ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. And if you want to earn your customers’ trust, give them a consistently good customer experience. This compilation of nine best practices for managing unhappy customers comes from the Rolling Stone Culture Council.

Customer Service 57

Customer Service Retail Consumers Metrics 57

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. And if you want to earn your customers’ trust, give them a consistently good customer experience. This compilation of nine best practices for managing unhappy customers comes from the Rolling Stone Culture Council.

Customer Service 55

Customer Service Retail Consumers Metrics 55

ShepHyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. What Can Disneyland Teach Us about the Customer Journey? The research evaluates The Alexander Group Customer Experience Index (CXI) of over 160 organizations across seven industries. Find out what we had to say!

Customer Service 66

Customer Service Customer Journeys Trends Study 66

ShepHyken

NOVEMBER 13, 2023

Each week, I read many customer service and customer experience articles from various resources. Surgeon General report. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Here are my top five picks from last week.

eBook 57

eBook Customer Service Tips Survey 57

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition. Here are my top five picks from last week. The future is happening today!)

Customer Service 79

Customer Service Loyalty Programs Retail Loyalty 79

ShepHyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

JULY 31, 2023

Each week, I read many customer service and customer experience articles from various resources. Bots and chatbots have been around for decades—but with the recent advancements in AI, the benefits of AI chatbots have become more apparent to businesses and customers alike. Here are my top five picks from last week.

Customer Service 62

Customer Service Chatbots Customer Centricity Loyalty 62

ShepHyken

OCTOBER 9, 2023

Each week, I read many customer service and customer experience articles from various resources. Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! BONUS Last week was Customer Service Week, and last Tuesday was CX Day.

Customer Service 62

Customer Service Airlines Consumers Video 62

ShepHyken

JULY 17, 2023

Each week, I read many customer service and customer experience articles from various resources. 5 Factors That Make for a Great Employee Experience by Tiffani Bova (Harvard Business Review) Decades of business strategy have urged leaders to concentrate the bulk of their business efforts on the customer experience.

Customer Service 62

Customer Service Chatbots Retail Customer Satisfaction 62

ShepHyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are a few ways Shippo’s report notes that policies are changing. My Comment: One way to make customers love doing business with you is to be easy and convenient. Here are my top five picks from last week.

Customer Service 12

Customer Service Effort Score Retail B2B 12

ShepHyken

MAY 8, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty and Loyalty Programs- How it Helps a Business? And those good customer experiences lead to more sales and more profits for your company. Here are my top five picks from last week.

Customer Service 12

Customer Service Loyalty Programs Loyalty Tips 12

Comm100

NOVEMBER 3, 2017

The truth is that you can’t successfully apply a blanket social media training approach to everyone who will be participating in your social media strategy – the ideal team is going to have participants from many departments involved, fulfilling different functions. Training should also cover social media best and worst practices.

Social Media 115

Social Media Course Training Marketing 115

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. This raises a different and more important question for senior leaders: Do you seek to achieve service improvement in specific departments of the organization?

Training 61

Training Culture Leadership Tools 61

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Special Reports. Give customers one-on-one attention. Make customer service channels easy to reach and use.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Myra Golden

NOVEMBER 14, 2017

Share 4-minutes of my Telephone Skills eLearning with your employees using my video, “How to Acknowledge Customer Concern,” and then sign your team up for the full training suite. Walmart called Myra’s eLearning “ the gold standard ” and John Hancock said , “ The first thing that struck us was how engaging each module was….you

How To 51

How To Airlines Training Course 51

Myra Golden

SEPTEMBER 1, 2016

The employee I spoke with made the two biggest mistakes customer service employees can make in the beginning of a call with a patient – or “would-be” patient. In my customer service training workshops, when we focus on telephone soft skills, I tell my clients to always use a lead-in.

Customer Service Training 45

Customer Service Training Training Connections How To 45

Myra Golden

SEPTEMBER 1, 2016

The employee I spoke with made the two biggest mistakes customer service employees can make in the beginning of a call with a patient – or “would-be” patient. You can use this train your staff on speaking in complete sentences. The employee did not speak in complete sentences. She did not use a “lead-in.”.

Training 45

Training Customer Service Training Video How To 45

ShepHyken

JULY 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. 10 Best Things about Customer Contact Week 2019!

Customer Service 115

Customer Service Social Media Customer Experience Professionals Customer Care 115