Totango
APRIL 4, 2024
If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.
Education Services Group
MAY 26, 2021
Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch.
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Gainsight
FEBRUARY 29, 2024
Partner Success has been long talked about in Customer Success programs, but it’s had limitations in practice due to technology constraints like data security requirements and lack of Customer Success capabilities among partners. The average customer maintains seven trusted partnerships according to McBain.
ChurnZero
APRIL 18, 2024
Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Resources to dig deeper: 5 Tips to Simplify Your Customer Journey Map.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them. For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention.
Totango
AUGUST 8, 2021
Driving software adoption through customer success in the 2020s is a precision business. We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. Build a Customer Community.
PK
MAY 13, 2020
Customer lifetime value, retention, net-promoter, and cross-sell/upsell are all directly related to the customer’s success with your solution. If you missed the webinar or would like to see it again, you can watch a full recording below. Download our six research toolsets to build a better customer connection.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth. How to effectively engage and optimize your customer experience.
Speaker: Dennis Snow, President, Snow & Associates
Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. In this webinar, you will learn to: Build a customer-centric culture.
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