Storyminers

MARCH 17, 2021

Some of the most successful business stories in the world are about what will happen to you as a client when you experience a particular brand. Recall the social media stories shared online and the ads for Disney Theme Parks. The post Storytelling for innovation appeared first on StoryMiners. We know this idea works!

Innovation 246

Innovation Case Study Social Media Tips 246

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. A strong local presence means easy yet powerful word-of-mouth marketing , positioning you as the most trusted brand. Looking for a quick and actionable answer on leveraging local social media marketing? Do you know why? Here are 12 ways: 1.

Social Media 58

Social Media Marketing Advertising Video 58

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. .

Automotive 260

Automotive Management Social Media Feedback 260

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

NetBase

JULY 15, 2020

Social Media Analytics has been a common business tool for a good bit of time now, yet various aspects still feel mysterious and confusing. And this can be dangerous when brands are approached by providers pretending to be something they’re not ! How does social media monitoring work? How can I learn more?

Social Media 52

Social Media Brands Analytics Airlines 52

InMoment XI

MARCH 6, 2024

In the spirit of helping teams adopt an integrated CX approach, we gathered some of the best quotes on customer experience: what it means, how rewarding it can be for brands, what it involves, and how to plan strategically. We see our customers as invited guests to a party, and we are the hosts. Make a customer, not a sale.”

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts. Unveil and predict market trends AI goes beyond customer data analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. What are the costs? Measuring the gains.

Social Media 207

Social Media Measurement ROI Advertising 207

Experience Investigators by 360Connext

JUNE 22, 2015

Social media as a customer service channel is now a given. 67% of consumers have used a company’s social media site for servicing, according to J.D. Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them.

Social Media 110

Social Media Engagement Video Innovation 110

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. Brand advertising budgets continuing to shift towards online and social media. 89% of marketers are using social media to advertise. AT&T, HBO Max, Peacock, Hulu and Quibi offer ways for brands to reach more consumers.

Innovation 73

Innovation Brands Social Media Advertising 73

Blake Morgan

APRIL 4, 2023

It’s a common dilemma for companies: how do you balance holding on to the brand legacy while embracing the future? Whether the company has been around for one year or 100 years, every brand has founding principles and a legacy to celebrate. That requires looking both internally and externally for opportunities to improve and innovate.

Innovation 52

Innovation Brands Social Media Customer Centricity 52

InMoment XI

FEBRUARY 9, 2024

It’s driven, in part, by product innovation. Automotive brands need to understand customers’ needs and preferences, and then adapt accordingly, to deliver outstanding experiences that win and retain customers. Auto brands can tap into these insights to deliver personalized experiences throughout the entirety of the purchase journey.

Automotive 260

Automotive Customer Journeys Chatbots Ecommerce 260

CSM Magazine

MARCH 26, 2024

Brand identity is fundamental to success, representing how consumers perceive and experience a company. These centers, where customers engage with a company, hold significant influence over brand identity. The interactions they have with customer support agents profoundly influence their perception of the brand.

Contact Center 52

Contact Center Brands Social Media Call Center 52

NetBase

NOVEMBER 19, 2018

When you look at what social media has become, it’s amazing to think less than ten years ago we were merely on the brink of its potential. Social media, and the ways we analyze and use it, continues to grow rapidly, and that won’t change in the coming year. Experiences that Resonate. Experiences that Resonate.

Social Media 83

Social Media Marketing Conference Analytics 83

SurveySensum

JANUARY 16, 2024

Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. In this article, we’ll share with you the importance of customer feedback for product development and business innovation. It can go as far as augmenting the bottom line as customers will most likely patronize your brand and buy your products!

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. In this article, we’ll share with you the importance of customer feedback for product development and business innovation. It can go as far as augmenting the bottom line as customers will most likely patronize your brand and buy your products!

Innovation 52

Innovation Feedback Social Media Analysis 52

InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Analytics 488

Analytics Customer Insights Data Social Media 488

C3Centricity

FEBRUARY 13, 2024

I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. In a world where customer expectations are continually evolving, companies that prioritize ongoing improvement can adapt, innovate, and remain competitive.

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

NetBase

MAY 9, 2019

Though Social Media Analytics has been a common business tool for nearly a decade now, various aspects still feel mysterious and confusing to those who haven’t followed its progression. What Is Social Media Monitoring? <Currently What Is Social Campaign Analysis? What Is Social Sentiment Analysis?

Social Media 62

Social Media Analytics Analysis Airlines 62

SurveySensum

FEBRUARY 1, 2024

Trustpilot says 9 out of 10 people read reviews before buying something, and 66% trust a brand more if they see good online reviews. But the real magic happens when we turn this product feedback into practical steps for innovation. So, it’s super important to listen to the voice of the customer.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

NetBase

MARCH 9, 2020

Obwohl Social Media Analytics seit nunmehr zehn Jahren ein gängiges Business-Tool ist, sind für diejenigen, die seinen Fortschritt nicht verfolgten, verschiedene Aspekte weiterhin geheimnisvoll und verwirrend. WAS IST SOCIAL MEDIA MONITORING? KI-GESTEUERTE NEXT GENERATION SOCIAL ANALYTICS .

Social Media 52

Social Media Analytics Airlines Tools 52

BirdEye

MAY 15, 2023

Are you looking to build a successful brand? If so, then developing a strong brand strategy is essential. A well-crafted brand strategy can help your business stand out from the competition, allowing it to reach its full potential. Table of contents What is brand strategy?

Brands 98

Brands Strategy Social Media Communication 98

Customer Bliss

MARCH 8, 2016

Ever since social media became a force, the idea of ‘social media love’ — getting positive feedback from clients and customers and fans, essentially — has been something that many brands aim for in the social space. Earning Social Media Love From Good Customer Experiences.

Social Media 90

Social Media Customer Experience Case Study Culture 90

CSM Magazine

JUNE 30, 2021

Jason Grier, EVP and Chief Customer Officer at Reputation looks at the future of customer feedback surveys and how customer emotion is better captured on social media than by traditional survey forms. So, it begs the question: Do traditional surveys have a place in a modern world dominated by social media?

Social Media 59

Social Media Chief Customer Officer Survey Lifetime Customer 59

CX University

APRIL 16, 2024

Case in Point: Apple Apple has cultivated one of the most loyal brand followings, with 59% of iPhone users reporting “blind loyalty” to the brand. Customers who feel that a business shares their core beliefs and principles are more likely to become long-term, devoted advocates for the brand.

Loyalty 52

Loyalty Brands Social Media Consumers 52

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. It involves providing a consistent and integrated experience across various channels – be it in-store, online, social media, or mobile.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

Beyond Philosophy

FEBRUARY 20, 2020

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. We spoke with Messina in a recent podcast about how a brand can humanize itself for its customers.

Meeting 163

Meeting Innovation Social Media Chatbots 163

SurveySparrow

OCTOBER 25, 2023

The brand has used emotional branding exceptionally well, and this slogan, introduced in 1988, has become a mantra for motivation and determination. This is a perfect example of marketing the brand like a pro! Now, what exactly is brand marketing? What is a brand? A brand is so much more than that.

Brands 52

Brands Strategy Marketing Social Media 52

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events.

Marketing 110

Marketing Social Media Advertising Tips 110

Second to None

JUNE 7, 2018

Creating a lasting impression in the minds of your target customers can be a daunting task for brands across different industries. Ultimately, your brand needs to position itself as a consistently positive presence in their patrons’ lives? Firstly, brands need to provide adequate value and service to their existing fans and followers.

Social Media 59

Social Media Voice of Customer Brands Advertising 59

C Space

DECEMBER 2, 2021

Driving Innovation. Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. Across all brands, we think and act like a luxury brand.

Innovation 52

Innovation Automotive Fashion Social Media 52

Second to None

MARCH 9, 2018

Customer expectations within the social media space are changing as the technology platforms become more integrated in society. Specifically, the ability to provide a high level of customer service can help improve the way that online consumers perceive your brand. Brands have a lot of work to do to meet these expectations.

Social Media 69

Social Media Chatbots Customer Service Brands 69

QuestionPro Audience

APRIL 23, 2018

The scene was captured in a video that went viral, and the backlash has been monstrous on social media and resulted in physical protests across the country. Will any public image initiatives work or is the brand hopelessly crippled? STARBUCKS IS MAKING CHANGES TO THE BRAND. Starbucks can surely relate.

Brands 170

Brands Social Media Case Study Video 170

NetBase

MARCH 10, 2020

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? SOCIAL-ANALYTICS-TOOLS ENTWICKELN SICH MIT DEN KUNDEN WEITER.

Social Media 52

Social Media Tools Analytics ROI 52

Thematic

MAY 29, 2023

We've refreshed our brand to better reflect our company's growth, values, and vision for the future. Now, in 2023, we're thrilled to introduce our refreshed visual brand. We needed a visual brand that reflects our forward-thinking approach to feedback analytics, the customers we serve, and our cutting-edge technology.

Feedback 62

Feedback Brands Social Media Analytics 62

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

Connections 111

Connections Customer Experience Social Media Analysis 111