Retently
MAY 26, 2023
If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Designed to accurately assess customer sentiment, Net Promoter Score has several benefits that other customer satisfaction metrics don’t.
Retently
JUNE 28, 2023
When customers start using your product with the belief that “because it’s a cheap product, it isn’t the best in its category”, it often translates into skepticism and a lack of enthusiasm. However, it still exists, and taking advantage of it through your pricing strategy can significantly affect customer satisfaction.
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BirdEye
FEBRUARY 14, 2023
That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant.
COPC
OCTOBER 24, 2023
In last month’s article , we looked at how coaching customer satisfaction (CSAT) to a number may lead to wasted time and effort, employee dissatisfaction, and difficulty improving CSAT results. Once you know these factors, a robust quality program becomes central to your ability to manage customer satisfaction.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd.
GetFeedback
DECEMBER 2, 2019
The first step toward any improvement is understanding where your customers are today. The very act of measuring customer satisfaction is a step toward progress. . Without tracking and understanding this important metric, it’s impossible to know if you are delivering the experience your customers are expecting from you.
SurveySparrow
JUNE 21, 2023
In today’s fast-paced and highly competitive business environment, the role of a Customer Experience Consultant, often shortened to CX consultant, is becoming increasingly significant. They strive to ensure every customer-brand interaction is as positive, memorable, and impactful as possible. Click here to grab now!
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