Retently

JUNE 28, 2022

Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue. Both these systems are easy to implement, and the reaped benefits will be of significant impact on the customer base.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

BirdEye

AUGUST 24, 2023

Customer marketing is a marketing strategy that targets existing customers with the goal that they will buy again and become brand evangelists. Your sales team has to do the heavy lifting to persuade a prospect to sign on as a new customer. This is because news of customer success spreads on review sites.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

CustomerSuccessBox

JANUARY 8, 2020

As more and more B2B SaaS companies start building their customer success division and being customer success focussed, customer success has expanded to become large and complex like other departments. All the above responsibilities cannot be handled by the Customer Success team from the start. .

Customer Success 52

Customer Success Case Study Customers Metrics 52

Amity

JUNE 28, 2016

Now that we’re halfway through 2016, we can check in on how accurate some of those 2015 predictions were, and how those trends are impacting Customer Success. For success teams, this might mean more emphasis on data-driven support, particularly when it comes to SaaS companies. Enabling the Sales Team.

B2B 51

B2B Trends Customer Success Infographics 51

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. Getting bombarded by Marketing for unrestricted customer access. Put simply, Customer Success does a lot of things for a lot of people. ChurnZero vRYG panelists included: Sana Farooq , Director of Customer Success, FloQast.

Customer Success 59

Customer Success Company Management Roadmap 59

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Making customers happy is no longer good enough. . . The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal.

Customer Success 19

Customer Success Touchpoint Case Study Customer Journeys 19

Kapta Customer Success

MARCH 6, 2019

In a traditional segmentation system, you’ll typically break your customers down by sizes such as large, medium, and small based on the revenue that each customer’s organization produces annually. Segmenting Based on Potential. Segmenting Based on Commitment.

Customer Success 53

Customer Success Strategy Management Customers 53

SmartKarrot

JANUARY 6, 2023

Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success.

Customer Success 19

Customer Success Case Study Knowledge Base Training 19

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

CSM Practice

FEBRUARY 24, 2020

A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. Customer success teams use playbooks and strategies in their ongoing efforts to ensure customers achieve operational success and maximize value from your solution offerings.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

SmartKarrot

NOVEMBER 7, 2022

Role: Associate Director, Customer Success Location: Greater Boston, United States (On-site) Organization: Saama As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements.

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

ClientSuccess

MAY 10, 2022

When a new customer joins your book of business, there are some things that are known right out of the gate. The ‘sale’ of a new customer – aka the monetary amount of the contract – is often looked at as the be-all-end-all metric to determine the value of the customer. What is Customer Lifetime Value.

How To 59

How To Metrics Case Study eBook 59

SmartKarrot

OCTOBER 20, 2022

Role: Customer Success Manager Location: Remote, New York, NY, US Organization: Tremendous As a Customer Success Manager, you will onboard high-value clients. This consists of running onboarding sessions, managing timelines, and ensuring the new sales wins come to fruition successfully. Account management.

Customer Success 19

Customer Success Case Study Customer Satisfaction Customers 19

SmartKarrot

SEPTEMBER 5, 2022

Help develop customer engagement forums to build a collaborative community of Arc customers. Collaborate with sales and marketing to drive case studies and customer references. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives.

Customer Success 19

Customer Success Case Study Customer Satisfaction ROI 19

Education Services Group

JUNE 29, 2019

According to Harvard Business Review, acquiring a new customer is somewhere between five and 25 times more expensive than keeping a customer you already have, depending on what line of work you’re in. So how do you put your efforts into keeping your existing customers happy? Customer Success Is a Constant Process.

Customer Success 40

Customer Success Connections Net Promoter Score Customer Retention 40

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Support the marketing programs that develop customer-specific case studies and references.

Customer Success 19

Customer Success Retail Case Study Roadmap 19

SmartKarrot

FEBRUARY 4, 2022

Role: Customer Success Director Location: Austin, TX, US Organization: data.world As a Customer Success Director, you will establish a trusted/strategic advisor relationship with each assigned client and drive continued value and adoption of the products and services, ensuring retention.

Customer Success 19

Customer Success Case Study Customers Sales 19

SmartKarrot

APRIL 14, 2022

Role: Vice President of Customer Success Location: Atlanta, GA, US Organization: TechBridge, Inc. As a Vice President of Customer Success, you will deliver transformational leadership across all TechBridge products, platforms, and services to ensure that current operational technology and processes serve the customer’s best interests.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

SmartKarrot

OCTOBER 21, 2021

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Customer Success 19

Customer Success Case Study Analysis Customers 19

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Partner with clients to create and deliver Case Studies that can be taken to market.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

inSided

OCTOBER 1, 2022

These were some of their top challenges: Fractured customer experience : Customers need to visit different places to access content, with low navigability of available resources and a jarring gap between the pre- and post-sale customer experience. From fractured to unified customer journey. Here's how it works.

Case Study 52

Case Study Effort Score Customer Journeys Study 52

ClientSuccess

APRIL 20, 2017

Paul Pizza is a veteran in the Customer Success space with his experience starting in the late 1990’s when most didn’t even know what the term meant. Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

Lumoa

APRIL 1, 2020

Using a customer insight strategy to measure how customers really feel helps you create more meaningful features moving forward. Not only does it make for better experiences overall, but it allows you to take a data-driven approach to tailor every customer’s experience. Every company’s customer base is different.

Customer Insights 208

Customer Insights Strategy Customer Journeys How To 208

Kayako

AUGUST 7, 2019

The customer journey is the sum of all the touchpoints and experiences your customer has when interacting with your business. This can start from the first marketing touch, such as an advertisement, all the way through to post-sales support and retention. . Customer Success & Support . Needs vs Wants.

Customer Experience 187

Customer Experience How To Comparison Customer Journeys 187

Amity

JANUARY 20, 2016

Issue 72 - Customer Success Articles that are Certified Classics (Part 2). In this issue of the SaaS Tattler, we've currated a list Customer Success articles that are certified classics. Join us on January 26 at 1pm ET , as we teach you to transform product adoption for all your customers.

Customer Success 48

Customer Success e-support Case Study Sales 48

Amity

NOVEMBER 16, 2016

In my previous article, I covered how to hire your first Customer Success Manager. Some of the questions you may ask yourself when onboarding a new hire into Customer Success are: What does success look like in this role? When should they start talking to customers? Marketing Got Happy Customers?

Customer Success 48

Customer Success Measurement Customers Case Study 48

SmartKarrot

DECEMBER 5, 2022

AI can improve customer success strategy rather than erasing the human component of it. In the upcoming decade, the human-machine collaboration will be crucial in deciding future economic success. . Benefits of augmented intelligence in customer success. Case Study 1. The key factors included –.

Customer Success 19

Customer Success Management Case Study Financial 19

Totango

DECEMBER 10, 2020

In response, many subscription-based businesses are taking another look at their digital customer journey and increasing the role of their Customer Success teams to show clients the value of their services as soon as possible to encourage renewals. The Changing Reality of Customer Success.

Customer Journeys 71

Customer Journeys Loyalty Case Study Metrics 71

SmartKarrot

JULY 29, 2021

Role: Director of Customer Success Location: Remote, Chicago, IL, US Organization: HiringThing As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

ChurnZero

NOVEMBER 20, 2020

Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities. Protect your customer base using competitor intel that’s hidden in plain sight. Q&A Recap.

How To 98

How To NPS Net Promoter Score Sales 98

SmartKarrot

APRIL 14, 2021

Role: VP, Customer Success – NW Market Location: Seattle, WA, US Organization: Certus As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Create a culture of success and ongoing business and goal achievement.

Customer Success 10

Customer Success Case Study Multi-Channel Leadership 10

Amity

NOVEMBER 25, 2014

Amity had the good fortune of sitting down with a pioneer in Customer Success, Paul Teshima the original SVP of Customer Success (circa 2005) at Eloqua – now the Founder and CEO of Nudge Software , to talk about demonstrating the need for Customer Success. Here are the “aha!” We don’t think so.

Customer Success 48

Customer Success Chief Customer Officer Financial Sales 48

Gainsight

JANUARY 17, 2020

A: We have a daily standup between our product, customer success, and support teams. We do this to make sure each day is organized around customer needs. They surface challenges and try to create a solution for the customer. A: We prioritize feedback by asking ourselves, “ How does this impact the customer base? ”

Feedback 117

Feedback Roadmap ROI Case Study 117

ChurnZero

JULY 9, 2020

But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? If you teach a customer how to use your product to fix a problem, you’re in the game.

Strategy 64

Strategy Marketing Case Study Effort Score 64

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91