Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Videos discussing key points from Myra’s Verbal Aikido training workshop .

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.

How To 40

How To Customer Service Training Video Training 40

ShepHyken

SEPTEMBER 4, 2023

Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc. Magazine) Customer retention is a crucial aspect of any successful business. It can lead to increased customer loyalty, repeat business and, ultimately, higher profits.

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Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. How to Avoid Your Cx Initiatives from Being Another Flavor of the Month by Nicole Paul (John DiJulius) You’ve spent months executing a new initiative to help streamline things for your team. Does no one want to see change?

Customer Service 60

Customer Service Loyalty Programs Loyalty Customer Service Training 60

ShepHyken

MARCH 21, 2022

And right up there with that power is when customers create content (written and video) for the world to see. The Five Cs of Customer Service by Call Centre Helper Magazine. Call Centre Helper Magazine) If you are looking for contented customers, then there are five key areas that you need to address.

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

ShepHyken

AUGUST 28, 2023

This is a very robust article all about taking advantage of the gift of customer feedback. Two Elements of Successful Branding You Don’t Want to Overlook by Jacob Goldberg (The CEO Magazine Global) Branding and marketing have changed in recent years. Gone are the days when they merely revolved around flashy logos and catchy jingles.

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Customer Service Customer Journeys Customer Satisfaction Social Media 62

CSM Magazine

AUGUST 29, 2022

That’s why it’s essential to ensure that you’re always giving your customers the best possible experience. Here are a few tips on how to improve customer service as a jewelry store owner: Train Your Employees. This one is a no-brainer.

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Customer Service How To CRM Tips 52

ShepHyken

MAY 6, 2019

Lists are usually about “how to’s.” ” Well, here is a list to remind us of some of the basic tactics in customer service. If you want loyal customers, here are some reminders (seven of them) about how to go about it. My Comment: The subscription model is important to virtually any business.

Customer Service 115

Customer Service Loyalty Customer Centricity Customer Service Training 115

ShepHyken

JUNE 14, 2021

This article looks at some reason why with some technical “how to.” Personalization may not quite be table stakes for a good customer experience, but it’s a definite differentiator. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Forget Brand Loyalty.

Customer Service 95

Customer Service Retail Loyalty Study 95

ShepHyken

NOVEMBER 29, 2021

Magazine) Employee turnover is always a stressful situation. HelpSquad) The important task for businesses is to retain their customers as much as possible. And we asked some experts to share their best tips on how to gain customer loyalty. Here are five strategies that can help avoid losing loyal customers.

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Customer Service Chatbots Retail B2C 85

ShepHyken

DECEMBER 20, 2021

Proactive customer engagement from the contact center will turn reactive customer support agents into brand ambassadors. Customer Experience by Tyler Gallagher. Authority Magazine) As part of my series about the five things a business should do to create a Wow! customer experience, I had the pleasure of interviewing A.J.

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Customer Service Hospitality Contact Center Loyalty 70

ShepHyken

NOVEMBER 15, 2021

Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. This is the way. Follow on Twitter: @Hyken.

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Customer Service Metrics Social Media Retail 73

ShepHyken

NOVEMBER 1, 2020

It is the scary reality of what happens when you don’t properly manage your customer service reps – and how to right what is wrong. Poor training and abusive customers – both very scary when mismanaged – are just two of the five topics covered in this short article. Follow on Twitter: @Hyken.

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Customer Service Self Service Tips Guidelines 105

ShepHyken

NOVEMBER 22, 2021

If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Retail Competitive Advantage Tips 85

ShepHyken

DECEMBER 27, 2021

My Comment: I’m often asked about how to handle negative online reviews. This article makes the case that winning your customers back is also less expensive. Embrace Customer Complaints To Up Your Customer Experience to Excellent by Ken Sterling. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10

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Customer Service Tips Fashion Call Center 73

CSM Magazine

MARCH 4, 2020

If you don’t have a clear definition of what good customer service is, then you’re going to find it very difficult to communicate with your team. Not everyone who applies to work for your business will have previous experience in delivering customer service. Regularly Evaluate Customer Service.

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Leadership Customer Service Strategy How To 59

ShepHyken

DECEMBER 13, 2021

This article gives us a glimpse into the benefits of AI as it applies to customer service. Seth Godin Reveals the 1 Truth About Customer Service Most Companies Just Don’t Understand by Jeff Steen. It’s about getting “service” right. Respond to customers faster. Here’s the first one.

Customer Service 78

Customer Service Social Media Call Center Retail 78

ShepHyken

APRIL 25, 2022

So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both. Consider these top 10 signs your brand’s loyalty program needs revision—plus some ideas about how to get it done. Magazine) What makes a brand essential?

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

OCTOBER 26, 2020

For those solely focused on customer service and experience, pay attention to the comments about AI, chatbots and virtual assistants. The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi. Make every customer feel like a VIP (Very Important Person).

Customer Service 89

Customer Service Contact Center Customer Centricity B2B 89

ShepHyken

FEBRUARY 25, 2019

Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. My Comment: If you can’t create trust between your company and your customer, you are destined for failure. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

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Customer Service Guest Experience B2B B2C 88

CSM Magazine

APRIL 25, 2022

When you know how to recognize signs of deteriorating mental health in your employees, you will better understand how to help them, which will cause employees to be more open about their mental health. Industry Training. Another way to improve your customer service management style is to get industry-specific training.

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Training Customer Service Management Customer Service Training 97

ShepHyken

MAY 7, 2018

Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.

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Customer Service Policies Retail Case Study 79

ShepHyken

JULY 25, 2023

Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario. Connect with Shep on LinkedIn.

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Customer Service Training Training Customer Service Software 23

CSM Magazine

JANUARY 24, 2019

Repeating your customer’s last three words de-escalates things because you’re acknowledging the customer’s situation and giving them a chance to provide you with the details they’re anxious to share — the acknowledgment + detail sharing work to get people to calm down without even realizing what’s happening. Pause For a Beat.

Hotels 68

Hotels How To Customer Service Training Training 68

CSM Magazine

FEBRUARY 12, 2020

Customers can go to various businesses, including online, to buy the same items you sell. If your company provides a better customer experience, consumers will stay. Customer service training is as crucial as learning job requirements and product information. Inspire Employees to Improve the Customer Experience.

Customer Experience 52

Customer Experience How To Call Recording Poor Customer Service 52

ShepHyken

MAY 15, 2017

And, to celebrate the occasion, here is an excellent article from D Magazine that takes us through some of the Southwest history. There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. . How to Be 2 Steps Ahead in Anticipating Your Customer Needs by Adam Rogers.

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Customer Service Airlines eBook Loyalty 69

ShepHyken

JULY 11, 2022

3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. A good first impression is a good place to start, and the author shares how to take that first impression to the next level.

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Customer Service Average Handle Time Metrics Social Media 24

CSM Magazine

JUNE 8, 2023

I keep wondering if customers have given up on demanding better service or if this is the new normal in customer service. Most owners of businesses believe they already have great service. I went to a retailer last week that services swimming pool cleaners.

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Customer Service Customer Service Training Communication Customers 105

Customer Guru

APRIL 10, 2018

He has also launched his personal portal www.delightingcustomers.com with the sole objective of helping organizations develop their business with the philosophy of ‘Sales Heaps but Service Reaps’. He has to his credit over 90 articles on customer service released to various local dailies and magazines in the UAE.

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Consulting Customer Service Customer Centricity Travel 110

Customers That Stick

JANUARY 22, 2015

This “extra” information will help you know your customers in a more personal way. What unique piece of information would heighten your customers’ experiences with your company? How to Make Your Customer Information Form Rock. Just a little something extra that will make the customer take note.

Customer Service Training 60

Customer Service Training Training Tips Fashion 60

ShepHyken

APRIL 10, 2023

In the customer service/support world, many agents deal with angry customers and negative situations all day. This article includes ways to spot customer service burnout, how to avoid it from happening on your team, and more. Not everyone has the personality to deal with this long-term.

Customer Service 12

Customer Service Employee Experience Social Media Loyalty 12

ShepHyken

SEPTEMBER 12, 2022

Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. My Comment: Zappos is one of the iconic customer service brands, known for delighting customers with a level of WOW customer service. How do they do it?

Customer Service 14

Customer Service Social Media Loyalty Customer Service Training 14

ShepHyken

AUGUST 8, 2022

The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefront. Here are my top five picks from last week.

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Customer Service Culture Customer Retention Video 23

ShepHyken

AUGUST 20, 2018

I’ve spent my professional career teaching companies and individuals how to provide amazing customer service and a customer experience (CX) that would keep customers coming back and help their businesses to grow and thrive. But today, customers expect more. How can you do that? I can teach you.

Self Service 81

Self Service Industry Banking Video 81

CSM Magazine

MARCH 4, 2022

Customer Service Training. Customer service training is vital if you want to keep your customers happy and coming back for more. The training needs to be given to every member of staff so that they all know how to treat their school customers well. Be responsive.

Tips 52

Tips Customer Service Handbook Customer Service Training 52

ShepHyken

SEPTEMBER 6, 2021

The idea behind the article is to “delight” the customer, rather than to just serve them. A Customer Discovered Their $350 Lego Set was Missing Pieces. Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. The Company’s Response Was Brilliant by Jason Aten.

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Customer Service Effort Score Net Promoter Score Contact Center 26

ShepHyken

JULY 3, 2023

Not all customers are the same, therefore, they shouldn’t be treated as such. If you’re new to creating customer personas, this article includes several ideas and tactics on how to take advantage of this powerful marketing and CX strategy. The unequivocal leader in this domain, for already well over a century, is Nordstrom.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12