ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” Arden could not have imagined the challenges of managing a business’s online reputation. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs.

Strategy 108

Strategy Management Brands Video 108

PeopleMetrics

JUNE 28, 2021

A Voice of the Customer (VoC) program driven by thoughtful and thorough strategic planning will not only help you achieve your customer experience objectives -- it has the power to positively transform your business time and time again. Download the chart from this video. ? ? ?. Watch on YouTube. ? ? ?.

Strategy 77

Strategy Customer Experience CEM Customer Centricity 77

BirdEye

APRIL 28, 2023

If so, then effective insurance marketing strategies are the way to go. These strategies aren’t just about getting more clients, it’s also about retaining existing ones and making sure they keep coming back for more. Benefits of insurance marketing strategies Brand awareness is a vital aspect of an insurance marketing strategy.

Insurance 98

Insurance Strategy Marketing Social Media 98

BirdEye

MAY 15, 2023

Do you want to create an engaging and memorable customer experience? If so, then developing a strong brand strategy is essential. A well-crafted brand strategy can help your business stand out from the competition, allowing it to reach its full potential. Table of contents What is brand strategy?

Brands 98

Brands Strategy Social Media Communication 98

BirdEye

MAY 1, 2023

But, thankfully, there are several viable strategies you can leverage. Getting your pricing strategy right helps your business grow and turn profitable. In this blog post, we’ll explore everything you need to know about pricing strategy and its best practices for your business model. Top 11 pricing strategies to help you grow 1.

Strategy 98

Strategy Telecommunications Analysis Consumers 98

PeopleMetrics

AUGUST 24, 2021

It's halfway through 2021 and your CX strategy needs a checkup! CX directors and managers, get together with your team to look at your customer experience metrics and where you want to go next. Download the chart from this video. ? ? ?. Discover our award-winning Customer Experience (CX) blog: [link].

Strategy 62

Strategy Customer Centricity Metrics Customer Experience Management 62

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

COPC

APRIL 13, 2022

Getting your organization’s customer service channel strategy right can help reduce operational costs and increase customer satisfaction. Customer support plays a significant role in how customers feel about an organization. Part of excellent customer experience management involves effective channel strategy.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Multi-Channel 52

BirdEye

AUGUST 7, 2023

But now, most customers start their search online. That means you need more strategies in your pocket to stand out from your competitors. Below, we delve deeper into 13 auto repair marketing strategies to boost your business. Visibility: Cement your auto repair shop in customers’ minds.

Strategy 52

Strategy Sales Marketing Social Media 52

PeopleMetrics

JUNE 10, 2021

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! And if you want to be customer-centric, you need to make sure you're doing all three. Download the chart from this video. ? ? ?. Discover our award-winning Customer Experience (CX) blog: [link].

Feedback 71

Feedback Management CEM Customer Centricity 71

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. It’s indisputable, enduring value.

Sports 71

Sports Customer Experience Handbook Case Study 71

PeopleMetrics

APRIL 30, 2021

What does world-class customer experience look like? The key lies in how those experiences are designed and managed internally through things like survey design, program configuration, employee engagement and more. Download the chart from this video. ? ? ?. Take a look behind the curtain. Watch on YouTube. ? ? ?.

Customer Experience 133

Customer Experience CEM Employee Engagement Tips 133

BirdEye

OCTOBER 19, 2023

With viral TikTok videos and review sites shaping diner decisions, relying solely on traditional marketing tactics like flyers won’t cut it anymore. Restaurants need to leverage digital marketing strategies to stand out. Looking for a quick answer what are 11 strategies to do digital marketing for restaurants?

Marketing 62

Marketing Strategy Social Media Multi-Channel 62

BirdEye

NOVEMBER 30, 2023

Therefore, the role of travel agencies has become more critical than ever as they craft these personalized and hassle-free travel experiences for their customers. With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly.

Travel 108

Travel Marketing Social Media Hotels 108

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. And that’s even more true in a market that experiences rapid growth and constant change. You want to be there with a social media strategy that puts your brand front and center.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. What is customer experience? Customer experience is how your customers perceive their interactions with your company. What is great customer experience?

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

BirdEye

JULY 6, 2023

Staying in touch with customers helps businesses strengthen their relationships and build a stronger customer base. There are multiple avenues for businesses to reach out to their customers and make sure they notice every word. For these customers, direct mail can and does still work.

Connections 98

Connections Communication Video Customers 98

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. Regularly post high-quality images of completed projects.

Marketing 109

Marketing Social Media Advertising Tips 109

PeopleMetrics

NOVEMBER 9, 2021

Customer experience feedback and market research are not the same thing, BUT that doesn’t mean there aren’t parallels. In this session, we review how market research and customer experience feedback are converging and how you can use this convergence to get the most out of the feedback programs you run. sessions: [link].

Marketing 71

Marketing Customer Experience CEM Feedback 71

BirdEye

SEPTEMBER 12, 2023

You can no longer afford not to have a social media strategy for your business. Establishing a strong presence on social media can help businesses: Influence consumer behaviors as social media channels have become one of the places where customers go to understand more about a business. Who are your customers?

Social Media 104

Social Media Guidelines Video Analytics 104

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. No longer producing content that aligns with your evolving business objectives, market trends, or customer expectations. If your channel has a custom URL, you will lose it, and it won’t be available for reuse.

Social Media 57

Social Media How To Video Data 57

Lumoa

JUNE 9, 2020

Just as with customer experience in every other business segment, eCommerce customer experience is growing increasingly important in our current economic climate. Consequently, having a rock-solid CX strategy is more important than ever before. Read about how Reima is improving their digital customer experience.

Ecommerce 208

Ecommerce Customer Experience Customer Journeys Feedback 208

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. They often include a rating, detailed feedback, and sometimes photos or videos.

Examples 97

Examples Social Media Video Feedback 97

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. Developing a world-class CX strategy is well worth the investment of your time!

Customer Experience 71

Customer Experience Net Promoter Score Customer Journeys Touchpoint 71

GetFeedback

JANUARY 12, 2020

About eight out of ten business leaders say they want to “improve” the customer experience (CX) to be more competitive. In CustomerThink’s recent study of 200+ CX initiatives, 74% agreed: “By 2020, customer experience will overtake price and product as the key brand differentiator.”. And for good reason. Bills are wrong.

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

BirdEye

OCTOBER 30, 2023

Because it increases your business’s visibility to potential customers in your area, thereby establishing a solid local presence. A lot goes into building a strong and sustainable strategy to make your local business stand out. While general social media best practices have their place, local social media marketing strategies differ.

Social Media 57

Social Media Marketing Advertising Video 57

BirdEye

MARCH 15, 2024

With the platform witnessing millions of new videos daily, strategic planning becomes imperative to stand out. Experiment with different posting schedules on Saturdays and Sundays to determine when your audience is most active and receptive to your videos. This sentiment isn’t surprising, given that YouTube boasts 2.70

Social Media 67

Social Media Entertainment Video Insurance 67

BirdEye

MAY 3, 2023

For a successful marketing campaign, businesses need the right marketing channel strategy to share their content and brand’s messaging with their target audience. B2B and B2C marketing channels need customized approaches for best results in terms of language, creative design, brand positioning, messaging, etc.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

MAY 24, 2021

While you may end up with a few negative reviews, there is a strategy for dealing with these (more on that later). Embrace video. Video is one of the most engaging methods of communication. Here are a few tips to help your team leverage video to the fullest. Be sure to ask all your tenants for reviews.

Tips 97

Tips Management Marketing Social Media 97

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Claire’s story encapsulates the essence of a customer journey. What is a Customer Journey?

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

BirdEye

JANUARY 25, 2024

You’ll learn: What automated review sharing is The benefits of sharing reviews on social media Tips for optimizing your automated review sharing strategy Table of contents The importance of online reviews What is automated review sharing? Automated review sharing streamlines the process of promoting customer feedback on social media.

Social Media 109

Social Media Brands How To Multi-Channel 109

PeopleMetrics

JULY 13, 2020

In this blog post, I am offering a bonus recommendation for reopening your VoC program: Include video in your surveys. Video is what most engages customers. User-generated videos dominate all social media platforms, including YouTube, Facebook and Instagram. What is the best way to incorporate video into your surveys?

CEM 71

CEM Video Social Media Survey 71

BirdEye

DECEMBER 21, 2022

Over the last few years, TikTok has seen explosive growth – and the short-form video app shows no sign of slowing down. The app pioneered the short-form video content replicated by nearly every major social media platform, including YouTube Shorts and Facebook Reels. Short-from videos are on the rise. billion users by 2023.

Social Media 97

Social Media Trends Video Brands 97

PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. How do they work?

Roadmap 118

Roadmap Feedback B2B Survey 118

Storyminers

AUGUST 28, 2017

I’m always curious about what makes leaders of customer experience and transformation projects invest in what’s new. It’s in the form of a dozen interviews with company leaders whose brands are excelling at the customer experience. 116 years, 8 of them with an emphasis on customer experience.

Brands 350

Brands Healthcare Roadmap Exercises 350

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 57

Social Media Tips Sales Advertising 57