What Value Creation Will Look Like in the Future 
Michelli Experience
JUNE 13, 2017
That website aptly named willrobotstakemyjob.com – gives a 96% probability that original content creators like me will withstand the onslaught of AI and robots. Customer Experience Speaker, Consultant, Author VS. CASHIERS. Get Obsessed with Value. I was afraid I’d find I’d already been replaced. Master the Machines.
Strativity
NOVEMBER 21, 2019
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Take a human-centered approach to CX.
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NobelBiz
NOVEMBER 16, 2021
Emotions are inextricably tied to cognition and decision-making. Emotions do, in fact, influence our actions. This is why emotional intelligence is such an important managerial talent to cultivate and foster within a company. This ability enables you to comprehend emotions and how to use them in order to nurture good customer relationships.
ChurnZero
JANUARY 25, 2024
What skills will help CSMs and individual contributors stand out in 2024? KPIs now include not just customer satisfaction scores but also revenue-related metrics like renewal rates, upsell and cross sell targets, and customer lifetime value. How will customer success jobs, and the skills they require, evolve in 2024?
Michelli Experience
MARCH 27, 2018
I lay no claim to my prognostic ability, but when it comes to the future of customer experience delivery, I’m willing to venture an educated guess. As we look to the future, I suspect we will see more of what is being tested in select cities through the Amazon/Whole Foods model (and also available through providers like Instacart ).
West Monroe
JANUARY 25, 2023
Given these headwinds, private equity firms are increasingly looking for investments with surefire returns. By connecting people, processes and technology, private equity firms can maximize their portfolio companies’ value. The potential for a recession holds significant implications for even the private equity market.
CustomerSuccessBox
MAY 23, 2022
It is the job of the Customer Success Manager to constantly reflect the value of the product to their customers thus helping them achieve their business outcome and meanwhile helping their own company secure the recurring revenue. It is insane to predict what the world could look like in the next three years down the lane.
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