Bold360

APRIL 20, 2021

What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. The Hidden Potential of Self-Service Tools. Self-service tools give businesses data-driven insights from every customer interaction, creating a self-perpetuating feedback loop to optimize CX.

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TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. When and where? 12:30 – 13:30.

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Self Service Innovation Telecommunications Consumers 95

inSided

OCTOBER 2, 2019

If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Download 5 rules for Customer Success in the age of self-service.

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Bold360

DECEMBER 10, 2020

The playbook describes 5 key phases: (1) fortifying your digital self-service; (2) amplifying your digital support; (3) empowering your employees; (4) optimizing your support strategy; and (5) evolving to the next level of self-service. In this post, we’ll focus on phase 5, evolving to the next level of self-service.

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CSM Magazine

FEBRUARY 10, 2021

Macro 4’s new out-of-the-box self-service portal caters to rising demand from companies that are fast-tracking digital initiatives. . The new Columbus portal allows businesses to avoid the effort, costs and risks of using an internal or external web development team to create their own self-service portal from scratch.

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Bold360

MARCH 15, 2018

When it comes to customer support, self-service is stealing the show. So much so that the Harvard Business Review reports that 81% of consumers try to self-serve before calling a contact center. According to TSIA, customers prefer self-service to phone and email – and this gap is only continuing to grow.

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Myra Golden

JULY 1, 2019

A lot of people are curious about self-service options in public libraries and in retail, but many customers will avoid trying self-service if it seems complicated. Here are 6 keys to guiding you through exactly how to teach first-time users to master self-service in your library branch or retail store.

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TechSee

JUNE 10, 2021

Far more than simply being a tool to help your staff see what the customers see, Visual Assistance can guide the customer across many touchpoints, from onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. Succeed with Self-service.

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Eptica

JUNE 15, 2016

Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. This has a major impact on the customer experience – consumers increasingly choose companies that value their time and minimize the effort they need to put in when making a purchase or finding out information. Published on: June 15, 2016.

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TechSee

OCTOBER 9, 2018

I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Support the DIY culture: Focus on consumer enablement and empowerment through self-service. Add the heightened effect of live video or augmented reality and brands have a winning strategy for Millennial engagement.

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Myra Golden

JULY 11, 2019

Self-service check-in is something I do, all of the time. I like using self-service, and most of the time, I know what I’m doing. In this article, I’m going to show you how to spot when it’s time for you to step up, and help a customer use self-service, much like the airport employee did for me.

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NICE inContact

NOVEMBER 2, 2020

Does your gatekeeper welcome everyone in with little friction, or is your IVR system more like the troll under the bridge, barring the way until customers answer the riddles correctly? Contact centers can meet self-service goals with their IVRs while still delivering good CX.

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Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Buchanan and Greene offered several lessons on fostering digital customer engagement and driving successful customer outcomes.

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Natalie Petouhof

APRIL 7, 2016

Customer self-service is one of the key capabilities of any company that actually cares about their customers. Companies contemplating a self-service customer care solution to support digital customer experiences should consider the following five steps: 1. Tweet It’s just not true.

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Verint

APRIL 2, 2018

What would happen if self-service were more accessible, easier to use, and capable of resolving considerably more complex issues without escalating to an agent? Artificial Intelligence has the potential to redefine what’s possible in self-service. AI is exciting and has tremendous potential. Learn From Others.

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Verint

MARCH 21, 2018

Last week Verint announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. The new capabilities enable Verint to deliver strong AI-based self-service solutions across both voice and digital channels.

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Eptica

SEPTEMBER 18, 2015

Date: Friday, September 18, 2015 The six ways web self-service improves your customer experience. Author: Robin Tandon Customer service teams are currently faced with multiple challenges. Consumers are asking an increasing number of questions and are demanding faster service, across more and more channels.

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Bold360

JUNE 1, 2017

High up on the list in every article about digital self-service is how much money it will save you as a business. Some say it will cut costs on hiring staff for low-level tasks, by streamlining and automating services. A study by Demandbase has recently looked into how AI can improve the customer experience. Bottom line?

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Self Service Social Media Financial Knowledge Base 49

Tricia Morris

APRIL 8, 2016

As any brand or organization that’s implemented a customer self-service offering knows, build it and they will come. Forrester estimates that an average of $22 million is spent annually in unnecessary service costs due to channel escalation – and this is in the retail industry alone. Satisfied when they leave?

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Natalie Petouhof

APRIL 6, 2016

Organizations are battling each other to deliver the best customer experience for the right customer at the right time in the right channel. Customer service and customer engagement now play key roles in digital transformation strategy. This paradigm is false. drnatalie petouhoff.

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Bold360

DECEMBER 7, 2020

With customers moving so rapidly to virtual and digital spaces, organizations have been forced to pivot their customer engagement and scale their support capacities. . How do self-service tools support optimization and improvement of customer support?

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Bold360

MARCH 20, 2020

It takes more than one or two interactions to convert today’s customers into loyal buyers. It’s actually the combination of customer engagements integrated across multiple channels over time, delivered wherever your customers are, that creates a strong emotional connection to your brand. good customer service).

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Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

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Verint

DECEMBER 18, 2017

Like just about everything else, the self-service channel will experience significant change in the next few years—potentially more than it has in decades. What will happen to the classic IVR?

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Think Customers

JANUARY 23, 2015

Companies are rising to this challenge as overall satisfaction with the quality of service communication channels is trending upwards. Customer Engagement Customer Service customer service channel usage forrester good self-service'

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Kustomer

SEPTEMBER 1, 2022

Here are six ways companies can build and improve the customer experience without a massive reorganization. 6 Ways to Maintain a Strong Customer Service Strategy. HubSpot recently found that only a 5% increase in customer retention has the potential to increase revenue by 25-95%. Invest in Self-Service Solutions.

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COPC

FEBRUARY 19, 2016

utilize multiple channels, including self-service options. Customers expect an effortless and seamless experience throughout their journey with your organization, with a convenient path to issue resolution. Yes, your self-service program relies on technology to deliver information to your customers.

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Bold360

AUGUST 18, 2020

Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. More measurement supports strategy.

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Bold360

APRIL 30, 2020

As traffic to digital channels has surged, and as service delivery has been challenged by service employees increasingly working from home (with pets and kids to manage), companies have struggled to manage traffic flows while maintaining service quality. Conversational AI and “Blended” Service Delivery.

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Bold360

APRIL 12, 2021

Bhairavi Mehta, Customer Relationship Manager at Bold360 shares the top seven customer engagement trends she’s seen across Bold360 customers over the last year — with real-world examples you can probably relate to. . How is customer engagement changing in the new normal?

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Self Service Customer Engagement Trends Engagement 52

Bold360

APRIL 15, 2021

Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Even before the pandemic, customers preferred the convenience of digital-first service provision. Give customers (self-service) options.

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Self Service Customer Engagement Engagement Knowledge Base 52

Verint

SEPTEMBER 13, 2017

In the past, good KM may have been as simple as offering well-trained telephone agents the ability to tap into databases or KM systems to assist customers. Therefore, the mission of an enterprise KM system today is less about what an enterprise can do for its customers, and more about what the business can enable them to do for themselves.

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TechSee

MAY 19, 2020

Enabling buyers to scan the barcode or QR code reduces effort still further, accelerating the product registration process and enabling brands to benefit from higher customer engagement and closer long-term relationships. Visual self-service product registration. Warranty management.

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TechSee

DECEMBER 11, 2018

For instance, customer satisfaction/retention-related initiatives that demonstrate a clear impact on retention rates, or self-service initiatives that drive a reduction in operational costs, or engagement/customer journey initiatives that clearly correlate with increased sales.

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