Customer Bliss
APRIL 18, 2017
Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. Anne is the third Chief Customer Officer for MSA. She’s also instituted monthly surveys where the feedback is shared cross-functionally.
Customer Bliss
NOVEMBER 29, 2018
How do you make health care more personal and customer-focused? This is a topic that comes up in my interview with Antoinette Taranto , Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. Build Customer Engagement into the Budget. million people in the state.
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SmartKarrot
JULY 6, 2022
Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Questions the new chief customer officer must ask themselves.
Customer Bliss
JANUARY 17, 2019
It was through these experiences, where they learned what a customer’s potential challenges and struggles were. From having money to put just enough gas in the tank, to figuring out where they had to travel to fax a document and how many trips that might take for them, employees became more aware of everyday challenges these customers face.
Customer Bliss
JANUARY 4, 2019
He spent three years here traveling the country meeting with hospital executives all the way from HR to IT to finance. Alan truly valued this experience because when he came back into customer experience in healthcare, he had a better understanding of how internal and external factors played a part in operations.
Customer Bliss
APRIL 24, 2018
This is the 100th episode of the Chief Customer Officer Human Duct Tape Show , and I have YOU to thank for it! When she was ready to assess the work to be done in her role, Amanda did the following: Looked at all VoC and customer listening systems to know what the customers were saying.
Customer Bliss
DECEMBER 14, 2018
Amanda also knew that to understand the true gauge of progress or lack thereof, you need to know the voice of the customer and partner feedback. It was extremely important for her to be able to speak on behalf of the customer and partners, so she could understand what was and wasn’t working, and communicate that back to her team.
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