AskNicely

JANUARY 29, 2018

What do crime fighting, SaaS technology, real-time customer feedback and New Zealand all have in common? Batterbury expands, “Many police forces have legacy systems that were developed in the 80s — black screens, green text, etc.”. Like any up-and-coming SaaS startup, rapid growth is a big part of Auror’s roadmap to success.

NPS 150

NPS Net Promoter Score Roadmap Retail 150

SurveySensum

NOVEMBER 22, 2021

Closed-loop Feedback: A Comprehensive Guide. What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop. Why is the Inner Customer Feedback Loop important? . Outer Customer Feedback Loop .

Feedback 52

Feedback B2C B2B Touchpoint 52

Wootric

AUGUST 10, 2018

Wouldn’t it be great to get customer feedback before there are even customers so you know what new features and products to prioritize? But on brand new features and products that aren’t launched, knowing that customers want and need most is educated guesswork. And it’s possible.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

SmartKarrot

MAY 23, 2023

Role: Customer Success Manager Location: Melville, NY, United States (Remote) Organization: Get It Recruit – Marketing As a Customer Success Manager, you’ll learn everything there is to know about the MyAdvice suite of digital marketing products and services.

Customer Success 19

Customer Success Roadmap ROI Customers 19

ChurnZero

JUNE 10, 2022

Implementing a Customer Success platform is a momentous occasion—the mark of a new beginning and growth. SaaS product teams often plan their roadmaps at least a year in advance. Be open and give honest feedback. But it can also be an intimidating undertaking, especially for first-time buyers.

Software 52

Software Customer Success How To CRM 52

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Capacity, etc.).

Customer Success 19

Customer Success Leadership Hotels Roadmap 19

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 111

B2B Customer Experience B2C Net Promoter Score 111

GetFeedback

FEBRUARY 17, 2020

On the rating system, users who select 9 or 10 on the survey are Promoters, as shown in green. This is critical because it connects your customer feedback with customer data so you have a holistic view of the customer experience. . The final score can range anywhere from -100 to 100. Act (take intelligent action).

NPS 195

NPS Measurement Loyalty Net Promoter Score 195

SmartKarrot

OCTOBER 31, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Provide customer onboarding and monitor for effectiveness.

Customer Success 19

Customer Success Roadmap Knowledge Base Customer Satisfaction 19

SmartKarrot

JUNE 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of options in the future. As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects.

Customer Success 19

Customer Success Return on Investment Roadmap Measurement 19

SmartKarrot

DECEMBER 14, 2022

Role: Director of Customer Success Location: Remote, United States Organization: AffinityX As a Director of Customer Success, you will achieve channel partner support objectives by contributing information and recommendations to media plans and reviews. Defines processes for customer success set objectives (OKRs).

Customer Success 19

Customer Success Roadmap Groups Customers 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets.

Customer Success 19

Customer Success Roadmap Touchpoint Customers 19

Customer Bliss

AUGUST 15, 2019

He shares that he created a process for himself to assess situations by bucketing things into the following categories: product, people, and systems and process. Analyze the product : Lee knew they had a good product, but he also needed a better understanding of customer issues and what could be improved.

Customer Experience 114

Customer Experience B2B Roadmap Metrics 114

Gainsight

JULY 27, 2022

On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. Indeed, the whole system around you—the team playbook, the tacit guidance from your boss, even the way you’re promoted—is set up to reward achieving scale. Instead, treat feedback for what it is: a gift.

Roadmap 59

Roadmap Government System User Experience 59

SmartKarrot

NOVEMBER 28, 2022

Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Apply here: [link]. Produce monthly reports.

Customer Success 19

Customer Success Case Study Roadmap Policies 19

CustomerSuccessBox

JUNE 28, 2022

Hey, but I’m a Customer Success Manager (CSM), not a scientist. Well, let me tell you that when you’re making a decision that requires a change, it’s always better to have a technique or a system in place. For example, as a CSM, you want to know how your recently onboarded customer feels about their onboarding experience.

Analysis 52

Analysis Effort Score Roadmap Customer Success 52

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Roadmap Customers Feedback 19

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map.

Customer Success 19

Customer Success Customer Journeys Roadmap Leadership 19

SmartKarrot

NOVEMBER 7, 2022

Role: Associate Director, Customer Success Location: Greater Boston, United States (On-site) Organization: Saama As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements.

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Making customers happy is no longer good enough. . . The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

CSM Practice

JANUARY 1, 2017

In the technology industry, customer success management is developing into a vital department. Setting up a customer program involves ensuring the success of your customers and, thereby, keeping them as customers for the long term. This group of people is called Customer Success.

Customer Success 58

Customer Success Metrics e-support Customers 58

Amity

APRIL 21, 2017

When it comes to managing relationships with your customers, the old axiom holds true: “Change is the only constant.” ” Because you know things will change - both positively and negatively - in your relationships with your customers, your customer success teams need to be proactive in managing the relationship.

Customer Success 72

Customer Success Guidelines Roadmap Meeting 72

SmartKarrot

APRIL 7, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Role: Senior Director, Customer Success.

Customer Success 19

Customer Success Self Service Roadmap Knowledge Base 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Roadmap Culture Customers 19

SmartKarrot

OCTOBER 19, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Tread As a Head of Customer Success, you will be leading a team of Customer Success individuals. Setting Customer Success strategy and defining OKRs. Representing the voice of the customer in all of the interactions.

Customer Success 19

Customer Success Roadmap Banking Training 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Proactively manage customer health and engagement to mitigate business risk.

Customer Success 19

Customer Success Roadmap Conference Customer Centricity 19

SmartKarrot

SEPTEMBER 28, 2022

Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. Manage resources to eliminate unnecessary interaction.

Customer Success 19

Customer Success Roadmap ROI Customers 19

SmartKarrot

JANUARY 25, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Dover As a Director of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Customer Success Managers.

Customer Success 19

Customer Success Roadmap Customers CRM 19

SmartKarrot

MAY 18, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Hire, develop and retain a team of high-performing Customer Success Managers.

Customer Success 19

Customer Success Roadmap Customers CRM 19

SmartKarrot

AUGUST 26, 2022

Role: Director of Customer Success Location: Remote, United States Organization: FinditParts As a Director of Customer Success, you will manage Contact Center Operations to deliver a great customer experience, meeting or exceeding all revenue goals, KPIs, and SLAs. Implementing customer change programmes.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Retail Case Study Roadmap 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Contribute to Customer Success playbooks and resources.

Customer Success 19

Customer Success Roadmap Customers Feedback 19

SmartKarrot

APRIL 14, 2022

Role: Vice President of Customer Success Location: Atlanta, GA, US Organization: TechBridge, Inc. As a Vice President of Customer Success, you will deliver transformational leadership across all TechBridge products, platforms, and services to ensure that current operational technology and processes serve the customer’s best interests.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Capacity, etc.).

Customer Success 15

Customer Success Leadership Hotels Roadmap 15

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Define segmentation of Member base and varying strategies to help each of them achieve success.

Customer Success 19

Customer Success Leadership Roadmap Customers 19

Gainsight

DECEMBER 27, 2019

With perfectly-timed and curated in-app engagements, your customers will soon find your product an essential part of their everyday workflow.”. Is Customer Feedback Really Making It to Your Product Roadmap? It’s easy for valuable feedback to get lost on its way from the customer to your product team.

Roadmap 97

Roadmap Metrics Feedback Conference 97

SmartKarrot

DECEMBER 15, 2021

Own the execution and performance of the Customer Success organization. Use data (KPIs, customer outcomes, etc.) Bring new and impactful ideas and best practices to the Customer Success organization. Advocate for the customer to internal stakeholders. to set team expectations and manage against such goals.

Customer Success 19

Customer Success Roadmap Customers Feedback 19