Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. In addition, every department, be it customer success, product, or support teams, can leverage them by triggering survey campaigns at specific stages in the customer journey.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Connecting with so many JDE customers at Speed Networking.

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Connecting with so many JDE customers at Speed Networking.

Innovation 40

Innovation Roadmap Case Study Conference 40

Wootric CX Blog

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Gainsight

AUGUST 27, 2021

In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. If your goal is to drive product-centered growth and a better user experience, it only makes sense to measure customer satisfaction (CSAT).

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Gainsight

MARCH 30, 2020

With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of us are spending more time in our day-to-day products in an effort to stay connected and collaborate with coworkers. Path Analysis: Understand the path your new/reactivated users are taking.

How To 59

How To Analysis NPS Trends 59

ChurnZero

JULY 31, 2020

Plus, the platform goes the extra mile to understand the new user’s persona and extract relevant use cases: Image Source. As you can imagine, this kind of a detailed, concise, and transparent onboarding roadmap motivates users to complete the process instead of ‘abandoning’ it mid-way. ” – Accenture.

Customer Experience 64

Customer Experience Customer Retention Feedback Customers 64

Solvvy

OCTOBER 25, 2022

Your business’s customer satisfaction index (CSI) uses scores on different aspects of your operation and combines them into an index that allows you to monitor overall customer satisfaction. CSI will also reveal which areas of your operation impact customer satisfaction and, therefore, which you should focus on.

Customer Satisfaction 62

Customer Satisfaction Measurement Effort Score How To 62

Gainsight

MARCH 7, 2019

The session, “Building Consumer Grade Enterprise Products with InVision, Box, Google Maps and Crunchbase,” was a fantastic reminder of how important it is to build with your users in mind. So many departments and voices are involved in user experience these days and each has their own goals and needs. MEET THE SPEAKERS.

Customer Centricity 49

Customer Centricity Feedback Social Media Roadmap 49

Totango

SEPTEMBER 23, 2019

First, I would like to start by thanking all of you who joined us for a great Customer Success Team Summit in New York City last week! We had a great few days, discussing customer success best practices, sharing experiences and knowledge. New, Modern User Experience.

Roadmap 9

Roadmap Knowledge Base User Experience Customer Success 9

ChurnZero

SEPTEMBER 25, 2020

The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s unique working style.]. Go to customer onboarding and training sessions. Make Customer Success Feedback Measurable.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SmartKarrot

MARCH 4, 2021

to deliver winning customer outcomes at scale with intelligent customer success software.” The next responsibility is to create a product strategy and a detailed roadmap to fulfil and meet various KPIs. The goal is to connect technology with go-to-market channels and speed product performance. By Google. “to

Analytics 16

Analytics Roadmap Customer Success Communication 16

SmartKarrot

JUNE 30, 2021

Product adoption is when customers are comfortable with the product and know how to derive value from it. User engagement User retention User performance User productivity User experience Brand perception Software utilization. This is why product adoption improves SaaS success.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ProProfs Chat

DECEMBER 17, 2021

In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile app experience. Modern marketers and customer success managers leverage in-app feedback tools as they eliminate the need for the users to leave the app for providing valuable feedback. .

Tools 52

Tools Feedback Roadmap Survey 52

Gainsight

NOVEMBER 10, 2021

What’s driving success from product-led plans? As technology booms and customers are exposed to more options than ever, the pressure is on to connect with new users quickly, prove value as soon as possible, and keep users engaged. Back your product roadmap with data.

Handbook 52

Handbook Roadmap ROI Strategy 52

Gainsight

SEPTEMBER 30, 2022

So let’s look at what product experience (PX) includes and how it connects with revenue. What Is Product Experience? PX is a way of looking at the customer journey through a specific product, from onboarding to retention, expansion, and advocacy. Ultimately, PX creates a roadmap for product improvement.

e-support 52

e-support Roadmap Financial Survey 52

CustomerSuccessBox

AUGUST 31, 2021

The customer experience starts right from the moment they decide to purchase the product, if not before. If the product configuration is a complex process, it is owned by the Customer Success managers who take full responsibility for getting the customer onboard. High Touch Post Onboarding.

Customer Focused 59

Customer Focused Engagement Net Promoter Score Customer Engagement 59

Kustomer

APRIL 28, 2022

So I am the co-founder, one of the co-founders and CEO at TheyDo and I have a background in interaction design, user experience design, and before we started we weren’t even planning on creating a product company. It’s about together, we are delivering a customer experience, whatever that may mean for your business.

Customer Journeys 97

Customer Journeys Management Roadmap Groups 97

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. But, how can the voices of customers be leveraged to drive the expected product changes? As the results show, most of our customers love our product design, its cleanliness, and its user experience.

Analysis 123

Analysis Feedback NPS Effort Score 123

SmartKarrot

MAY 29, 2020

If you are administering a team of developers and product success managers, you must be experienced and have a wealth of information as well as understanding the problem so that you can design a product that can accurately solve the problems of the user. Customer Engagement Metrics .

Net Promoter Score 11

Net Promoter Score Metrics Customer Retention Effort Score 11

West Monroe

JANUARY 18, 2023

And they leverage digital strategies and tools to connect with customers and deliver major value—consistently, efficiently, and at scale. They release an early version of a product or service into the market and then gather user data to understand: Do people like it?

Banking 52

Banking Innovation Self Service Government 52

SmartKarrot

MAY 19, 2022

Customer success requires a lot of attention. You need a bunch of good teams to ensure that customer success is assured. It is known that customers hold stronger power over businesses. Customers expect their pain points to be resolved and hence choose the right products to get outcomes. Marketing Team.

Sports 10

Sports Customer Success Customer Centricity B2B 10

Wootric CX Blog

AUGUST 4, 2020

I don’t know a single company that hasn’t pondered these questions: What resource investment will have the most impact on customer health and revenue growth? . Should I invest more money into customer experience (CX), customer support, or customer success right now? Customer Retention Cost (CRC).

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52

Wootric CX Blog

OCTOBER 1, 2020

It will help you develop a strategy for gathering feedback at key points within your customer journey so you can take actionable steps toward optimizing your user experience. . When (in the customer journey) should you ask for feedback? They can then unify all the data and connect information across the tech stack (e.g.,

Customer Journeys 52

Customer Journeys Net Promoter Score Survey Strategy 52

Circular Edge

AUGUST 29, 2019

Showcasing Digital Success was a central theme of the conference, with a focus on how customers are leveraging the latest tools & technologies to automate and streamline business processes , optimize user experiences and continuously innovate with JDE. CE Customer Stories & Educational Highlights.

Resources 40

Resources Conference Case Study Innovation 40

ProProfs Chat

SEPTEMBER 13, 2019

Personalization took advantage in almost everything (videos, email outreach campaigns, ads) and is useful now in user onboarding as well. Venngage, an online platform for creating stunning infographics, is an excellent example of personalizing user experiences. But our users don’t always adopt our new features.

Customer Service 55

Customer Service Omni-Channel Net Promoter Score Knowledge Base 55

SmartKarrot

JULY 10, 2023

The key thing about Clickup is that even with all these features, Clickup manages to provide an intuitive user experience without complexity. This simplifies the user experience as the user can directly integrate their existing ecosystem. However, Notion is far simpler and easier for users to use.

Tools 10

Tools Management Resources Communication 10

Gainsight

MARCH 19, 2024

The Changing Dynamics of B2B Software According to Stokowski, Gen AI has the potential to completely transform the way users interact with software. She envisions a future where conversational interfaces, such as chatbots, become the norm, providing users with personalized assistance and insights.

B2B 52

B2B Software Guidelines Roadmap 52

Wootric CX Blog

AUGUST 31, 2020

At this point, you need someone who can break down those silos, unify your tech stack, and unite your directors, VPs, and business units in the ultimate goal of creating a friction-free, productive, and delightful user experience… from onboarding to renewal and advocacy. (If Customer Success. Customer Support.

Management 52

Management Customer Journeys Effort Score Touchpoint 52