ShepHyken

JANUARY 14, 2024

But these situations aren’t unique to the holiday season, and now that the new year is in full swing, businesses can step back and reflect on customer service lessons they can take with them throughout the rest of the year. By creating better experiences and providing better service—and here are some ways to do it.

Customer Service 55

Customer Service Retail Consumers Metrics 55

ShepHyken

JULY 31, 2023

Top 22 Benefits of Chatbots for Businesses and Customers by Gianna Maderis (Zendesk) According to the Zendesk Customer Experience Trends Report 2023, 72 percent of business leaders said expanding AI and chatbots across the customer experience is their priority over the next 12 months. That’s a great start.

Customer Service 62

Customer Service Chatbots Customer Centricity Loyalty 62

ShepHyken

AUGUST 6, 2023

It involves nurturing positive relationships with customers to encourage repeat purchases, foster brand advocacy, and reduce customer churn. My Comment: I admit to geeking out over stats and finding in survey reports, and here you’ll find an extensive list of customer retention-related stats. in 2022 and 5.4%

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

FEBRUARY 25, 2024

I love the first topic, which is how customers have been frustrated with getting caught in the phone menu. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

ShepHyken

SEPTEMBER 4, 2023

Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp? Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

FEBRUARY 18, 2024

Customer Loyalty Tied to Consistent Customer Service by Retail Customer Experience (Retail Customer Experience) Most consumers, three out of four, are more loyal to stores that show consistent customer service and experiences and nearly two-thirds of consumers belong to between one and five loyalty programs.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

ShepHyken

JANUARY 28, 2024

Alexander Group releases Customer Experience Research by Businesswire (MarTech Cube) Alexander Group, the leading revenue growth consultancy to Global 2000 companies, today unveiled the results of its new Customer Experience Research report. Connect with Shep on LinkedIn.

Customer Service 65

Customer Service Customer Journeys Trends Study 65

ShepHyken

OCTOBER 9, 2023

Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! 20 Stats On Why Customer Service Has Never Mattered More by Blake Morgan (Forbes) Customer Service Week runs from October 2-6 this year. Connect with Shep on LinkedIn.

Customer Service 62

Customer Service Airlines Consumers Video 62

ShepHyken

SEPTEMBER 10, 2023

My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience. These three game-changers are generative artificial intelligence, conversational user interfaces, and digital customer service. Connect with Shep on LinkedIn.

Customer Service 78

Customer Service Loyalty Programs Retail Loyalty 78

ShepHyken

JULY 17, 2023

to get this 44-page report, but it’s worth doing so if the topic is important to you. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. You’ll have to share your information (name, email, company, etc.)

Customer Service 62

Customer Service Chatbots Retail Customer Satisfaction 62

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. This raises a different and more important question for senior leaders: Do you seek to achieve service improvement in specific departments of the organization?

Training 61

Training Culture Leadership Tools 61

Comm100

NOVEMBER 3, 2017

Another training option is in-person social media workshops and training activities. Here are some social media training activities and exercises that we have compiled to help you train your team: Group Introduction Activity. Service First. One company that knows the importance of happy customers is Disney.

Social Media 112

Social Media Course Training Marketing 112

Myra Golden

NOVEMBER 14, 2017

Share 4-minutes of my Telephone Skills eLearning with your employees using my video, “How to Acknowledge Customer Concern,” and then sign your team up for the full training suite. Walmart called Myra’s eLearning “ the gold standard ” and John Hancock said , “ The first thing that struck us was how engaging each module was….you

How To 51

How To Airlines Training Course 51

Myra Golden

SEPTEMBER 1, 2016

Making these mistakes destroys any chance for rapport, sets the customer up to expect to have a bad experience and increases the chance that the customer would give you a bad review or survey report. In my customer service training workshops, when we focus on telephone soft skills, I tell my clients to always use a lead-in.

Customer Service Training 45

Customer Service Training Training Connections How To 45

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Special Reports. Give customers one-on-one attention. Special workshops and events. White Papers. Newsletters.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Myra Golden

SEPTEMBER 1, 2016

Making these mistakes destroys any chance for rapport, sets the customer up to expect to have a bad experience and increases the chance that the customer would give you a bad review or survey report. You can use this train your staff on speaking in complete sentences. The employee did not speak in complete sentences.

Training 45

Training Customer Service Training Video How To 45

ShepHyken

JULY 24, 2023

Here are a few ways Shippo’s report notes that policies are changing. My Comment: One way to make customers love doing business with you is to be easy and convenient. Our customer service research finds that 53% of American consumers will pay more for a convenient experience. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Effort Score Retail B2B 12

ShepHyken

MAY 8, 2023

Anytime you can create an accurate, personalized experience, whether it’s fueled by AI or any other way you track a customer’s history (purchase and behaviors), you are deepening the relationship and, as the title of this article suggests, transforming the customer experience. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JULY 8, 2019

My Comment: One of the largest, if not the largest, gathering of customer care professionals happened just over a week ago in Las Vegas. CCW (Customer Contact Week) included thought-provoking general sessions, tactical “how to” workshops, a tradeshow showcasing the latest and greatest in the industry and more. Scary, right?

Customer Service 114

Customer Service Social Media Customer Experience Professionals Customer Care 114