Customer Guru

AUGUST 8, 2018

Augie Ray is the Research Director in customer experience for Marketing and CX leaders at Gartner. He advises Fortune 500 businesses on customer-centric CX strategy, goals, metrics, and procedures. He has tremendous experience in social media marketing and customer experience management.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

SurveySensum

JANUARY 11, 2024

Consequently, their ability to satisfy and delight customers also increases. It’s a clear example of how the right tools can transform the everyday workflow into a more efficient and customer-focused operation. This confidence is infectious and shows in how they handle customer queries and challenges.

e-support 52

e-support Culture Feedback Ecommerce 52

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. Network with the people in your target market to nurture leads and acquire new customers. These events present ample opportunities to meet potential customers up and close and interact with them.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Steve DiGioia

DECEMBER 5, 2016

As some companies grow, they purposely change their shift from customer focused to bottom line focused. For those that are interested in staying focused on the customer, it is more important than ever to hire the right people that fit the customer focused culture. Long term that can be a mistake.

Industry 100

Industry Culture Metrics Hotels 100

ShepHyken

MAY 22, 2023

My Comment: I’ve always believed (and have written numerous articles about the topic) if you want a good customer experience, it starts with a customer-focused culture. Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers.

Customer Service 13

Customer Service Loyalty Programs Social Media Culture 13

InMoment XI

OCTOBER 23, 2024

Follow these steps to enhance their satisfaction levels: Provide omnichannel customer support. Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. They are either the first point of contact for customers or responsible for solving their specific pain points.

Banking 260

Banking Customer Experience Effort Score Financial 260

Wootric CX Blog

FEBRUARY 14, 2019

Director Analyst: Senior research analyst & executive advisor on Customer Experience at Gartner. He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. Why we love Rachel: She’s the Director of Customer Experience at Zuora.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

MAY 28, 2021

Helps make onboarding of customers easy Makes gaining feedback easier real-time Builds loyal relationships Helps gauge customer needs Increases revenue. Customer Success Approach for Service Companies. Every service company needs to be customer-focused. This is why customer success works in the long run.

Customer Success 10

Customer Success Company Net Promoter Score Effort Score 10

ProProfs Chat

DECEMBER 23, 2019

Take a look at this example of the perfect customer centric innovation: Example: As one of the world’s largest logistics companies, DHL has long since known the impact of innovating products and handles the challenges of improving the efficiency of their supply chain and logistics processes with the assistance of their customers.

Customer Centricity 96

Customer Centricity Customer Journeys Effort Score Knowledge Base 96

ReviewTrackers

AUGUST 6, 2020

Alisa Meredith, Alisa Meredith and co-owner and chief strategist of Scalable Social Media : I would start with inbound and make sure to do the free content marketing course as well. The course aligned my mindset with how customers can and will use social media to communicate with a brand. Website: [link].

Course 114

Course Marketing Social Media Advertising 114

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Verint

MARCH 29, 2018

Achor’s presentation is just one highlight from an action-packed week that will include pre-conference workshops focused on key solution areas, along with user groups, networking opportunities, and a broad range of informative breakout sessions.

Engagement 23

Engagement Conference Hotels Innovation 23

ShepHyken

JULY 8, 2019

Roger Dooley, the author of Friction, shares a story about a high-effort, friction-laden customer experience that reminds us how important it is to be easy (or, at least easier) to do business with. If You Don’t Use These Social Media Tips to Improve Customer Service, You’ll Hate Yourself Later by Larry Kim.

Customer Service 117

Customer Service Social Media Customer Experience Professionals Customer Care 117

SurveySensum

APRIL 8, 2024

Understand Your Customer: Building a deep understanding of your target audience is crucial. Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors.

Strategy 52

Strategy Social Media Advertising Analytics 52

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Michel Falcon Experience

SEPTEMBER 24, 2015

I see it every day: companies from around the world claim to be customer-centric, but their operations don’t show it. If they are truly customer-focused then why is their call centre understaffed? Why are customers waiting on-hold for 60 minutes to speak to an employee? Ready to start learning right away?

Customer Experience 60

Customer Experience eBook Social Media Training 60

ClearAction

AUGUST 6, 2019

Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. Customer-Focused Mindset. Win/Loss Analysis: reasons for net new customers’ purchase decisions and existing customers’ renewal decisions.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

Michel Falcon Experience

OCTOBER 21, 2015

Note: I would like to put together an exhaustive list of yearly customer experience events to share with my clients and email subscribers. RELATED POST – 4 Non-Negotiable Traits of Customer-Focused CEOs . Join LinkedIn groups and engage on social media. It may have even happened to you. Join associations.

Strategy 68

Strategy Customer Experience Net Promoter Score NPS 68