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How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service? John Boccuzzi Jr.

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How to use customer service training videos to improve your business

ViiBE Blog

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service? John Boccuzzi Jr.

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Evolution of Customer Experience in E-Commerce 2023

Lumoa

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

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Guest Post: 6 Best Business Management Tips While Investing in Customer Experience

ShepHyken

You can use this money for working capital or other operational needs, such as investing in customer experience, which will lead to higher profit margins and more customers through improved customer satisfaction levels. Empower Your Service Team. A customer experience strategy is not a one-time occurrence.

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How to Pick the Right Customer Service Training Software

CSM Magazine

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management.

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The Most Important Measurement In Business

ShepHyken

A few years back I wrote about the idea of measuring customer satisfaction versus customer behavior. Business management guru Peter Drucker said, “You can’t manage what you don’t measure.”. There are a number of ways organizations measure customer satisfaction. You know it is! Again, just average.

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Top 5 Customer Service & CX Articles for the Week of August 28, 2023

ShepHyken

What’s Wrong With Customer Satisfaction? by Chip Bell (Forbes) Research shows that 75% of customers who leave a company to go with a competitor assess their experience of the company they abandoned as “satisfied” or “completely satisfied.” How do you know what your customers think of you?