Lumoa

AUGUST 25, 2020

You can’t grow your business without expanding your customer base. However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. Yet, we brought you some stats to reiterate the importance of cultivating a tribe of happy, loyal customers.

Strategy 208

Strategy Chatbots Self Service Customer Retention 208

BirdEye

MAY 10, 2023

You need to master the art of finding new clients and engaging existing customers for repeat business. That’s where a great marketing strategy comes into play. In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing. Plus, we’ll provide tips to ensure your strategies are successful.

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Examples Strategy Tips Marketing 98

SurveySensum

APRIL 8, 2024

Small businesses need to adopt a multi-faceted online strategy that emphasizes building deep, meaningful relationships with their customers and differentiating themselves from the competition. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Strategy 52

Strategy Social Media Advertising Analytics 52

ProProfs Chat

DECEMBER 21, 2020

If it’s to avoid seeing customers leave your business, then you aren’t alone in this. A lot of business owners want to reduce customer churn and retain as many as possible. Needless to say, customer retention is the core value for the growth of any business. Reasons why customer churn rate increases. Tweet this.

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98

C3Centricity

DECEMBER 31, 2018

A New Year tradition we started here at C3Centricity back in 2011, is to share our most popular brand building strategies and posts of the year. If you believe that you could be getting better support on your customer understanding and insight development, then these ten ideas will take you a long way to doing this in 2019.

Brands 208

Brands Strategy Customer Journeys Infographics 208

2020 Research

OCTOBER 30, 2023

The “Kidult” Trend , where adults embrace their inner child and indulge in nostalgic play, is a goldmine waiting to be tapped by brands. Nostalgia holds incredible power over adults, and by strategically harnessing this sentiment, brands can create meaningful connections that resonate on a deep emotional level.

Trends 52

Trends Brands Transportation Comparison 52

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. We guide you with practical and actionable tips and suggest ad ideas, tactics, and strategies to boost the profitability of your carpet cleaning business. This blog is all about that.

Tips 58

Tips Strategy Marketing Social Media 58

BirdEye

JULY 31, 2023

How do brands collaborate with a social media content creator? There are many digital content types and platforms to choose from, meaning there are near-limitless possibilities for social media content creators to attract and engage customers. If you need someone to oversee your entire social media strategy , you need a manager.

Social Media 52

Social Media Brands Multi-Channel Video 52

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers.

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Social Media Trends Analytics Connections 71

Ecrion

AUGUST 11, 2020

Humanize Your Brand | 2. Follow up With Past Customers. Proper customer engagement is an essential attribute of your business to focus on. After all, people are far more likely to interact and engage with brands they trust. Let’s take a look at everything you need to know about customer engagement strategies.

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Customer Engagement Engagement Strategy How To 98

BirdEye

DECEMBER 12, 2022

Over 90% of marketers use social media as part of their marketing strategy because they know it’s a powerful tool. Share customer reviews and testimonials 7. This can include articles, infographics, reports, guides, blog posts, or videos. Share customer reviews and testimonials. Table of contents 1. Company causes 8.

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Social Media Strategy Marketing Case Study 98

Ecrion

JULY 23, 2020

Customer Account Creation | 3. Stellar Customer Service | 6. Many brands place a heavy emphasis on customer acquisition in order to increase their sales numbers. But, customer retention is something just as important. Not everyone knows the strategies that have been proven to work best, though.

Customer Retention 102

Customer Retention Strategy Loyalty Programs Infographics 102

InMoment XI

NOVEMBER 2, 2021

At the end of the day, investing in customer experience (CX) is about more than just the score. Customer Acquisition Customer Retention Cross-sell & Upsell Cost Reduction. #1: 1: Customer Acquisition. 2: Customer Retention. Truly customer-centric companies can easily reach and maintain these percentages.

ROI 260

ROI Customer Retention Infographics eBook 260

Ecrion

SEPTEMBER 15, 2020

Customer Journey | 2. Study Customers with AI | 3. Active Listening Strategies. Your customers are the best asset that you have. Whether you have just a few customers or millions, the customer engagement process is essential. Here are some strategies for improving your branding and customer engagement.

Customer Engagement 93

Customer Engagement Engagement Brands How To 93

Experience Investigators by 360Connext

JULY 16, 2019

Let’s Talk CX Strategy. Do you know your customer experience strategy? Do you know how this strategy is being translated into the everyday actions and behaviors of your employees? The thing about strategy is that it’s not just about strategy… it’s actually all about execution.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110

BirdEye

MARCH 15, 2021

Consistently delivering experiences that foster brand loyalty is absolutely crucial for success – especially considering that a customer will leave you for a competitor after just one bad experience. If customer experience is the new battlefield, then having the right tools is pivotal in order to stay competitive.

Interaction 98

Interaction Strategy Infographics Software 98

BirdEye

NOVEMBER 21, 2023

In this blog, we’ll explore 18 proven jewelry store marketing strategies to capture attention, strengthen your brand, and drive sales. How to market a jewelry store 18 jewelry store marketing strategies to fuel business growth Jewelry store marketing FAQs Polish your presence with Birdeye What is jewelry store marketing?

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Marketing Social Media Advertising Brands 110

GetFeedback

JANUARY 21, 2019

A successful content marketing strategy relies on good customer feedback. Without knowing what your customers want, it’s impossible to develop valuable content that generates brand loyalty and business leads. So how do you gather the customer insight you need? Customer surveys. Infographics.

Survey 210

Survey Marketing How To Infographics 210

BirdEye

NOVEMBER 16, 2023

It’s easy to feel overwhelmed with many strategies, tactics, and techniques while increasing your realtor ratings. We’ve curated 29 actionable real estate lead-generation strategies and ideas. Do review marketing to attract more customers 3. Implement a referral strategy 11. Capitalize on local business SEO 4.

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Chatbots Social Media Consulting Financial 110

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

BlueOcean

JANUARY 20, 2022

In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. Location Strategy. The cherry on top of these considerations is the cultural alignment between your organization and your customer base. We say yes.

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Contact Center Customer Care Infographics Sports 156

BirdEye

JULY 13, 2023

Using social media platforms is one of the quickest ways to boost your brand’s visibility and success. That’s why it’s critical for companies to embrace social media optimization strategies. Social media optimization (SMO) is the process of optimizing your brand’s social media presence and performance on social media platforms.

Social Media 98

Social Media Advertising Return on Investment Infographics 98

NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

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Call Center Trends Contact Center Contact Center Software 105

SurveySparrow

MAY 29, 2020

According to Neilsen , your brand voice can have a huge impact on your customer’s trus t. Customers will surely spend money on a brand that they think is reliable. It takes time to identify the kind of brand voice that you want for your business. What is a brand voice? How to Establish Brand Voice?

Brands 52

Brands How To Social Media Guidelines 52

Retently

OCTOBER 5, 2023

Likewise, businesses meet plenty of customers with unique needs and preferences. But here’s a twist: what if we told you there’s a handy tool to help categorize customers, making it easier to cater to their needs? The real game-changer is knowing your customer. It’s the Net Promoter Score (NPS).

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NPS Net Promoter Score Infographics Loyalty 78

CSM Magazine

OCTOBER 16, 2020

It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. Here we discuss some customer retaining methods to apply in this current economic landscape.

Customer Retention 52

Customer Retention Strategy Multi-Channel Self Service 52

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Conduct customer and market research to evaluate the feasibility of a new product or service.

Consulting 98

Consulting Social Media Financial Strategy 98

ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. Only by delivering amazing customer service. Decide What “Amazing Customer Service” Means. Strategies.

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Ecommerce Training Customer Service Net Promoter Score 142

Magellan Solutions

NOVEMBER 19, 2021

How outsource mortgage lead generation services strategies can help your business. Lead Generation Services for Mortgage Lenders Strategies That Works. Instead you have to add online-centric approaches that bring potential customers to your business. . Infographics. Customer Profiles. Checklists. Newsletters.

Strategy 52

Strategy Social Media Advertising ROI 52

SurveySparrow

MARCH 29, 2023

With the increasing number of eCommerce stores, business owners should find ways to streamline the experience of their customers. This is where mapping the ecommerce customer journey becomes important. The typical ecommerce customer journey can take days, and it can involve multiple channels. The Funnel is transactional.

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Customer Journeys Ecommerce Touchpoint Social Media 52

BirdEye

OCTOBER 31, 2023

Using social media ads can help you reach new audiences, re-engage website visitors, and spread brand awareness for your business. Budget: The platform provides a recommended budget or you can enter a custom budget. Customization options Limited customization is available (based on the original post).

Social Media 110

Social Media Advertising Video ROI 110

Ecrion

FEBRUARY 17, 2021

What is Brand Voice? | What Is Brand Tone? Brand Tone & Voice Together |. How to Define Your Brand Voice | How to Develop Your Brand Tone. What would your brand’s voice be? But which one is more important: brand tone or voice? customer communications tools , read on. What is Brand Voice?

Brands 52

Brands How To Social Media Communication 52

Thematic

JUNE 13, 2023

More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. With the right Voice of Customer tools in place, the answers are at your fingertips.

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Voice of Customer Tools Customer Experience Net Promoter Score 62

ECXO

JANUARY 30, 2024

The emotions in CX Emotions have a pivotal role in the customer experience and can significantly impact customer loyalty and repeat purchases. This can be better understood by dissecting the customer journey into two main components: the functional and the emotional. ” This is where the emotional component comes into play.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

ShepHyken

MARCH 8, 2021

Each week I read a number of customer service and customer experience articles from various resources. Why marketing can no longer ignore customer experience by Jason VandeBoom. Digiday) Customer experience is rapidly becoming more designable, more accessible and more creative. They build brands.

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Customer Service Hospitality Airlines Infographics 139

SurveySparrow

SEPTEMBER 11, 2019

Brand awareness might be considered a vanity metric but your customer’s ability to recall your brand is one of the biggest factors towards making them buy your product. This is why brands spend millions of dollars on celebrity endorsement as it helps with brand recall. . Why measure brand awareness?

Survey 56

Survey Brands How To Infographics 56

SurveySparrow

APRIL 23, 2023

Lead Generation and Demand Generation are two marketing strategies often used to attract potential customers and generate interest in a company’s products or services. Both aspects contribute to business growth, customer acquisition, and long-term sustainability.

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B2B Marketing Social Media Advertising 52