CX University

MAY 2, 2023

By fostering connections between learners, instructors, and course content, you can help learners feel more invested in their learning journey,” shares Chief Educational Officer, Susan Albertson-Mettlen, of CXU. Use gamification: Gamification can help promote engagement by adding game-like elements to the learning experience.

Engagement 52

Engagement Gamification Course Case Study 52

NobelBiz

FEBRUARY 27, 2024

Predictive Dialers Predictive dialers are a boon for outbound call efficiency, automatically dialing numbers from a list and connecting agents to live calls. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. RELATED ARTICLE What is IVR?

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Hold a webinar. Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. . Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.

Customer Success 84

Customer Success How To Gamification Social Media 84

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

NOVEMBER 16, 2021

In this webinar , we share more about how Playvox’s contact center quality management software benefitted the Sweaty Betty team during the earliest days of the pandemic. More companies are using gamification to train their employees. Plus, we explore how the quality management solution has strengthened the company in four key areas: 1.

Management 78

Management Contact Center Gamification Retail 78

Lithium

JANUARY 12, 2021

Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. Webinars & Events. Powerful CX insights for better customer engagement. Read the full press release here.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

CX University

MAY 18, 2020

Connect with Customers in Other Ways. Here are some trends you can adopt to better connect with your customers: Customers are far less tolerant of chores and boredom when engaging in a shopping experience. Building gamification into your experience helps people feel involved. Hint: it’s all about being genuine!

Conference 52

Conference Social Media Gamification Insurance 52

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. About: Social networking sites are designed to connect people in a shared online space. Keep up with the latest trends. 15 types of social media platforms you need to know .

Social Media 98

Social Media Brands Video Entertainment 98

Kitewheel

JULY 27, 2020

So, getting the loyalty program right is important, and there are many models to choose from, though they tend to come in two forms – gamification and pay-for-benefits . Tiered Programs for Increased Gamification. In fact, 42% of Americans say that they will stop shopping with a brand they are loyal to after two bad experiences.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

NobelBiz

JUNE 5, 2023

. – Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level. Watch the free on-demand webinar here.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

SurveySensum

SEPTEMBER 5, 2023

It’s not just about their first impression, but the entire customer journey — from the initial interaction to the lasting emotional connection. And a great customer experience builds a strong connection between your SaaS and its users, making them loyal fans. by building real connections with them. By gamification.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

CSM Magazine

FEBRUARY 17, 2021

Virtual assistants can help to connect and enable remote teams by continuously seeking and offering new schedule opportunities, therefore freeing up time for busy planners. Indeed, contact centre operations need to be more connected than ever before. Boost business agility – with valuable intelligence.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” This is what the famous NPS attempts to measure.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes. Do they have a private space?

Call Center 52

Call Center Management Contact Center Gamification 52

NobelBiz

FEBRUARY 22, 2023

In this SOCAP webinar, we discuss how to effectively maximize the contact center manager’s connection with technology to achieve organic growth and long-term success for incoming and outbound contact centers. With these benefits, agents may establish a tailored and trustworthy connection with each consumer.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

SurveySparrow

JULY 5, 2022

Most of our lives are connected with technology right from the moment we wake up to the time we hit the bed. You can conduct workshops, webinars and focus groups to make this a part of your culture. It uses gamification to keep people hooked to the app. Technology is an intricate part of our lives.

Gamification 52

Gamification User Experience Travel Tools 52

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. At Stella Connect, we believe the best and most effective coaching is coaching that is based on context. You also hope to keep agents engaged so they’ll want to stay put. Use firsthand, specific, timely data.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ProProfs Chat

SEPTEMBER 17, 2021

Source: NISA Connections. When they see that the training helps them to understand the organizational setup and work on challenges smoothly, they are more likely to feel connected and involved with your organization from the start. Create a Great Onboarding Experience. Read more: How to Use e-Learning for Employee Onboarding.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

NobelBiz

FEBRUARY 21, 2022

In this SOCAP webinar, we discuss how to effectively maximize the contact center manager’s connection with technology to achieve organic growth and long-term success for incoming and outbound contact centers. With these benefits, agents may establish a tailored and trustworthy connection with each consumer.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

SmartKarrot

OCTOBER 3, 2023

Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

Optimove

JULY 18, 2019

When you list your top five favorite or memorable email campaigns from the holidays – or from any other period, they typically have an interactive element, an animated GIF, or gamification that helped create engagement with a brand, product, or offer.

Gamification 40

Gamification Tips Brands Engagement 40

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Lithium

JUNE 7, 2022

“We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. It’s a way to connect with your customers while providing practical ways to find their answers. Khoros built A.I.

Self Service 10

Self Service Social Media Roadmap Gamification 10

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

ProProfs Chat

AUGUST 6, 2021

In addition, you can even access your industry-specific blogs, news, webinars, etc. Moreover, don’t worry if you are low on internet connectivity. You can literally connect all your departments on the dashboard and see work progress from the top level. You have the option to create offline surveys.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

SurveySparrow

MARCH 19, 2021

It follows the gamification trend in which it rewards each agent (they sign every team member as an agent in Freshdesk) with points for each ticket solved successfully and in time. When connected to your customer’s machine, ConnectWise works towards giving the most flexible solution suitable to them. . 6 Atera’s Powerful IT Solutions.

Tools 52

Tools Social Media CRM Customers 52

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

NobelBiz

MARCH 23, 2022

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. In general, call quality and latency issues are simply a function of the internet connection for cloud-powered contact centers. Jason Cutter, CEO of Cutter Consulting Group.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen! We welcome your feedback. .

Contact Center 40

Contact Center Video Sales Training 40