Local reputation marketing is a strategy that helps businesses maintain their local reputation by boosting positive reviews , testimonials, and positive customer feedback on marketing channels. Report them instantly to safeguard your online reputation. Watch the Free Demo Now.

Management 111

Management Social Media Multi-Channel Feedback 111

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. There are no channel limitations as you would encounter with Zendesk.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. Different marketing channels, like social media and email marketing, work differently on your target audience, depending on their preferences. But this knowledge does not come easy.

How To 111

How To Insurance Social Media Multi-Channel 111