ShepHyken

SEPTEMBER 16, 2019

Each week I read a number of customer service and customer experience articles from various resources. By the way, I also fly Delta and I can’t argue what this author’s view on how well Delta has managed both the employee and customer (passenger) experience. My Comment: I like lists.

Airlines 98

Airlines Customer Service Automotive Omni-Channel 98

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: We start this week’s Top Five roundup with an interview with customer culture expert Jeff Toister. Continue reading to learn some of the best ways to take your customer service to the next level.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

SEPTEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. My Comment: Every wonder what customer service and customer experience conferences to attend.

Customer Service 84

Customer Service Conference Employee Experience Customer Service Training 84

ProProfs Chat

MAY 21, 2020

According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. That’s quite a shocking revelation but something that every business owner wouldn’t like to experience. What is a Customer Service Job? Let’s get started!

Customer Service Representative 111

Customer Service Representative Customer Service How To Communication 111

ShepHyken

AUGUST 8, 2023

You’ll get a smile and your customers will know that you are thinking of them and always looking for ways to improve their eXperience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service Training 117

Customer Service Training User Experience Customer Experience Employee Experience 117

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. How a customer service project is helping Southwest Airlines realise its 360-customer vision by Nadia Cameron. (CMO)

Customer Service 71

Customer Service Airlines Call Center Case Study 71

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Strategy 226

Strategy Customer Experience How To Effort Score 226

ShepHyken

DECEMBER 5, 2016

Each week I read a number of customer service articles from various online resources. Beyond the Wow Factor: Why Customer Experience Management Is Not About Exceeding Expectations by Paul Greenberg & Thomas Wieberneit. 3 Vital Trends For Your Mobile Experience by Colin Shaw. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Travel Customer Retention Loyalty 48

ShepHyken

MAY 20, 2019

Each week I read a number of customer service and customer experience articles from various resources. The Intersection Of Customer Experience And Employee Experience by Greg Kihlström. Forbes) Let’s explore three ways that customer experience and employee experience intersect and can work together.

Customer Service 22

Customer Service CEM Employee Experience Fashion 22

ShepHyken

APRIL 22, 2020

Let me wrap this up in one simple sentence: When a manager or a leader puts detail into the operation—such as sugar packets on a table—it helps set the mindset of the other employees to focus on the details as well. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Management 129

Management Training Customer Service Training Examples 129

ShepHyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.

Customer Service 12

Customer Service Contact Center Case Study Tips 12

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

JULY 16, 2018

Each week I read a number of customer service and customer experience articles from various resources. 7 Customer Service Lessons from the Best Uber Driver Ever by Neil Pasricha. A Comprehensive Career Guide For Aspiring Customer Experience Manager s by Shruti Sarkar .

Customer Service 16

Customer Service Travel Customer Experience Management Retail 16

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JANUARY 27, 2020

Each week I read a number of customer service and customer experience articles from various resources. Leveraging Trends to Drive Business Success through Customer Experience by Joseph Michelli. The Ultimate Customer Experience Primer by Nate Brown. (CX It doesn’t cost.

Customer Service 25

Customer Service Customer Retention Trends Airlines 25

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Bill Quiseng.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ShepHyken

MAY 2, 2022

Each week I read many customer service and customer experience articles from various resources. The True Costs of Bad Customer Experience Management by Brittany Hodak. If you aren’t willing to take customer experience management seriously, odds are someone else will.

Customer Service 69

Customer Service Social Media NPS Customer Experience Management 69

Daniel Group

MAY 1, 2019

Moreover, we also see evidence that if the communication with a customer is effective then they will give you the benefit of any doubt if other aspects of the experience are not up-to-par! That is a common question I hear from service managers and customer experience managers.

B2B 40

B2B Communication Tips Travel 40

Martin Hill-Wilson

SEPTEMBER 12, 2017

Due to different owners and competing agendas, the relationship between CRM and customer service is unfortunately not always as close as it should be. Despite this, there is obviously a common element: the customer.

CRM 40

CRM Strategy System Customer Service 40

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

DECEMBER 12, 2017

Here is a framework you can use to manage the quality of your customer experience. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Training 105

Training Customer Experience Customer Journeys How To 105

ShepHyken

OCTOBER 7, 2019

Each week I read a number of customer service and customer experience articles from various resources. The One Customer Experience Management Tool That Every CX Leader Must Use by Denise Lee Yohn. Give your agents a real gift for Customer Service Week by Paul Selby. (A

Customer Service 111

Customer Service Infographics Customer Centricity Social Media 111

The DiJulius Group

DECEMBER 7, 2016

57,000% Sales Growth in Three Years Ever snacked on a Quest Bar? I love Quest Bars. Now I love them even more after learning about entrepreneur Tom Bilyeu, and how this incredible visionary grew his company Quest Nutrition 57,000% in just three years and his team of employees from six to over 1,400. Bilyeu’s company […].

Sales 40

Sales Company Customer Service Training Conference 40

ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Perhaps your customer experience management is on a misguided trajectory. Here are 23 warped and dusty customer experience practices to stop in 2023. But maybe this is the wrong path!

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62

ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Perhaps your customer experience management is on a misguided trajectory. Here are 23 warped and dusty customer experience practices to stop in 2023. But maybe this is the wrong path!

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64