InMoment XI
JANUARY 10, 2024
The future of the contact center lies in the omnichannel contact center. What is an Omnichannel Contact Center? An omnichannel contact center is a customer service model that integrates and manages various communication channels in a unified and seamless manner. What Does an Omnichannel Contact Center Solve?
InMoment XI
MAY 3, 2024
Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace. In this blog, we dive into the details of how Foot Locker is revolutionising retail through its CX initiatives. Click and Collect Data: Understanding customer preferences for omnichannel shopping experiences.
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InMoment XI
FEBRUARY 14, 2024
In order to do that, you need to work to create an omnichannel customer experience that allows customers to contact you when they want, how they want, and where they want. What is Omnichannel Customer Experience? Omnichannel strategies prioritize seamless integration and consistency across all customer touchpoints.
InMoment XI
SEPTEMBER 29, 2022
For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. Don’t just take our word for it, research shows that companies who adopt data-driven marketing are six times more likely to be profitable year-over-year. Retail banks already have access to critical customer data.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. More and more, customers are expecting a better personalized CX.
Magellan Solutions
JANUARY 4, 2018
As consumers utilize their social media accounts more to connect with companies, the need for professional social media management also increases. These are the top three benefits of social media management to retail stores with an omni channel strategy: Supports your drive for efficient and seamless customer service.
Kitewheel
OCTOBER 10, 2019
This means connecting the data across all channels for an omni-channel customer journey. In fact, according to PWC, 80% of businesses will be investing in an omni-channel customer experience in 2020. This is well within the ability of most modern retailers. entire life.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Companies must expand on the trends that exploded during the pandemic if they want to see continued growth in their businesses while facing a recessionary economy. From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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