Communication Connections Customer Care Hospitality 
Interactions
MARCH 26, 2020
“Please hold while we connect your call”. After a few failed attempts to cancel the missing card on a bank’s website and mobile app, you get rerouted to call their customer service line. Treat your customers how they want to be treated. This type of technology enables businesses to deploy emotion-based customer care.
C3Centricity
OCTOBER 22, 2018
I ended up spending a night in a local University Hospital for the first time in my adult life. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. So here are my seven learnings about customer service excellence: 1. Introduce yourself.
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Customer Guru
JUNE 29, 2018
Introducing our new podcast series – CX Conversations – where we talk to industry insiders and other CX leaders, who share their stories and experiences, with the intent of guiding organizations in building a customer-centric culture and, thus, growing sustainably. Rajarshi: Oh, yes. Then, we had an agenda and a motive.
Magellan Solutions
JULY 7, 2021
Moreover, we elevate customer care. This is so that customers are not transferred to a cold voicemail dead end. Hospitality. Hospitality. Hospitality. An effective business extends its hospitality even when the last employee clocks out. 1 You care about the customer experience.
Magellan Solutions
FEBRUARY 8, 2021
These include healthcare providers like hospitals and clinics. But it has become an essential tool since it’s the best and fastest way to give immediate care to patients. . Even before the pandemic, telemedicine is already a valuable tool for hospitals. Telehealth is a service not known by many before the virus outbreak.
CSM Magazine
MAY 15, 2023
Training and educating your customer support representatives with the proper knowledge and equipping them with the right resources like customer service scripts is crucial to delivering satisfactory customer service. Customer service reps on the frontline, interacting with the customers, are in a very crucial position.
CSM Magazine
JULY 29, 2020
A human connection. All of a sudden, your friendly delivery driver, or post person was your only face to face contact (from a sensible two meter distance) whilst interacting with a customer was always an integral element of the job, now it held so much more weight. Sometimes just by offering a cheery wave hello.
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