29 Customer Service Training and Coaching Tips

StellaService

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver.

Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy

ShepHyken

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken.

Creating Customer Service Training Videos to Onboard New Recruits

Kayako

The dead zone —this was how Gary, my team lead and Kayako’s Support Manager, described the first few hours of my shift. I still managed to deliver work under these circumstances, so I felt sure I could easily adopt to a larger and more diverse environment as that of Kayako’s.

The need for excellent customer service training

Peter Lavers

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now!

Implementing a Robust Customer Service Training Program

CSM Magazine

Delivering a great customer experience is of utmost importance to any business, small or large, as it affects the profit margins and the company’s goodwill significantly. Customer Service Training. How to Improve Customer Service Training.

29 Customer Service Training and Coaching Tips

StellaService

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. Coaching Customer Service Agents for Individual Growth. “A

The Critical Role Of Customer Service Training In Successful Customer Engagement

Magellan Solutions

To develop a strong and lasting relationship with customers, you must first strengthen the camaraderie within your organization. To keep the customers satisfied, you must first create a great corporate culture. Start with the basics — customer service training.

Brooklinen’s Winning Formula for Customer Service Training and Performance Management

StellaService

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust.

Guest Blog: How to Build a Comprehensive Onboarding Module for Customer Service Training

ShepHyken

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. Customer service is one of the primary drivers of growth in many organizations.

How to Pick the Right Customer Service Training Software

CSM Magazine

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution.

Creating the Perfect Customer Service Training Plan

LiveChat

The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. High turnover rates mean that you need to train more and more people each month.

10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!

Comm100

Contact center management is a difficult job. Many management mistakes come about from an effort to do the right thing and with the right intentions , but they either were not carried through correctly, or they were incorrectly implemented right from the beginning. Feedback.

How to Improve Your CX Function Through Coaching

Comm100

Many companies have now started to realize that excellent customer service is essential to the success of the business. The question though, is how you go about training your teams to achieve those goals. Embrace Training. Training cannot be a one-off exercise.

How To 174

Customer Engagement With A Human Touch Is A Powerful Thing

Integrity Solutions

When call center and customer service teams are trained to recite from a script, they spend more time talking about products than listening for cues, asking the right questions and creating true customer engagement.

Three Low Cost Ways to Improve Customer Service

Bill Quiseng

Recently in a LinkedIn group, one of the members asked the following question: “The global economy is slowing down, but you’ve been asked to do the impossible: Control costs AND improve customer service experience. Create a Customer Satisfaction Investigation (CSI) team.

Baby Boomers, Millennials and More: Here’s How to Manage a Multigenerational Workforce

Comm100

And managing these teams can be a very rewarding experience. Use the following tips for managing multigenerational teams to help you harness the best of these powerful generations. Traditionalists prefer managers that are direct and specific in their instructions and expectations.

Make ’Em Say Wow: Tips for Building a Strong Service Team—Part Two

Up Your Service

In Part One , I explained how you can make it easier for your employees to provide great service to your customers or clients. But delivering great service is only half the battle. You acknowledge service achievements. Don’t overcomplicate service.

Tips 75

15 Ideas for Halloween Office Party Games and Activities to Booooost Your Customer Service Morale!

Comm100

Out of the office, your hardworking customer service agents may be caught up in the Halloween scramble. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers. This activity is adapted from Customer Experience Insight.

Brooklinen’s Winning Formula for CS Training and Performance Management

StellaService

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust.

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

StellaService

In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. How will emerging and growing trends change the customer service equation? Assume that customers won’t give you a second chance.

The Commitment Quadrant

Customer Enthusiast

Over three decades of working in training and development has taught me, among other things, that many managers are skeptical about the return on investment from most training programs. Some training classes are easier to quantify than others.

5 Top Customer Service Articles for the Week of July 2, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. 11 Types of Difficult Customers and Ideas for How to Handle Them (INFOGRAPHIC) by David William. 5 Tips for IT to Better Manage the Customer Experience by BizReport.

Speed creates customer confidence: what is the velocity of your customer service?

NewVoiceMedia

I heard his presentation on the subject of how quickly a business moves when I had the privilege of working with the bank, and I realized the importance of how velocity applies to the customer service experience. Our customers notice our efforts, too.

5 Top Customer Service Articles For the Week of March 6, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. How Artificial Intelligence is Transforming Enterprise Customer Service by Adelyn Zhou. Listen to Your Employees, Value Your Customers – an interview with influencer Ricardo S.

How to Set Goals & Build a Strategy to Drive Customer Experience Improvement

Comm100

Every company out there is trying to be more customer-centric, and the race for an excellent customer experience is heating up. Nowadays, having competitive prices and bombarding customers with advertisements and offers is not enough. Customer experience objectives.

How to Use Continuous Improvement Strategies for Customer Experience Improvement

Comm100

In this day and age, all companies who want to get an edge over the competition must embrace customer experience continuous improvement as a strategy to ensure their customers receive great customer experiences. Important Questions to Ask in Improving Customer Experience.

And You Wonder Why Business is Bad

Steve DiGioia

We put our trust in their efforts to do what is “right” for our customers. You stopped the departmental or customer service training because you didn’t think it mattered. You don’t have management that routinely meets with the hourly employees.

Customer service quality can falter if just anyone answers your email

NewVoiceMedia

Some companies are taking the lead with great digital service like Computers.com and Amazon.com. Others are falling far behind and are letting their customer service quality falter as a result. A friend of mine had a complaint about the service, or lack thereof, at a local hotel.

Hotels 290

Service with a Smile

Ann Michaels and Associates

Customer service training is one of the smartest investments a company can make… Ever talked to a phone representative who was anything but helpful? Customer Service as a Key Value. How to Measure Successful Service. Delivering effective service.

Building an Onboarding and Training Program in Customer Support

Kayako

There are so many different ways to onboard new employees with a training program. To help you build your own customer support training program, I’ve collected some key insights from managers at other SaaS and tech-industry companies to help make sure you’re getting it right from the get-go.

Complaining Customers Are Your Best Customers. But Why?

Comm100

If you work in customer service, chances are you know the signs of a complaining customer. Nobody likes a complaining customer, yet it’s something that every organization has to deal with. Complaining Customers Care. Complaining customers tell it like it is.

Why Are Customers So Rude, Stupid, Entitled? (Or Important!)

Comm100

So, what are some of the top questions being asked about customers? Typing in “Why are customers” into Google brings up four top search terms… with some telling results for everyone working within customer service. So – are customers actually rude, stupid or entitled?

5 Top Customer Service Articles for the Week of June 10, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights by CallMiner.

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

5 Top Customer Service Articles for the Week of September 23, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. After all, the title is “How to Tell if a Customer Service Agent Will Help You.”

Why Understanding Clients Tone of Voice Is Key to Good Customer Service

ProProfs Chat

The quality of customer experience a business provides generally goes a long way towards determining how successful that business is. In this article, we take a closer look at the importance of tone and the value that getting to grips with it can deliver to customer service outcomes.

The Power of the Last and Lasting Impression

ShepHyken

Nayeli shared that Encore has a relentless focus on customer service, and part of their customer experience includes a “departure meeting” where they can personally thank clients and get feedback on the event they helped produce. to a customer.