Thematic

JUNE 13, 2023

More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. VoC tools capture customer feedback, storing it in one place.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

BirdEye

APRIL 25, 2023

These goals can be to increase brand awareness, generate more leads, boost customer engagement and loyalty, improve customer service, monitor brand reputation, and establish thought leadership, to name a few. Define your social media goals Your overall marketing strategy will have a few predefined goals for social media.

Social Media 93

Social Media How To Infographics Video 93

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. When to use hashtags that’ll generate your dream customers?

Social Media 72

Social Media Trends Analytics Connections 72

BirdEye

OCTOBER 31, 2023

Using social media ads can help you reach new audiences, re-engage website visitors, and spread brand awareness for your business. It is a paid advertisement model that helps you improve the reach and engagement of your content on the social networking site. But when should you opt for a boost post over an ad?

Social Media 111

Social Media Advertising Video ROI 111

BirdEye

MARCH 27, 2024

However, not every business has the resources or capability to generate original content that engages audiences on all these fronts. Some examples of curated content are blogs that feature expert opinions from various sources, infographics on statistics and other data models, news articles, and curated social media content.

Strategy 59

Strategy Social Media Trends Infographics 59

BirdEye

DECEMBER 25, 2023

Click "Create page" and start customizing your page by adding images, products, videos, and engaging content. 15 tips on how to grow your LinkedIn Business page Customize your LinkedIn Business page Enhance your LinkedIn Business Page with Showcase Pages How can LinkedIn’s Product Page elevate your social reputation?

Social Media 59

Social Media How To Infographics Tips 59

BirdEye

JULY 13, 2023

In this article, we’ll explore how social media optimization can help you reach more potential customers, attract more leads, and boost your digital marketing efforts. By optimizing your social media sites, content, and campaigns, you can reach more potential customers, attract more leads, and build better relationships with them.

Social Media 98

Social Media Advertising Return on Investment Infographics 98

BirdEye

MARCH 7, 2023

Social media managers must also be aware of the latest trends and find engaging content that resonates with their target audience. Managers need to be able to interpret data from social media metrics such as impressions, reach, clicks, and engagement to amplify or adjust campaigns. How often should we post?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

BirdEye

NOVEMBER 21, 2023

Jewelry store marketing refers to jewelry retailers’ strategies and tactics to promote their business and products, attract customers, and drive sales. First, clearly define who your ideal customers are and where they spend their time — online and offline. However, some overarching best practices apply.

Marketing 111

Marketing Social Media Advertising Brands 111

BirdEye

APRIL 26, 2024

Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. Content creation tools are software or applications that generate ideas, plan and publish content, create engaging media assets, and promote content.

Tools 59

Tools Social Media Multi-Channel Video 59

BirdEye

MAY 10, 2023

You need to master the art of finding new clients and engaging existing customers for repeat business. A marketing strategy is a deliberate plan to showcase your business for the purpose of attracting customers and growing revenue. Create SEO optimized blog articles, social media posts, infographics, and videos.

Examples 98

Examples Strategy Tips Marketing 98

BirdEye

JULY 14, 2023

Customer reviews are essential to garnering interest in your service or product, but convincing customers to leave them is challenging. Unless they had a very positive or negative experience, customers are unlikely to provide feedback — unless you make it worth their while. How do you get authentic customer reviews?

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. Carpet cleaning marketing is all about strategically promoting carpet cleaning services to attract customers and increase business visibility. Builds trust with positive customer reviews.

Tips 59

Tips Strategy Marketing Social Media 59

BirdEye

NOVEMBER 16, 2023

Do review marketing to attract more customers 3. Develop customized property management solutions 20. Table of contents 11 real estate lead generation strategies to attract loyal customers Close deals with 18 real estate lead generation ideas How to get more leads for your real estate business?

Chatbots 111

Chatbots Social Media Consulting Financial 111

BirdEye

NOVEMBER 29, 2022

Though the platform can be a goldmine for customer acquisition, most businesses struggle with reaching and converting the right decision-makers. This makes it an ideal place to connect with potential customers who are already in a business mindset. The key here is to share high-quality, engaging content. Share content.

Marketing 98

Marketing Social Media Video Groups 98

BirdEye

MAY 23, 2023

Customer service is the beating pulse of your business. For your company to thrive, customer satisfaction has to be a priority. And feedback forms are one of the best ways to understand your customers and gather insights to improve the customer experience. Why is a feedback form important for a business?

Feedback 52

Feedback Survey Net Promoter Score NPS 52

Ecrion

OCTOBER 14, 2019

Then, spending 3 hours on that phone, calling Sears Customer Support to ask about the Wacky Wall Walkers you ordered 10 weeks ago that were promised in 6-8 weeks? Technology, coupled with a maniacal focus on the Customer Experience (enabled by technology), is why. Here at Ecrion, we salute the Power of the Customer.

Customer Experience 49

Customer Experience Customer Journeys Self Service CEM 49

SurveySparrow

JULY 31, 2023

Did you know that companies that prioritize the voice of their customers can achieve a 10 times higher customer satisfaction rate compared to their counterparts? Customer feedback holds the key to enhancing your brand’s reputation and fostering long-term loyalty. The answer lies in the realm of voice of customer analytics.

Analytics 52

Analytics Social Media CEM Effort Score 52

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

SEPTEMBER 27, 2021

Business text messaging is one of the best tools that you can use to help you market your business and connect with customers. This unmatched level of customer engagement leads companies to use business text messaging to deliver fast, convenient service which results in an average of 25x more ROI than email. Don’t believe us?

Marketing 98

Marketing Tips Infographics Connections 98

BirdEye

SEPTEMBER 14, 2022

How can you reach new customers and grow your business? Build relationships with customers and prospects through email marketing 7. Plumbing companies can use these methods to reach new customers and grow their businesses. In addition, plumbing marketing can help you reach new markets and expand your customer base.

Strategy 98

Strategy Marketing Social Media Advertising 98

BirdEye

SEPTEMBER 20, 2023

Sephora uses it in its Visual Artist program, and smart companies use AI chatbots for customer experience. Customer insights 5. Customer experience 6. Respond to customers 7. In addition to tracking consumer data, AI tracks trends, customer behavior, and effective customer engagement options.

Marketing 64

Marketing Advertising Chatbots Social Media 64

BirdEye

DECEMBER 12, 2022

Share customer reviews and testimonials 7. This can include articles, infographics, reports, guides, blog posts, or videos. This would be a great way to build relationships with potential customers and showcase your knowledge about the pet industry. Share customer reviews and testimonials. Post about company culture 6.

Social Media 98

Social Media Strategy Marketing Case Study 98

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. Social media content creators create content designed to engage social media audiences.

Social Media 52

Social Media Brands Multi-Channel Video 52

transcosmos Information Systems

OCTOBER 22, 2015

What makes a company stand out from the rest is their ability to provide the best customer service. In fact, it was Robert Half, a Human Resource Firm Consultant who said, that “when the customer comes first, the customer will last.” The question is: how do you cope with customer service trends? Customer Think.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

What makes a company stand out from the rest is their ability to provide the best customer service. In fact, it was Robert Half, a Human Resource Firm Consultant who said, that “when the customer comes first, the customer will last.” The question is: how do you cope with customer service trends? Customer Think.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Retently

JULY 11, 2018

However, since the market landscape evolved – shifting the focus from survey data towards a more complex customer satisfaction management approach – the more advanced NPS2 paved its way. Customer experience management ( CEM ) is also another way to refer to this methodology. What Is NPS2?

NPS 81

NPS Net Promoter Score CEM Social Media 81

BirdEye

MARCH 20, 2023

As a business looking to improve brand awareness, lead generation, and scale growth, social media management has to be a part of the overall strategy. The key to leveraging these customer-facing channels is developing a robust and effective strategy. Aspirational customers: This refers to the customer base you want to nurture next.

Social Media 52

Social Media Brand Values Strategy Brands 52

BirdEye

MAY 18, 2023

But it’s how you’ll retain your customer base and outperform your competition. Ahrefs is an all-in-one SEO digital marketing platform that lets you find the keywords your customers are searching and assess keyword volume and difficulty. However, email communication is still the go-to means of customer engagement.

Tools 52

Tools Marketing Social Media e-support 52

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Conduct customer and market research to evaluate the feasibility of a new product or service.

Consulting 98

Consulting Social Media Financial Strategy 98

BirdEye

DECEMBER 9, 2022

Because by mapping out your social content in advance , you can make sure you’re sharing a mix of engaging, timely, and relevant posts. In terms of quality, you should focus on creating posts that are informative, engaging, and visually appealing. Plus, you can avoid the last-minute scramble to come up with something to share.

Social Media 19

Social Media Tips Analytics Video 19

Beyond Philosophy

DECEMBER 22, 2014

But when it comes to Customer Experience, Cooties are a real thing and they are affecting the decisions that your Customer’s make. So how are cooties affecting your customer experience? The Power of Our Mind to Shape Our Customer Experiences. Consider the following infographic by 360Connext.com.

Customer Experience 161

Customer Experience Infographics Employee Engagement Customer Centricity 161

PeopleMetrics

JUNE 8, 2020

You should leverage positive customer feedback as well! Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture.

CEM 78

CEM Infographics Employee Engagement Culture 78

Customer Guru

DECEMBER 13, 2017

The Customer Experience Buzz. Customer experience is becoming more important with every passing year. I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. Each year, a new wave of technological advancements is introduced to customers.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

ProProfs Chat

JULY 19, 2019

The importance of customer experience is something that cannot be stated enough. If you make customers unhappy on the internet, they can each tell 6000 friends.”. Read on to learn about the importance of customer experience in retail and tips on how to improve it. The Importance of Customer Experience.

Infographics 93

Infographics Customer Experience Omni-Channel Poor Customer Service 93

SmartKarrot

NOVEMBER 11, 2020

The customer success space primarily strives on building optimal, long-lasting relationships over the course of time. In such a case, it is of high pertinence that they come up with a customer success org structure. It is a given that your customer’s success is your success. VP, Customer Success/ Head of Customer Success.

Customer Success 12

Customer Success Chief Customer Officer Policies Infographics 12

Verint

SEPTEMBER 29, 2017

Senior executives ‘walk the walk’ in firms that are truly customer-centric. Senior executive buy-in is high on the list of ingredients for successful customer experience (CX) programs. The next big question is how do you keep it going along the journey to build and maintain a customer-centric culture. Walking the CX Talk.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34