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Punching Above Its Historical Weight: Why Retention Should No Longer Play Second Fiddle to Acquisition

Optimove

In comparison, Acquisition VS Retention is a much newer concept. After all, to do retention properly, and at scales almost as large as a highway billboard, marketers had to wait for the right technology to arrive. (it 77% are likely to stay with a brand with a loyalty program. Some questions are as old as time.

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Gratitude is a Customer Experience Differentiator

Michelli Experience

Difficult customers, the ease by which customers can access us through technology, and ever-increasing service demands can render anyone a bit frayed and negative at times. But two-thirds of marketers view loyalty programs as a way for consumers to demonstrate their loyalty to brands.

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Measuring Retention and Marketing ROI

SuiteCX

Investments in customer loyalty are booming. Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor.

ROI 100
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Measuring Retention and Marketing ROI

SuiteCX

Investments in customer loyalty are booming. Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor.

ROI 100
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Empowering Retail Staff: Training for Exceptional Customer Service

CSM Magazine

Comparisons : Being able to compare and contrast with similar products or brands. Collaboration : Coordinating with dedicated security personnel and local law enforcement, and harnessing technology to enhance overall safety. Loyalty Programs : Engaging customers with rewards, exclusive offers, and personalized deals.

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Punching Above Its Historical Weight: Why Retention Should No Longer Play Second Fiddle to Acquisition

Optimove

In comparison, Acquisition VS Retention is a much newer concept. After all, to do retention properly, and at scales almost as large as a highway billboard, marketers had to wait for the right technology to arrive. (it 77% are likely to stay with a brand with a loyalty program. Some questions are as old as time.

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Interactions IVA: taking the dread out of contacting customer service

Interactions

To summarize, we’ve got more experience and technology rolled into our IVA than most other AI assistants in the market today. Interactions IVA works with your existing technology stack instead of forcing you into another ecosystem. We play nice with others. They plotted their findings on the graph above.