BirdEye

JUNE 15, 2023

Gamification Use gamification elements, like a leaderboard or badges, to encourage customers to refer more friends. Besides, it makes customers feel good knowing they are also giving back to their causes and communities by sending referrals to your business.

Sales 98

Sales Social Media Gamification Brands 98

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Optimove

JULY 7, 2022

You can read more about their case study here. Consider using gamification to help you achieve this goal; for example – bet on all of your national team matches and get a free bet in the final (that gives you all the stages leading up to the Final with their attention). Why should you listen to us though?

Tips 52

Tips Marketing Sports Gamification 52

Influitive

NOVEMBER 26, 2015

and “Will people really like the gamification aspect that much?”. Blackbaud is also going to be offering more creative challenges to encourage higher levels of engagement and crowdsource content from their advocates to use in case studies. Some questions were as simple as “ What is advocate marketing ?” Bottom line.

Gamification 40

Gamification Case Study eBook B2B 40

Influitive

JUNE 2, 2015

Our IT customers love the gamification aspects in our hub,” said Angela. As advocates complete challenges, they earn points that can be redeemed for rewards such as gift cards, free Code42 training and Code42 swag. Points also contribute to an advocate’s ranking on the Code42 leaderboard.

B2B 72

B2B Tips Gamification Study 72

Magellan Solutions

MARCH 3, 2021

Gamification. High Value Services for Health Information Management. Preventive Health. Remote Healthcare Management. High Value Services for Animation & Game Development. 3D animation. Augmented & Virtual Reality (AR/VR). Global In-house Center. Industry specific services for Telecoms, Healthcare, Insurance and Pharmaceutical.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

Magellan Solutions

JULY 12, 2021

Gamification is a term that refers to the addition of major gaming features to regular activities. . The color scheme of the walls, rugs, and cubicle dividers are all important factors to consider because they can influence moods. Some companies even allow decorations around the office. Rewards program.

Call Center 52

Call Center Industry Contact Center Study 52

Grade.us

NOVEMBER 4, 2019

There was a great case study I talked about, an experiment done back in 1996 by John Barre. Psychology and gamification as a marketing tool. Raney: You’ve talked a bit about gamification as a marketing tool in the past, too. Gamification is totally un-sales related, or it should be. Get them to buy something.

Strategy 29

Strategy Gamification B2B Groups 29

ProProfs Chat

JUNE 30, 2020

I include case studies of role-model companies that will inspire any organization to kick-start its own revolution… an amazement revolution!”. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. In their book, they use case studies and help readers learn how they make effective speeches.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Lithium

MAY 7, 2024

Conversational AI: the Samsung Case Study Scripted bots are a thing of the past - no one wants to deal with the frustration of not being answered to, not being able to be passed on to an effort, and be stuck in an endless loop of ‘Could you please repeat your question?

Self Service 52

Self Service Social Media Gamification Customer Care 52

Optimove

JULY 7, 2022

You can read more about their case study here. Consider using gamification to help you achieve this goal; for example – bet on all of your national team matches and get a free bet in the final (that gives you all the stages leading up to the Final with their attention). Why should you listen to us though?

Tips 10

Tips Marketing Sports Gamification 10

RapportBoost

DECEMBER 10, 2018

I know Nate and Kaye got a few case studies about these topics to share. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Nate: Interesting tale here, in this area, I really feel like I am the Michael J. Tony: No, I like what Nate said.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

SurveySparrow

MARCH 22, 2023

You can check out the full case study on First Round Review. “It’s Introduce Gamification Strategies: Gamification strategies, such as reward systems, milestone badges or leaderboards, can help motivate customers to provide feedback more often. Sort the feedback into themes. Close the feedback loop.

NPS 52

NPS Net Promoter Score Gamification Self Service 52

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences.

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

Hallmark Business Connections

FEBRUARY 4, 2021

Which webpages, case studies, infographics, and blog posts continuously generate interest, sales, or new customers? In fact, you might be incredibly surprised at the results this kind of gamification can bring you! Here are a few great ways to start: 1. Look toward top-performing digital content for ideas.

Marketing 58

Marketing Advertising Gamification Infographics 58

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You can read about it in the case studies we’ve included in our latest eBook, “ How to Use Coaching and Training to Drive Contact Center Performance.”. Regularly update the program so it never gets stale.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You can read about it in the case studies we’ve included in our latest eBook, “ How to Use Coaching and Training to Drive Contact Center Performance.”. Regularly update the program so it never gets stale.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Kustomer

JULY 8, 2021

Later, we can touch on a customer case study that had a DTMF auto-attendant replaced with an AI-based auto-attendant and saw some awesome results. Gamification and workforce management or another key one so that you can manage your schedule really effectively. Most customers won’t do it. Gabe Larsen: (13:25). Interesting.

Contact Center 98

Contact Center Self Service Consumers Examples 98