eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. Presenters.

Connections 93

Connections Conference Innovation Customer Engagement 93

Ecrion

FEBRUARY 13, 2020

Did you know that companies with a customer engagement and experience mindset drive revenue four to eight percent higher than the rest of their industries? That’s a lot of money that can be gained by improving your customer engagement. What is Customer Engagement? How To Improve Customer Engagement.

Software 74

Software Customer Engagement Customer Journeys Connections 74

NICE inContact

AUGUST 27, 2019

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. Companies that inspire positive emotions will enjoy more loyalty from customers who are willing to spend more over the long term. That means connecting with customers emotionally is the task of the customer service agent.

Connections 149

Connections Tips Social Media Multi-Channel 149

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

NOVEMBER 8, 2023

We have covered some promising customer engagement trends that you can apply to see your business grow. Top 4 Emerging Trends in Customer Engagement Understanding customers in this technology-driven world is not an easy task. Now, their needs and experiences are also changing along with the technology.

Omni-Channel 52

Omni-Channel Customer Engagement Trends Engagement 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

SAP Customer Experience

MAY 15, 2023

The second cycle of the SAP Customer Engagement Initiative (CEI) in 2023 started today with 49 new projects – so it’s about time again to connect our customers and partners with SAP Development Teams. The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early.

Customer Engagement 74

Customer Engagement Engagement Connections Customers 74

SAP Customer Experience

FEBRUARY 6, 2023

It’s time again to connect our customers and partners with SAP Development Teams – the first cycle of the SAP Customer Engagement Initiative (CEI) in 2023 started today with 70+ new projects. The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into.

Customer Engagement 88

Customer Engagement Engagement Connections Customers 88

Comm100

FEBRUARY 18, 2021

The companies and brands that show their customers empathy and prove that they care for and understand them are on their way to building stronger and trusting relationships. Empathy creates a personalized and emotional connection. It’s empathy that will get customers to come back.”.

Customer Engagement 130

Customer Engagement Engagement Consumers Study 130

Team Support

JANUARY 9, 2024

Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. 1960s-1970s: Emergence of Call Centers The concept of providing on-demand customer support began with call centers in the 1960s.

Technology 59

Technology Chatbots Call Center Social Media 59

Customer Bliss

AUGUST 29, 2017

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products and services. A very intriguing dimension of a company we all know so well, and you’ll be intrigued to hear how customer experience is a key part of how they help companies grow.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

CSM Magazine

DECEMBER 22, 2023

Experiential marketing campaigns allow consumers to engage in a branded experience like sampling products or using interactive displays. By using the latest technology to combine creativity and customer engagement, businesses can increase their brand’s influence with these OOH marketing strategies.

Connections 52

Connections Strategy Marketing Gamification 52

ProProfs Chat

JANUARY 30, 2020

And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Let’s dive in!

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Blueshift

SEPTEMBER 29, 2023

Automation has gradually taken over our lives, and with the advancement of AI and availability of rich data, customer engagement takes on new dimensions and possibilities. The results clearly show how big of an impact GenAI is already making on the customer lifecycle. Here are 4 ways AI is transforming customer engagement:

Customer Engagement 52

Customer Engagement Engagement Data Marketing 52

InMoment XI

AUGUST 23, 2023

Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. Customer experience transformation goes beyond cosmetic changes and surface-level improvements. By showing that you understand and care about each individual, you create a stronger emotional connection.

Customer Experience 260

Customer Experience Omni-Channel Employee Engagement Innovation 260

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

Magellan Solutions

SEPTEMBER 6, 2023

It personalizes customer journeys, fine-tunes strategies, and unearths insights hidden within data mountains. 90% of MIT technology review respondents believe AI improves customer satisfaction —meanwhile, 72% swear by its ability to boost loyalty. revenue surge via customer engagement. How efficient, you ask?

Chatbots 52

Chatbots Customer Engagement Tools Engagement 52

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

SuiteCX

AUGUST 18, 2017

In order to improve customer engagement, the organization needs to understand the customer needs and work together as a team to support the changes necessary to deliver new solutions. The customer’s expectations have risen to learning what to focus on and how to invest your resources is critical to success.

Culture 113

Culture Customer Engagement Engagement Innovation 113

COPC

OCTOBER 26, 2023

AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.

Technology 77

Technology Customer Experience Self Service Customer Journeys 77

SAP Customer Experience

OCTOBER 17, 2023

Customer Experience (CX) and CRM technologies from SAP are intelligent customer experience solutions from SAP help you connect customer data, improve loyalty, and grow your business – powered by 50 years of industry expertise.

CRM 81

CRM Customer Experience Customer Engagement Engagement 81

Calabrio

FEBRUARY 16, 2017

Gartner analyst Jake Sorofman states, “marketing often funds these cross-functional CX initiatives, sets the strategy, and designs the desired-state experience itself—and, in many organizations, owns and controls a growing preponderance of customer touchpoints.” Customer-centricity shines a spotlight in the contact center.

Trends 153

Trends Customer Engagement Engagement Contact Center 153

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

Conference 52

Conference Analytics Connections Tips 52

SurveySensum

DECEMBER 19, 2023

Brands diving into this modern approach are reaping rewards, with 64% noting a surge in customer engagement linked directly to their digitally promoted signage. So how do you leverage this tool to amplify customer engagement? Digital signage surveys are interactive displays that collect customer feedback in real-time.

Customer Engagement 52

Customer Engagement Survey Engagement Feedback 52

NobelBiz

MARCH 29, 2022

With the growth of digital technologies and the rise of new communication channels, the notion of consumer engagement took a whole new dimension. It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers.

Contact Center 52

Contact Center Customer Engagement Engagement Call Center 52

SuiteCX

AUGUST 18, 2017

In order to improve customer engagement, the organization needs to understand the customer needs and work together as a team to support the changes necessary to deliver new solutions. The customer’s expectations have risen to learning what to focus on and how to invest your resources is critical to success.

Culture 100

Culture Customer Engagement Engagement Innovation 100

Upstream Works

NOVEMBER 22, 2022

Not only have the times changed, but so have the technologies – both have yielded a new dynamic between customers and businesses. Competition is more intense now, and businesses cannot take customers for granted. The rise of digital technologies has enabled a new kind of customer service – digital experiences.

Technology 78

Technology Contact Center Customer Service Social Media 78

Michelli Experience

JANUARY 11, 2018

Recently I had a conversation with a brilliant IT professional who repeatedly referenced the “limitless possibilities” of technology. In fact, at one point he suggested that “technology will help clean up all the ills of humankind.”. Also how well do you deploy technological advances to meet the needs of your core customer segments?

Technology 113

Technology Tools Consulting Customer Centricity 113

Vonage

OCTOBER 22, 2015

Which technologies really can improve customer service? We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0:

Technology 120

Technology Customer Service Gamification Wireless 120

InMoment XI

FEBRUARY 12, 2024

Integrated CX is all about harnessing the power of data, technology, and expert service to help companies unlock valuable insights so they can take action to drive measurable outcomes for their customers. These elements help businesses make sense of all types of data throughout the customer journey to help you make informed decisions.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

Alliance by IFS

MAY 20, 2019

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. We’ve all heard the buzz around field service technologies. AI and machine learning.

Technology 87

Technology Management Software Analysis 87

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

CSM Magazine

MAY 5, 2023

The reality is that all of us will have to fight harder to win the hearts and minds of our customers over the coming few years, and that of course means a renewed focus on the people and technologies that drive your service delivery.

Technology 52

Technology Customer Service Self Service B2C 52

Experience Investigators by 360Connext

FEBRUARY 5, 2015

The Retail Trends Report from Retail Customer Experience is full of valuable insights on both consumers and retailers and how they’re feeling about the way we are shopping today. Customer engagement. I find the operational “challenge” of customer engagement particularly telling.

Customer Engagement 110

Customer Engagement Engagement Strategy Retail 110

Calabrio

OCTOBER 24, 2016

We know that when a brand delivers great customer experience, customers are more likely to establish a positive connection and long-term loyalty towards that brand. Given this, most companies, including your own, spend countless hours and resources looking for ways to improve customer experience strategies.

Contact Center 100

Contact Center Customer Engagement Engagement Analytics 100