Thematic

SEPTEMBER 14, 2023

Both Booking.com and Expedia are popular travel booking sites. They each have apps that handle all sorts of travel arrangements, including booking flights, hotels, car rentals, and vacation packages. I've travelled fairly extensively, and used both of these apps. For Expedia, the feedback regarding booking options is mixed.

Travel 62

Travel Hotels Comparison Analysis 62

InMoment XI

JUNE 7, 2022

Benefit #2: Structure Massive Amounts of Natural Language Feedback. Benefit #2: Structure Massive Amounts of Natural Language Feedback. Gensler architects have leveraged the InMoment platform to structure and analyze massive amounts of natural language feedback. 3 Benefits of Leveraging a Customized Social Listening Solution.

Company 492

Company Social Media Return on Investment Travel 492

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. The Recent Shift in Traveller Behaviour The pandemic has been a catalyst for change, altering the landscape of travel in ways we couldn’t have anticipated. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 199

Feedback Survey Conference Airlines 199

SurveySensum

JULY 27, 2023

Do you know how Amazon suggests the products that you totally love based on what you’ve bought and browsed? — By actively gathering and analyzing customer feedback to get insight into its customer’s preferences. That’s also the power of understanding customer feedback and data. And Netflix?

Retail 52

Retail Examples Feedback Customer Experience 52

Thematic

DECEMBER 9, 2019

The one resource that all companies (both tech and non-tech) already have is customer feedback. Turns out customer feedback can really propel digital transformation, and it’s easy to get started! I still remember one time my husband and I travelled from New Zealand to Singapore with our two little kids. Are they happy?

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Feedbackly

JULY 17, 2023

The University of Turku’s Climate Nudge project focused on promoting sustainable transportation, and to gather comprehensive data about their project, they teamed up with Feedbackly , a customer experience management and feedback platform.

Gamification 52

Gamification Feedback Transportation Travel 52

Daniel Group

SEPTEMBER 23, 2021

What’s the best way to get feedback? In my recent blog, “ As Covid continues, CX Approaches to Gathering Feedback Need to Expand ,” I outline in detail which method works best depending on the situation. . Mixed Feedback Channels Work Best. One size does not fit all for customer feedback. Lynn Daniel.

Feedback 98

Feedback Self Service Omni-Channel Travel 98

SurveySensum

DECEMBER 13, 2023

Multiple things can help you improve product description and customer feedback is one of them. Customer feedback refers to the insights provided by your customers about your product, service, or overall brand. However, tailoring your product descriptions according to the feedback of customers requires following the right approach.

Feedback 52

Feedback Social Media Groups Customers 52

mopinion

MARCH 1, 2023

In fact, lined up closely with the ecommerce and travel industries in terms of its survey results, the only industry that performs higher is software and technology. What’s particularly interesting […] The post Benchmark: 80% of financial services industry gathers digital feedback, but data is still siloed appeared first on Mopinion.

Financial 52

Financial Industry Feedback Data 52

SurveySensum

NOVEMBER 22, 2023

Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers. By paying attention to this feedback, you can transform your website into an experience that caters directly to their needs.

Feedback 52

Feedback Customer Insights e-support Social Media 52

SMG CX

JUNE 24, 2020

Despite the pandemic drastically altering most summer vacations this year, 58% of consumers still plan to travel over the Independence Day weekend. To get a better idea of what those travel plans look like and what customers expect of brands, we collected feedback from more than 7,600 consumers.

Travel 52

Travel Consumers Customer Expectations Brands 52

CSM Magazine

OCTOBER 18, 2023

Zenarate expands its AI Coach language capabilities to 79, the most in the industry, and adds new agent feedback reporting for AI simulation training. The company’s AI Coach platform now supports 79 languages, the most options in the industry. For more information, visit www.zenarate.com.

Report 59

Report Feedback First Call Resolution Telecommunications 59

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Alyona: There were several companies that shared with me that they needed help analyzing NPS feedback.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

Rant And Rave

SEPTEMBER 11, 2018

Long gone are the days of traipsing into a travel agent to book a flight. The customer experience of booking a trip has changed big-time over the last decade.

Travel 49

Travel Feedback Brands Customer Experience 49

SurveySensum

DECEMBER 1, 2023

Since leaving testimonials and sharing thoughts online is easier than ever, customer feedback can make or break a business. But, what if the customer feedback is negative? All this makes customer feedback one of the most valuable tools for brands to gain a competitive advantage. You don’t believe this?

Competitive Advantage 52

Competitive Advantage Feedback Brands Social Media 52

SurveySensum

OCTOBER 16, 2023

Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. Positive feedback will not only boost your confidence but can even be leveraged to increase the overall effectiveness of your event. Offline Surveys They are a way to collect feedback from attendees in person.

Feedback 52

Feedback Social Media Survey Analysis 52

SurveyGizmo

DECEMBER 18, 2019

Many companies ask for customers’ feedback, and they’ll spend a lot of resources on gathering data and opinions. If organized correctly, a feedback loop can be beneficial for both customers and the company. What is the Customer Feedback Loop? Steps in the Customer Feedback Loop. Step 1: Ask for Feedback.

Feedback 82

Feedback Net Promoter Score Social Media Customers 82

Feedback

OCTOBER 11, 2016

Understanding enterprise feedback management is essential in today’s economy. Today, Enterprise Feedback Management systems are used by diligent businesses in many different sectors such as travel, retail, health industries, financial services (such as brokerage and bank institutions), manufacturing, etc.

Feedback 100

Feedback Management System Social Media 100

Customer Bliss

AUGUST 15, 2017

After leading the Customer Relations team for Thomas Cook in Germany she built up and developed an industry-leading Quality Management function for the whole Group with a focus on continuously improving the companies’ hotel portfolio and helping hotels to improve their quality and their customer experience by working actively with Customer feedback.

Travel 204

Travel Industry Hotels Customer Journeys 204

mopinion

MARCH 15, 2017

As shown in a research carried out by Capital One, only 9 percent of travelers will book a trip based on brand loyalty. This is why travel organisations […]. The post Why you should be combining customer profiles with user feedback appeared first on Mopinion. Tough crowd, right?

Feedback 77

Feedback Travel Loyalty Industry 77

Comm100

NOVEMBER 2, 2017

Depending on how the survey is designed, customers can convey their opinions by providing ratings, answering multiple choice questions, by filling out text boxes, or even by giving vocal feedback. The general rule, however, is that the shorter and easier to answer the survey, the more likely customers are to provide their feedback.

Customer Satisfaction 156

Customer Satisfaction Survey Feedback Tips 156

SurveySparrow

MAY 23, 2022

Restaurant survey questions help you gain valuable feedback that can be used to make impactful decisions across menu design, customer service, and operations. In this article, we’ve listed the best restaurant survey questions you can include in your restaurant feedback survey questionnaire. How far did you travel to visit us today?

Survey 52

Survey Feedback Course Loyalty Programs 52

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. We also ask questions we should know the answer to, like “did you travel with us in the last 30 days?” It’s an amazing source of customer feedback.

Analytics 493

Analytics Data Customer Experience Social Media 493

Inbenta

JANUARY 30, 2020

Today’s travelers no longer go to their local travel agent in order to book their trips, they are more and more connected and digitally savvy, doing all their research online. “64% of travelers and 80% of business users expect travel companies to respond to them in real time.” ” (Salesforce).

Tourism 121

Tourism Chatbots Self Service Industry 121

Happy or Not

MAY 31, 2017

120 million passengers have given their feedback at 100 airports all over the world via the HappyOrNot® Smiley Terminal™, and the data shows that if you want to have a great airport experience during your travels, avoid Saturdays and Sundays, and reconsider late July and late August. The post Travelling This Summer?

Travel 47

Travel Feedback Data 47

GetFeedback

FEBRUARY 15, 2019

Obtain customer feedback. It’s vital to ask customers for their feedback to find out if you are providing a great customer experience. This can be done through surveys after an interaction, either sent through an automated phone call or email tools or even by making a personalized call to a customer for detailed feedback.

Strategy 322

Strategy Customer Experience Net Promoter Score Social Media 322

Grade.us

AUGUST 27, 2019

Are the hospitality and travel industries beholden to hospitality reviews? There are plenty of companies in the hospitality and travel industry that don't have a strong review portfolio. Customers expect you to be present everywhere: Present via travel aggregators like Booking.com. Travel and review platforms like TripAdvisor.

Hospitality 30

Hospitality Travel Industry Hotels 30

Zonka Feedback

AUGUST 27, 2022

I heard that DMRC is running a Customer Satisfaction Survey and urging the commuters to fill the feedback form, and that the last date of submission will be August 28, 2022. In total, I've lived and worked in Delhi-NCR for around five years.

Customer Satisfaction 98

Customer Satisfaction Survey Travel Training 98

GetFeedback

NOVEMBER 25, 2019

Internet Travel Services: 78%. So, as you’re monitoring your CSAT score, you should also be collecting feedback, acting on it, and implementing other strategies that will actually improve the experience; this will ultimately lead to a better CSAT score and other desirable business outcomes. Internet Investment Services: 79%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

Experience Investigators by 360Connext

APRIL 27, 2021

That means leveraging journey mapping, customer feedback programs, and behavioral data to evaluate where the journey requires improvements. . Ask fellow leaders and leverage customer feedback. Travel your customer journey , and look for quick fixes. Know your customer and their actual journey. Understanding the customer is key.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

BirdEye

NOVEMBER 8, 2023

eCommerce review sites allow consumers to share feedback and experiences about products, services, and businesses they interact with online. Reviews matter a lot, especially in an industry like healthcare, where most of a healthcare’s reputation depends on trust and patient feedback. What are eCommerce review sites?

Ecommerce 58

Ecommerce Travel Hotels Social Media 58

Happy or Not

DECEMBER 21, 2023

This tool goes beyond the surface, allowing you to decode timely trends in customer feedback. The visually intuitive grid elegantly displays feedback distribution, highlighting the best and worst performing times based on the satisfaction index and the volume of responses collected. Can customers give feedback anonymously?

Customer Satisfaction 36

Customer Satisfaction Trends Travel Retail 36

SurveySensum

SEPTEMBER 21, 2023

Now when you understand and improve this rate by using a customer feedback platform then you can boost your business’s profitability. Here’s how you can do it: Know Your Customers: Collect feedback on their purchase history, browsing habits, and social media interactions. But what is it exactly?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

CX Journey

DECEMBER 9, 2014

By now, you know the Gartner statistic: 95% of companies collect customer feedback. Yet only 10% use the feedback to improve, and only 5% tell customers what they are doing in response to what they heard. This is a great example of how to follow up with customers after they''ve provided feedback!

Airlines 173

Airlines Travel Voice of Customer Feedback 173

CSM Magazine

JANUARY 22, 2024

For example, a luxury hotel might target affluent travelers, while a boutique hotel may appeal to trendy, artistic individuals. Going beyond broad categories, understanding nuances like your target audience’s average age, interests, and travel motivations can further tailor the homepage design.

Hotels 52

Hotels Travel Analytics Social Media 52

Maru Group

NOVEMBER 2, 2018

Unsurprisingly, clothes and fashion (31%), holidays and travel (28%) and eating out and leisure (28%) are going to take the biggest hit when it comes to consumer spending over the next six months. Customer feedback will remain vital to this – not only do brands need to listen but they must act accordingly and in the right way.

Customer Experience 149

Customer Experience ROI Travel Fashion 149