Currency Alliance

DECEMBER 4, 2023

That is driving brands and customers alike to be more earnest in the pursuit of value a significant acceleration in the deployment of more cost-effective marketing and loyalty technology. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

C Space

MAY 12, 2020

PepsiCo has launched two e-commerce websites that provide direct-to-consumer options for its dozens of packaged goods brands, such as Frito-Lay, Quaker, Muscle Milk, Gatorade, Hilo Life and more. Snacks.com offers consumers another way to purchase the products they love, delivered right to their door.” from its IPO price of $17.

Brands 52

Brands Transportation Video Multi-Channel 52

Avaya

MAY 10, 2019

Increased consumer expectations are a facet of the digital transformation our world is experiencing. Consumers are adept at accessing more information and services online, from checking into flights to paying parking tickets, viewing children’s report cards to scheduling a ride across town.

Healthcare 55

Healthcare Multi-Channel Insurance Transportation 55

West Monroe

MARCH 1, 2023

Use advanced technology and analytics to manage demand Demand for medical devices is anything but predictable, and existing inventory visibility issues complicate an already difficult problem; demand planning. For medical device manufacturers, this will allow for less field inventory and tighter JIT windows.

Management 52

Management Healthcare Hospitality System 52

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. How has the pandemic impacted your approach?

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Magellan Solutions

NOVEMBER 8, 2019

More consumers trust this kind of technology than they would a couple of years back. Most social media channels have also made it relatively easy for e-commerce stores to sell on social media via embedded links. With these new technologies on the rise, marketers have no choice but to adapt. this 2020, and rise to 72.9%

Trends 40

Trends e-support Social Media Multi-Channel 40

Circular Edge

MAY 10, 2022

Put simply, an ERP system helps unify people, core business processes and technology across an organization. Executives are generally focused on outcomes — using information to achieve objectives, like increasing efficiency, reducing costs and responding to changing consumer needs or market conditions. Software and technology.

Resources 52

Resources System Software Financial 52

Currency Alliance

NOVEMBER 14, 2019

In ‘Why so many digital transformations fail’, Harvard Business Review cites : inordinate wastage on proprietary technology. Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. CEO Glenn Fogel said….

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Esteban Kolsky

APRIL 7, 2015

Even then, you might be looking for ways to add cost to a service (make it premium) whose features already overserve the vast majority of the market (especially non-consumers of your service). Will journey mapping a train ride make any sense when we get Star Trek transporter technology? A Map is Important for any Job.

Customer Journeys 60

Customer Journeys Multi-Channel Net Promoter Score Metrics 60

Currency Alliance

NOVEMBER 17, 2020

The sixth trend – to be present and compete in marketplaces – will become a new, but pressing objective for brands that have been operating in silos – since it is now patently clear that customers are interacting with brands beyond the brands’ own channels. Can you understand why your customers behave in specific ways?

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

West Monroe

JANUARY 23, 2022

We think of the traditional relationship between payers, providers, and pharma companies as triangular, with the consumer (the patient) in the middle. In addition, the industry’s sustained technological and operational investments have created a more dynamic, better-connected healthcare ecosystem. The industry at a glance.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Retently

APRIL 11, 2019

However, figuring out the most effective channels to capture customer feedback can be challenging, as businesses have little insights on where and when to survey their customers. Once you get an understanding of each customer feedback channel, you’re armed at all points to develop a viable strategy aimed at meeting your business goals.

NPS 87

NPS Survey Multi-Channel Chatbots 87

NobelBiz

FEBRUARY 23, 2023

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What are its advantages?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JUNE 7, 2021

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What are its advantages?

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52