One Millimeter Mindset

MARCH 14, 2019

In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Never miss another insightful post. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Communication 64

Communication Customer Retention Innovation Industry 64

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Then, ponder the workforce profitability of your current strategy. Take the next steps, today.

Culture 63

Culture Leadership Employee Experience Resources 63

ClearAction

NOVEMBER 4, 2020

The human-to-human (H2H) emphasis of brands in the early days of stay-at-home was overdue: “Prior to the pandemic, PwC’s customer intelligence series found that 59% of people believe that companies have lost touch with the human element by focusing too much on technology.” This established our 4 Customer Commitments.

Customer Experience 77

Customer Experience Effort Score Wireless Policies 77

One Millimeter Mindset

JUNE 11, 2020

In spite of our efforts to administer and manage the details. Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. And, in our continuously changing 4 th Industrial Revolution business environments, these are continuous changes. Because our environments are complex. Contact me here.

Course 89

Course Industry Communication Tools 89

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Otherwise, you give them the power to stall, delay, derail, and sabotage projects – while your clients patiently wait on you to develop and implement results.

Leadership 81

Leadership Innovation Consulting ROI 81

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Leadership 89

Leadership Course Meeting Communication 89

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. So you build trust and lead to retain employees and clients.

Exercises 114

Exercises Communication Measurement Tools 114

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

One Millimeter Mindset

SEPTEMBER 8, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Meeting 82

Meeting Communication Tools Innovation 82

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. And then, do you know what to do next? Planning your next team, corporate or association meeting? Delivered virtually or in-person. Contact me here.

Leadership 118

Leadership Innovation Meeting Course 118

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

DECEMBER 8, 2020

My One Millimeter Mindset virtual and in-person speaking programs and workshops leverage Voice of the Customer design methodology and storytelling to move individuals, teams, departments and organizations one millimeter beyond yesterday’s tools and today’s comfortable professional habits and mindset.

Innovation 115

Innovation Leadership Meeting Groups 115

Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. It’s one thing to get the customer to come back.

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

One Millimeter Mindset

MARCH 4, 2019

Because they were coached or managed that using these terms makes them “sound” more experienced than they, in fact, are at the moment. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. For better or for worse. What do we really communicate? And then what happens?

Exercises 70

Exercises Communication Industry Innovation 70

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Click on this link f or a complementary 15-minute discovery call with me. Build trust.

Strategy 96

Strategy Connections Communication Tools 96

One Millimeter Mindset

MARCH 6, 2019

As a result, they take their eyes off customers. Someone else is handling this” or “I entered this step into our project management system. Also, when internal stakeholders assume nothing has changed in their clients’ organizations since the last touchpoint, or sale, post sale execution experience is sabotaged.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

One Millimeter Mindset

AUGUST 25, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. Build trust.

Healthcare 87

Healthcare Communication Innovation Tools 87

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

One Millimeter Mindset

AUGUST 21, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Planning your next team, corporate or association meeting? Contact me here. . Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month.

Connections 75

Connections Course Sales Industry 75

ClearAction

AUGUST 6, 2019

Have high NPS customers contacted Customer Support or do they have an amazing relationship with their Customer Success manager? These insights paint a richer picture across the end-to-end customer experience journey, and this information provides deeper understanding for all of Marketing.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Which leaves many a project team incredulous that key internal stakeholders just do not “get it.”

Customer Retention 12

Customer Retention Culture Employee Experience Strategy 12

One Millimeter Mindset

FEBRUARY 14, 2019

In my work with multi-functional teams, profitable collaboration outcomes result from internal stakeholder experiences focused on courageously making hard calls. Most commonly, leaders and managers and employees perceive that they are already collaborating. Babette Ten Haken is a customer retention specialist.

Guidelines 13

Guidelines Customer Retention Leadership Communication 13

One Millimeter Mindset

FEBRUARY 20, 2019

And, when leadership and management commands and controls, everyone remains safely stuck in place. As a result, customer-focused outcomes are less innovative and nimble in helping customers meet the needs of their own current and future customers. Instead of developing into “far more than.”

Customer Experience 14

Customer Experience Communication Groups Strategy 14

SmartKarrot

JULY 27, 2020

The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: The Customer Success Association has created The Customer Success Directory.

Resources 10

Resources Customer Success Chief Customer Officer Customer Retention 10