Call Experts
MAY 30, 2019
Employee engagement is the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Technology influences employees.
Think Customers
JUNE 29, 2022
This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. One of the effects of the pandemic has been the consumer shift toward digital channels.
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Bold360
JANUARY 29, 2020
The last two weeks were big in the world of consumer electronics and retail with two important events landing within days of each other. So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty.
Alida
MAY 24, 2018
That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Get closer to your employees.
Maru Group
FEBRUARY 19, 2020
Ten years ago, the Smart Energy Consumer Collaborative (SECC) was founded to understand the wants/needs of energy consumers in North America and share those learnings with industry stakeholders. The 2020 Symposium gathered members to reflect on the past decade and look to where consumer needs are heading into the next decade.
Customer Enthusiast
MARCH 28, 2024
Today’s blog post is a part of a series that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024.
Alida
JUNE 1, 2017
The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. One of the best aspects of industry conferences is the opportunity to network with peers and make new contacts.
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