InMoment XI
FEBRUARY 14, 2024
However, all your customers want the same thing: to be able to interact with their brand on their terms. In order to do that, you need to work to create an omnichannel customer experience that allows customers to contact you when they want, how they want, and where they want.
Topdown
MARCH 21, 2022
Over the past decade the importance of the customer perception of a brand has increased dramatically. Regardless though, customers are priceless to any organization. As such, one focal point in modern business operations is building and driving customer engagement.
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InMoment XI
OCTOBER 12, 2023
Omnichannel contact center solutions should be more than just a few buzzwords that are thrown around in your boardrooms. They should be strategies that deliver the seamless, convenient, and efficient interactions with brands that customers expect. Let’s dive in!
Clarabridge
SEPTEMBER 27, 2017
See, what happens when you use Omni-channel analytics is that you get out ahead of what the customer wants, allowing you to design experiences specific to them. Consumers can interact with brands in a multitude of ways. This helps keep everyone in your organization aligned and creates a customer-centric culture.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
GetFeedback
JULY 25, 2018
The term, coined by economists, describes a current trend impacting switching brands because of dissatisfaction with their experience. It can be a major driver of customer churn—and it’s already creating an incredible economic deficit in the US. And how can businesses win back customer loyalty? What is omnichannel support?
TechSee
OCTOBER 9, 2018
This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. They also value brand engagement over social networks as well. Cloud-based, omni-channel CRM solutions.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
In this webinar, you’ll hear from three financial institution leaders about how they’ve pivoted to provide an omnichannel experience to their customers and members, and their lessons learned. By the end of this session you will have learned: How others are using customer engagement tech. Suggestions and ideas for 2022.
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