How Would You Rate Your Experience? A Primer on Transactional Surveys
InMoment XI
JUNE 7, 2022
Surveys are one of the most direct and effective means of gathering insights. I’ve found one such questionnaire, the transactional survey, to be an invaluable tool for assessing almost any customer touchpoint. What Are Transactional Surveys? Using Transactional Surveys in the Call Center. How Are They Used?
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