Remove Customer Focused Remove Customer Service Training Remove Feedback Remove Management
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Give Them Help Before They Yelp?

ShepHyken

It may not be as public as Yelp, but it’s the place where your customers share their experiences with their colleagues. . I had an opportunity to interview Adam Alfia of Realtime Feedback for an episode of Amazing Business Radio. Realtime Feedback is exactly what it sounds like. It’s important to get feedback.

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When Your Customer Experience Hits a “Bump in the Road”

ShepHyken

I would love to get some service-related feedback. My hotels have struggled this year with our service scores. Do you consistently train and have daily or weekly huddles where you discuss the service opportunities that were missed in the last day (or week)? . These questions are for you and your management team.

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Get to Know Your Customer Day

ShepHyken

Focus on Feedback. Create a survey to learn what your customers want and expect from you. This brings your customers in for a face-to-face discussion, giving you real feedback and the chance to learn your customers’ opinions of your most current offerings. Conduct a Focus Group. Follow on Twitter: @Hyken.

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The Day I Became a Customer Service Expert and Two Important Lessons?

ShepHyken

I’ve written about being a 12-year-old birthday party magician when my parents taught me some basic customer service lessons. Show up on time, say thank you, follow up to get feedback, and a few other important lessons that any and every business should practice. She appreciated my assistance, but my manager didn’t.

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How Do You Really Know If You’re Doing a Good Job?

ShepHyken

There are plenty of ways to get feedback. You can survey customers over the phone, via email, in focus groups and more. You can get objective and subjective feedback. You can use tools such as Net Promoter Score and Customer Effort Score. I could go on and on about the different ways to measure your customer’s feedback.

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5 Top Customer Service Articles of the Week 2-14-2022

ShepHyken

can give you numbers but the verbatim answers that come with qualitative feedback questions (open-ended questions) can give you some incredible insights. The point is simple and well made: Chasing customers with low prices and discounts, is as the article points out, “… ultimately a race to the bottom in terms of cost.”.

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The Most Important Measurement In Business

ShepHyken

Business management guru Peter Drucker said, “You can’t manage what you don’t measure.”. Why do our customers come back? There are a number of ways organizations measure customer satisfaction. It’s important to know how customers feel about the experience they just had. You know it is! What’s the best metric?