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“Next!” Top 5 Tips to Reduce Customer Service Wait Time

Comm100

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait times are unacceptable. On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration.

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5 Ways to Reduce Holiday Lines and Customer Wait Time

Comm100

You’ve probably noticed that customers hate waiting, whether it’s in person, online or on the phone. 41% of shoppers have abandoned a purchase due to long wait times, and 86% avoid shops if they perceive the queue to be too long. But during the holiday season, an increase in wait time may be hard to avoid.

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Comm100 Releases Annual Live Chat Performance Benchmarks for 2024

Comm100

Live Chat Benchmark Report 2024 Discover the latest live chat performance benchmarks to understand how well your team is performing compared to the competition Download the data Report Here are some of the key takeaways from the report. Download all the data for free in the link above.

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The Role of Automation Technology in Customer Service

Interactions

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. IVAs offer even more sophisticated levels of customer service, including proactively anticipating needs and making recommendations.

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Crash and Churn: survey reveals the customer service fails that cause attrition

TechSee

The days of long-term customer brand loyalty to brands are over. Today, consumer stickiness is far more dependent upon people’s specific experiences and the level of service they receive. It’s interesting to note that 62% of these customers canceled after an ongoing negative experience, while only 19% left after a one-time crisis.

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Cost of Living Crisis Ignites Demand for Better Customer Service

CSM Magazine

In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service.

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Research: How the Retail Customer Service Landscape Has Shifted

Kustomer

Customers no longer see relationships with retailers as transactional — they see brands as an extension of their identity. That’s why delivering an exceptional customer experience, and building relationships with consumers, is imperative for business success. Download the full report here. The Online Retail Opportunity.

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