ClientSuccess

DECEMBER 12, 2022

In today’s competitive customer success landscape, it is essential that CSMs are adequately and appropriately compensated for their work. When making a switch from one compensation plan to another for your Customer Success Managers (CSMs), it’s important to make the transition as smooth and considerate as possible.

Customer Success 87

Customer Success Tips Management Sales 87

ChurnZero

SEPTEMBER 28, 2021

A Net Promoter Score (NPS) ® is a value your company can use to measure customer satisfaction. It’s popular because it’s simple to calculate, easy to understand, and paints a clear picture of how your company is doing with its customers. The NPS value, however, doesn’t mean much on its own. External Benchmarks.

NPS 97

NPS Net Promoter Score Comparison Hotels 97

ChurnZero

AUGUST 25, 2021

Assessing customer satisfaction is crucial and has become an important part of driving growth for a variety of businesses. A Net Promoter Score (NPS) ® is one popular way of measuring customer satisfaction in a way that’s easy to understand. What is a Net Promoter Score (NPS)? How Do I Calculate My NPS?

NPS 98

NPS Net Promoter Score Customer Journeys Customer Satisfaction 98

ShepHyken

SEPTEMBER 25, 2023

Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Businesses should consider tipping practices’ impact on customer satisfaction and carefully evaluate when and how tipping should be implemented. ” “Be customer-centric.

Customer Satisfaction 80

Customer Satisfaction Tips Exceptional Customer Service Customer Centricity 80

SurveySensum

SEPTEMBER 6, 2023

This brings us to the biggest challenge in the brand advocacy process – to identify customers who can be potential brand ambassadors. To effectively identify and categorize your promoters, it’s essential to leverage NPS software. Identify Promoters with an Effective NPS Program with SurveySensum – Request a Demo 3.

NPS 52

NPS Brands Social Media Net Promoter Score 52

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? Thankfully, customer success operations has come to the rescue. The post 5 tips to supercharge your CS operations playbook appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Tips 83

Tips Net Promoter Score Metrics NPS 83

Experience Investigators by 360Connext

FEBRUARY 23, 2021

” of Customer Experience. Combine this with a customer experience champion program within your organization and watch culture really shift. 12 Tips to Help You Communicate About Customer Experience. Has your organization defined what customer experience means to you? Here are twelve ideas to get you started.

Communication 178

Communication Tips Customer Journeys Customer Experience 178

ClientSuccess

DECEMBER 5, 2022

What is a Customer Advisory Board (CAB)? A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. It helps drive better relationships between customers and the company, ensure customer satisfaction, and increase loyalty. Find customer champions.

Tips 87

Tips Customer Success eBook Meeting 87

Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. However, it’s important to understand that there’s more to an NPS campaign than the score itself. Don’t worry, though – we’ve got you covered with useful tips on how to analyze the survey data from your NPS campaigns.

NPS 80

NPS Analysis Report Net Promoter Score 80

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

Resources 111

Resources Customer Success eBook Multi-Channel 111

delighted

FEBRUARY 16, 2023

Customers have more options than ever, and a strong customer success program can make you stand out among competitors. Companies that consider the question “what is customer success?” – and work to anticipate and solve customer problems – will set themselves apart.

Customer Success 52

Customer Success Net Promoter Score Effort Score Self Service 52

ChurnZero

AUGUST 31, 2021

Focusing on customer success and the renewal proces s in tandem can help improve customer retention. Whether Customer Success or Sales Teams own the renewal process , it’s important to plan ahead for a jam-packed Q4. Once you’ve set your overall Q4 goals , it’s time to dive in and actually talk to your customers.

Customer Success 95

Customer Success Net Promoter Score Self Service Customer Retention 95

AskNicely

MARCH 30, 2017

In fact, wouldn’t it be even better if you had a way to figure out why customers are unhappy and therefore likely to leave? That’s where Net Promoter Score (NPS) surveys can come to the rescue. Using NPS surveys – you can achieve all of the above and more. How do you know if your customers are satisfied?

NPS 150

NPS Net Promoter Score Customer Satisfaction Survey 150

ChurnZero

AUGUST 25, 2021

Assessing customer satisfaction is crucial and has become an important part of driving growth for a variety of businesses. A Net Promoter Score (NPS) ® is one popular way of measuring customer satisfaction in a way that’s easy to understand. What is a Net Promoter Score (NPS)? How Do I Calculate My NPS?

NPS 52

NPS Net Promoter Score Customer Journeys Customer Satisfaction 52

ClientSuccess

NOVEMBER 2, 2022

Over the years, customer success manager roles have expanded to include many different responsibilities. Bridging the gap between customers and a product team is critical, from managing customer implementations to ongoing account maintenance. Keep tabs on customer satisfaction and account health. .

Customer Retention 70

Customer Retention Tips Effort Score Customer Satisfaction 70

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. Most common use cases to look for include: Following up on NPS or other survey responses. Run efficient risk escalation meetings .

Customer Success 85

Customer Success Tips CRM e-support 85

Retently

AUGUST 29, 2018

You’ve built a great product, perfected your customer acquisition process and even started to poll your clients to learn more about what they think of you. One of the biggest strengths of NPS® is that it’s an objective, quantifiable measure of how your customers view your product or service. Customer Service Tips.

Net Promoter Score 160

Net Promoter Score Tips Customer Service NPS 160

CSM Practice

MARCH 18, 2019

There has been a considerable rise in the volume of Customer Success Manager jobs in the marketplace, CSM’s are becoming an integral part of extraordinary client experience. I would like to share some very practical tactics that most of my clients use to hire an efficient customer success manager that can do the job.

Customer Success 49

Customer Success Tips Management Customers 49

ChurnZero

NOVEMBER 6, 2020

As you stand up your Net Promoter Score ® (NPS) program and responses start flowing in, it can be exciting to read the feedback and calculate your NPS score. But what does that NPS number really mean? You can read the details of that study on Delighted’s NPS Benchmarking page and compare your score! External Benchmarks.

NPS 58

NPS Net Promoter Score How To Comparison 58

ChurnZero

SEPTEMBER 8, 2022

This is a guest post by Sara Barnes , vice president of Customer Success at Skilljar. Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. In fact, customer education helps scale Customer Success , as the company scales business. .

Customer Success 98

Customer Success Training Customer Satisfaction Customer Retention 98

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. For example, you can: Extend premium upgrade offers to freemium customers.

Customer Engagement 96

Customer Engagement Engagement Tips Strategy 96

ClientSuccess

SEPTEMBER 3, 2020

In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? Compensation Plans for Customer Success Managers (CSMs). Download Customer Success Compensation Models Image.

Customer Success 111

Customer Success Management NPS Sales 111

ChurnZero

FEBRUARY 1, 2022

Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. When you pursue product-led growth from a Customer Success angle, you’re even more likely to build up that customer loyalty.

Customer Success 98

Customer Success Net Promoter Score Metrics Strategy 98

SurveySparrow

MAY 30, 2023

Why measuring the success of a ticket management system is important? 5 Key metrics to consider in measuring the success of a ticket management system 10 tips to consider while measuring the success of a ticket management system How can SurveySparrow help you out here? NPS Survey Template} #4.

System 52

System Measurement Tips Self Service 52

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

ChurnZero

DECEMBER 9, 2021

Is your Customer Success team getting the most out of your Net Promoter Score® (NPS) responses? No matter how rich your customer feedback is, it’s worthless if not applied. You might think it’s all about the NPS “ask,” but responding to your customers’ NPS results is just as important. We use NPS.

Net Promoter Score 52

Net Promoter Score NPS Survey Customer Success 52

ChurnZero

SEPTEMBER 8, 2020

Since you might not have gotten the chance to carve out two full days from your schedule to listen in on the sessions, here’s our recap of the top ten Customer Success takeaways from the event. . . Use Net Promote Score® (NPS) responses as a trigger for Customer Success processes. Talk to more customers.

Net Promoter Score 90

Net Promoter Score Customer Success Conference NPS 90

Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

Customer Success 79

Customer Success Customer Journeys Guidelines Customers 79

ChurnZero

SEPTEMBER 10, 2021

We’ve found that, when looking to build a strong team of Customer Success Managers (CSMs), an incentive compensation plan , otherwise called a variable compensation plan , produces the best results. This can be measured by how much they sell, the success of their team, or the success of the organization as a whole.

Customer Success 97

Customer Success Metrics Measurement Guidelines 97

Wootric

SEPTEMBER 6, 2018

While Customer Success may be a newer function than sales, it’s only growing in popularity. For those who don’t know what Customer Success is, it is the way businesses ensure customers are using their product or service to achieve their desired outcome. Look to the Halo Effect to Eliminate Natural Biases.

Customer Success 69

Customer Success Tips Comparison Social Media 69

SurveySparrow

JUNE 15, 2021

Are you curious about what NPS survey questions you can ask your customers? Need some ideas or templates to write your own NPS questions? An NPS survey is one of the best ways to measure your customers’ loyalty and satisfaction. In this article, we’ve put together a massive list of NPS survey question examples.

NPS 52

NPS Survey Measurement Case Study 52

ChurnZero

AUGUST 31, 2021

Focusing on customer success and the renewal proces s in tandem can help improve customer retention. Whether Customer Success or Sales Teams own the renewal process , it’s important to plan ahead for a jam-packed Q4. Once you’ve set your overall Q4 goals , it’s time to dive in and actually talk to your customers.

Customer Success 52

Customer Success Net Promoter Score Self Service Customer Retention 52

Education Services Group

JUNE 9, 2022

Recently, I was in a very intense game of Topgolf with two of my friends and colleagues, Sheik Ayube and Peter Armaly (VPs of Business Development and Customer Success, respectively, here at ESG). When it comes to Customer Success and forecasting, there are three big picture principles that we must get right.

Customer Success 52

Customer Success Sales Customers Financial 52

AskNicely

NOVEMBER 9, 2018

After two successful runs in Portland (with a combined event NPS of 66.7!) Brandon Chase, Director of Customer Success, Baker Technologies. Scott Fehr, Customer Success Leader. Leah Chaney, VP of Customer Success, AskNicely. Free NPS Masterclass. View details and register here!

Net Promoter Score 150

Net Promoter Score NPS Tips Video 150

CustomerSuccessBox

OCTOBER 19, 2021

Your goal as a business is to reduce churn, increase customer retention, product adoption, and aim for customer success. The underlying theme for all of these is customer education. Research by TSIA shows that customer education can immensely enhance your retention. Bonus Tip: What is NPS, CSAT, CES?

Consulting 52

Consulting Customer Success Net Promoter Score Management 52

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer Success 72

Customer Success How To Net Promoter Score Financial 72

ChurnZero

JUNE 12, 2020

Following the trajectory of these more established functions, the next natural progression in Customer Success’ evolution is specialization. As Customer Success teams continue to mature, and their need to scale and automate grows , having their own operations roles will become evermore essential and prevalent.

Customer Success 80

Customer Success Effort Score Metrics Leadership 80