Customer Focused Social Media Workshop 
ShepHyken
OCTOBER 27, 2024
Forrester: Customer obsession is key to B2B revenue and profits by Paul Demery (Digital Commerce 360) “Customer-obsessed” B2B companies build better relationships with employees and customers than peer companies without a strong customer focus, Forrester Research says. Engage, Delete, Ignore or Snub?
ShepHyken
JULY 8, 2019
Roger Dooley, the author of Friction, shares a story about a high-effort, friction-laden customer experience that reminds us how important it is to be easy (or, at least easier) to do business with. If You Don’t Use These Social Media Tips to Improve Customer Service, You’ll Hate Yourself Later by Larry Kim.
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ECXO
FEBRUARY 3, 2025
Negative Word-of-Mouth and Online Reviews A single bad customer experience can have a huge ripple effect. Thanks to social media and review platforms, unhappy customers now have megaphones to share their dissatisfaction. Example: A customer calls in to complain about a late order.
ShepHyken
JULY 15, 2022
You read through their intake form, and instead of shrugging it off and passively waiting until the call, you dig through their website or social media and pull out 2-3 golden nuggets about what they’re doing that you can help improve upon or just complement. Step 1: A prospective client schedules a call with you.
Comm100
DECEMBER 19, 2017
These enlightened customers demand a certain quality of interaction and service from your company. Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers.
InMoment XI
OCTOBER 23, 2024
Follow these steps to enhance their satisfaction levels: Provide omnichannel customer support. Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. They are either the first point of contact for customers or responsible for solving their specific pain points.
ReviewTrackers
AUGUST 6, 2020
Alisa Meredith, Alisa Meredith and co-owner and chief strategist of Scalable Social Media : I would start with inbound and make sure to do the free content marketing course as well. The course aligned my mindset with how customers can and will use social media to communicate with a brand. Website: [link].
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