How Voice of Customer (VoC) Programs Revolutionize Compliance in Financial Services
InMoment XI
NOVEMBER 8, 2023
VoC programs come to the rescue by capturing both solicited and unsolicited feedback from members and employer surveys at critical touchpoints in their journey. Customer-Centric Improvements: Insights from VoC guide firms in making customer-centric improvements, preventing issues from arising in the first place.
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